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Wait Until The Wine Moms Catch Wind Of This

, , , , , , | Working | October 8, 2020

I am at the grocery store where I used to work, picking up a few things for the week, including a case of beer. The cashier, who I do not know, asks for my ID. I show her and she moves on with the transaction. I am twenty-one and she had no problem with me purchasing this alcohol.

She is almost done with the rest of my items when one of my mom’s former students sees me and runs up to give me a hug. She is in middle school now, so she is only twelve or thirteen. Remember that this girl has only just shown up and our conversation indicates that we have not seen each other for a while and we are not together.

Cashier: “You’re going to need to wait for my manager to come void the alcohol; I can’t sell this to you.”

Me: “But I already showed you my ID; it clearly states I am old enough.”

Cashier: “Yes, but you are with a minor, and store policy states that I cannot allow you to purchase this.” 

This confuses me because I clearly remember from training that there can be some exceptions to selling alcohol to people who are accompanied by minors, mostly parents who are shopping with their kids.

Me: “She is not with me. I just happened to run into her. It’s not like we are going to the same place.”

Cashier: “You could have planned to make it look like you just ran into her. I have no way of knowing and I’m not going to get fired because some kid asked you to buy them beer!”

The student’s dad is aware of the situation and steps in at this point to confirm that we definitely did not come to the store together and I am not purchasing alcohol for his daughter.

Student’s Dad: “Look, I know they can be strict about this, but I can promise you that [My Name] is telling the truth.”

Cashier: “Well, we’ll see about that!”

One of my former managers finally arrives, and after listening to the situation, just rolls his eyes.

Manager: “Yeah, [Cashier], why don’t you just go bag on another lane; I’ll take care of this.” 

The cashier leaves.

Manager: “Hey, [My Name], sorry about that. I’ve had to talk to her a few times about this. Last week, she tried to deny cigarettes to a guy who was with his eight-year-old son! Looks like I might need to ask another manager to try and get through to her. Here’s your receipt!”

I saw that same manager a few weeks later, and he told me they had to fire her for stealing loyalty points from customers!

I’d Like The Main Meal And Replace The Side With Another Main, Thanks!

, , , | Right | October 5, 2020

Our store recently started a promotion where the double cheeseburger meal is discounted by over a dollar. All of the promotional signage calls it the “big meal.”

Me: “Thank you for choosing [Restaurant]. How can I help you today?”

Customer: “Do you allow substitutions on the big meal?”

Me: “Of course.”

Customer: “Good. Can I get the big meal, but with a [different sandwich] instead of the double burger, but for the same price?”

Me: “Um. No. We can’t do that. We can get you onion rings instead of fries, though.”

Customer: “Oh. I guess I’ll get the double burger, then.”

I still can’t believe she thought we’d basically make all of our meals available for the same cheaper price. Crazy lady.

Can They Haggle? No Or No?

, , , , | Right | September 23, 2020

A customer calls and asks for a quote on a new trailer. I tell him the MSRP is $6,000.00 as advertised on our website. I then take his information down for possible follow-up. Several days later, he walks in with his twelve- or thirteen-year-old son, gives his name, and says he has been negotiating with me about a trailer and has an offer for me. I come up to him and he pulls out a roll of hundred dollar bills.

Customer: “I’m [Customer]; we talked on the phone earlier. Now I know how this works; I know every trick in the book. Here is the way this is going to go, and I don’t want anything from you but yes or no. I will give you $7,500.00 cash right now for the [specific trailer] on your lot. I won’t haggle, just a yes or no. You either take it or I’m walking out of here. If you need to check with your boss, you go right ahead.”

Me: “Can you give me just a moment?”

I go to get the paperwork for the trailer and compose myself. When I come back…

Customer: “Yes or no. I don’t want to hear you say anything else. I will not negotiate with you. I’ll just turn around and walk out of here, right now.”

Me: “Yes, sir, I believe I will have to make that work.”

You Can Really See The Love Here

, , , , | Friendly | August 11, 2020

I am visually impaired. I go to a training center in Nebraska that helps people like me learn to be independent and function in the world. One day, a buddy and I are learning the route to the gas station to get ourselves a soda and a bag of chips. We are just passing by the bus stop when we are stopped by an Arabic-speaking gentleman.

Man: “You wait for bus? Bus goes downtown here.”

Me: “Oh, if you’re going downtown, you’ll want the bus stop across the street. It’s this way.”

Man: “Oh, okay; I’ll go.”

The three of us make our way across the street, engaging in a little bit of small talk and introducing ourselves along the way.

Me: “All right, we’re here. Is this where you’re going?”

Man: “Yeah. You need bus?”

Me: “Nah, it’s all good. We got it from here. Thanks, man.”

Man: “No problem.”

I extend my hand for him to shake. In response, he comes over for a hug.

Me: “Nice to meet you.”

Man: “Yes, I love you.”

Me: “Uh…”

He walks over and gives my friend a hug.

Man: “I love you; I love you.”

My friend and I laughed a bit awkwardly as we continued on our way. As we kept going, our shop teacher came up behind us to help out, since we got a bit turned around. Turns out, he was watching us the whole time. We all had a good laugh about it afterward.

Every time I look back on that story, it makes me smile. I still think about how nice that man was, and I hope he’s doing well today.

This story is part of our feel-good roundup for August 2020!

Read the next feel-good story here!

Read the feel-good August 2020 roundup!

You Can’t Make Me Change

, , , , , | Right | July 23, 2020

I am the supervisor at a fast food restaurant and my coworker has just gone on break, leaving me on the counter by myself. A man possibly in his late twenties comes and orders an ice cream treat. He hands me $10, and after I ring him up, he asks for extra topping, which costs extra. Before I can counter, he gets angry.

Customer: “Where’s the rest of my change?”

Me: “I’m sorry?”

Customer: “I gave you a $20, so you owe me change.”

Me: “You actually gave me a $10.”

Customer: “No, I gave you a $20. It was a beat-up $20 bill.”

I open the drawer and see that the $20 on the top is brand new. I point this out to the customer.

Customer: “Well, I guess you put the $20 under the rest of the bills.”

Me: *Sarcastically* “Yes, I lifted up this whole stack of $20s and put yours under there. Why would I do that?”

Customer: “I don’t know, but you did it!”

He then pulls out a huge wad of $100s.

Customer: “Look at all these bills. Why would I rip you off over $10? I don’t need that money!”

Me: “I don’t know.”

We bicker for a few more minutes, at which point the entire food court of the mall is looking over. I go to the back of the store to call my manager and ask him what to do, and he says to take the customer’s information, and if the drawer is wrong, they’ll let him pick it up the next day. The customer sees me on the phone and begins yelling louder.

Customer: “Who are you calling back there? You were on the phone with someone!”

Me: “I was calling my manager to see if I could help you, but I guess you don’t want that.”

Customer: *Threateningly* “What time do you get off?”

Me: “Why does it matter to you?” 

He ends up giving up and lets me make his ice cream treat. I hand it to him.

Customer: “Doesn’t look like extra candy to me.”

Me: “That costs fifty cents extra.”

He growls and walks away.

Me: “Have a nice day, sir!”

I later heard words of encouragement from the rest of the food court, among them being, “You could have taken him!” And yes, the drawer was correct the next day.