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Refunder Blunder, Part 45

, , , , , | Right | May 15, 2020

I work in the dispute department for a credit card company. The amount of people who think that they don’t have to give a product back to get their money back is astounding.

Me: “Disputes, this is [My Name].”

Customer: “Yeah, I bought the wrong item from this merchant and I just want my money back.”

Me: “Not a problem, [Cardholder]. Have you returned the item to the merchant?”

Customer: “No. Why would I need to do that?”

Me: “Well, [Cardholder], the only way that we can file a dispute is if the merchant is refusing to refund your money after they get their product back.”

Customer: “Well, if I give them their product back I won’t have any leverage to get my refund.”

Me: *Dies inside*

Related:
Refunder Blunder, Part 44
Refunder Blunder, Part 43
Refunder Blunder, Part 42

Will Get Around To It

, , | Right | May 12, 2020

Our donut shop has several versions of our bismark with different fillings and frostings. A woman comes in and stands staring at the case for several minutes.

Me: “Can I help you?”

Customer: “Um… yeah. What are these?”

The customer points vaguely at one end of the case.

Me: “You mean the bismarcks? We have cherry, lemon, Bavarian cream—”

Customer: *Interrupting* “No, like, what are they?”

Me: “Well, like I said, we have various fillings—”

Customer: *Cutting in again* “No, like… what do they mean?!”

Me: “‘Bismark’ is German for ‘round.’”

Customer: “Oh! Well, that makes perfect sense, then. I’ll take two of the lemon ones.”

A Sweet Act During A Bitter Time

, , , , , | Right | May 11, 2020

I am working at the cash register at a bookstore. The current events have made it a very sparse place these days, but we do get some customers in.

A customer comes up to the register with a book he wants to purchase. We take our time and chat a bit while I ring him up. Once I get to the total, he points to the candy bars we have on the counter for sale.

Customer: “Which one is best?”

Me: “My favorite is the caramel.”

Customer: “I’d like two of those, then.”

I ring those up, he pays the total, and then I give him his bag of goodies. Before he steps away from the counter, he reaches into the bag, pulls out one of the caramel bars, and hands it to me.

Customer: “This one is for you; thank you for helping me and being here.”

I was so grateful and said, “Thank you,” I don’t even know how many times, but the kindness of that during these crazy times just really got me. I thought I was going to cry happy tears. He smiled, gave me a wave and left.

The next day, we all got a call saying we were laid off, so not only did that customer give me the gift of a candy bar, the gift of a kind act, but also the gift of giving me a treasured memory on my last day working there. I’ll do my best to share that kindness in other people’s days, too. An act of kindness, no matter how small, can make such a difference when times feel so heavy right now.


This story was included in our May 2020 Inspirational Roundup.

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Maybe That Pentagram Tattoo On Your Forehead Has Something To Do With It…

, , , | Right | May 8, 2020

I’m working in the drive-thru, cashing out orders.

Me: “Here’s your food, and have a nice day.”

Customer: “Thanks. Here’s something for you.”

The customer hands me a Christian pamphlet, telling me I can be saved, and drives away.

Me: *Sighs* “[Manager], I have to ask: is there a sign floating above my head saying, ‘This chick needs Jesus!’?”

Manager: “Another one? What is that now, three?”

Me: “Four.”

Coworker: “Someone gave you a religious handout at the window?”

Me: “Don’t worry; it only ever happens to me.”

You Need Saintlike Patience For These Priests

, , , , , , | Learning | April 17, 2020

This takes place in the nineties when I am attending Catholic School. A few other students and I are discussing “Sunday Obligation” — the fact that it’s a mortal sin to choose to skip Mass on Sundays — with one of the priests that teaches there. Catholics are allowed to attend Saturday Night Vigil Mass and it counts for one’s Sunday Obligation. 

Me: “My family usually goes to the Saturday evening Mass at [Church] because my mom often works on Sundays.”

Priest: *All high and mighty* “What kind of a place would make a Catholic Christian mother work on a Sunday? The Lord’s day?!”

Me:Saint [Name]’s Hospital. She’s an emergency room nurse.” 

Priest: “…”

That shut him up.