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Over Time, This Can Become Very Frustrating

, , , , , , | Working | April 19, 2021

I work for the local council. Due to the current health crisis, we have had to close the office and work from home. This means helping the contact centre. It’s not difficult as we did more or less the same job face to face. The only difference is we help with applications (Blue Badge for disabled residents, Bus Pass applications, Council Benefit applications, etc.).

After the second lockdown, we ran a limited service from the local library. This was to try and be as “normal” as possible. But to adhere to social distancing, we had to book appointments instead of a walk-in service. As soon as the third lockdown hit, the library closed. So that customers wouldn’t lose their appointments, we instead worked overtime and weekends to help customers with applications over the phone. That’s something we can’t normally do due to needing photographs, documents, etc., but we’re trying our best to provide the service even though it is much more limited.

I decide to do a bit of overtime to help with these appointments. My manager sends me three tasks to complete during my one-hour overtime: two that will take around fifteen minutes each and one that will take around half an hour. Therefore, I will finish at 6:00 pm. My manager sends me two of the tasks and keeps referring to the third. However, he has not sent it to me. I keep asking for it to be sent to me as I do not have it, but she keeps implying that I have deleted the email. At 5:00 pm, my manager is showing as “offline,” so any emails or messages I send will not be picked up straight away. I complete the two applications which take around forty-five minutes and then pick up some emails for the remaining time.

I log on the next morning and the first thing I see is an email from my manager containing the last task. 

Manager: “This was in my drafts.”

It was sent at 6:18 pm. No apology. I was also suffering from a flu — tested negative for the health crisis illness, thankfully — and had informed my manager of this. There was no sympathy at all. I decided not to do any more overtime.