Her Scam Is Small Fry

, , , , | Right | March 16, 2020

(I have a very passive-aggressive manager who doesn’t take customer’s crap. There is a lady who constantly tries to scam us for free fries. She’ll order her food, sit in the lobby for about half an hour, and then complain that her food is cold and demand that we give her more for free. The problem is, she’ll eat half of it before complaining. I am not there when this happens, but my coworkers say it goes something like this:)

Customer: “Feel these fries. They’re cold. Get me fresh ones.”

Manager: “You had half an hour to eat them. They were fresh when we gave them to you, and you already ate half of them.”

Customer: “So? Give me more fries; these are cold.”

Manager: “Okay, that’ll be [price].”

Customer: *getting agitated* “No! I want fresh, free fries! You gave me cold fries!”

Manager: “We gave you fresh fries that you let go cold; I’m not giving you free fries!”

(She keeps arguing and holding up the line until my manager finally decides to give in and shut her up. Fresh fries just came up.)

Manager: “Give those fries to drive-thru. Make her wait.”

(She ended up waiting ten minutes for her fries and being put on our “be wary of” list. The same manager later blacklisted her from the restaurant.)

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Unfiltered Story #188835

, , | Unfiltered | March 14, 2020

(I work the grill at a popular fast-food restaurant. We have a deal where if an employee has their name in a five-star review, they get an extra five dollars. The reviews are printed and displayed near the first window, so when clocking in, employees can read the reviews. There is one review that got a lot of laughs.)

Review: “Five stars for [Manager]’s a**!”

(This manager no longer works at the restaurant, but I think he knew the ladies who left the review. At least he got some money for it.)

Unfiltered Story #189085

, , , | Unfiltered | March 13, 2020

[I work in the children’s department of a large department store. We have few toys, but one of them which is fairly popular is a sound puzzle. It’s one of those block puzzles for kids, but when you match the pieces together it makes a sound. I get a call one day from a customer asking if we had any. After checking the floor and the stockroom, I can’t find any.]

Me: I’m sorry, ma’am, but it looks like we don’t have any in store. I can check my computer system to see if any other stores in the area have it.

Customer: That sounds good.

[I search for the item on the computer, and it shows absolutely none anywhere nearby. I even expanded the search to 100 miles, and still nothing.]

Me: Well, unfortunately, it looks like it isn’t available anywhere nearby, and the inventory is showing at 0 which means I can’t order it for you either. It was pretty popular over the holidays, so we must have sold out, but I imagine we’ll get more in.

Customer: So it’s not in store and you can’t order it for me?

Me: That’s correct, and I do apologize.

Customer: So what you’re saying is, there’s nothing else you can do?

Me: *puzzled by the question* At this point, we have none available at any of our stores company-wide, so no, I’m sorry.

Customer: All right, well, [Competitor store] told me they have plenty in the area, so I’m not sure if your computer system is right. But thanks anyway.

[I hung up the phone, confused as to why she thought we would have access to a competitor’s stock.]

Unfiltered Story #189008

, , | Unfiltered | March 9, 2020

I work for a state agency. We get calls like this. A lot.

Me: “(Agency name) How may I direct your call?”

Caller: “I got a letter from you guys.”

Me: “Who signed the letter?”

Caller: “(Agency name.)”

Me: “Can you tell me who signed it, at the bottom of the letter?”

Caller: “(Agency name.)”

Me: “Yes, that’s us. But who signed the letter…at the bottom…?”

Caller: “(Person’s name.)”

Me: “Let me transfer you, one moment please…”

Unfiltered Story #182535

, , | Unfiltered | January 17, 2020

(I work in administration for a feedlot – raising cattle for beef – and while I’m not the main secretary, I do answer the phones when my coworker isn’t available to. My coworker has stepped away to use the rest room and the phone rings.)

Me: [Company Name}

Customer: [Coworker’s name]?

Me: No, this is [my name], [coworker] stepped away for a minute, can I take a message?

Customer: Oh, I must’ve called the wrong number.

Me: No, this is the right number, she’s just stepped away.

Customer: No, no I called the wrong number. *Hangs up*