Can They Haggle? No Or No?

, , , , | Right | September 23, 2020

A customer calls and asks for a quote on a new trailer. I tell him the MSRP is $6,000.00 as advertised on our website. I then take his information down for possible follow-up. Several days later, he walks in with his twelve- or thirteen-year-old son, gives his name, and says he has been negotiating with me about a trailer and has an offer for me. I come up to him and he pulls out a roll of hundred dollar bills.

Customer: “I’m [Customer]; we talked on the phone earlier. Now I know how this works; I know every trick in the book. Here is the way this is going to go, and I don’t want anything from you but yes or no. I will give you $7,500.00 cash right now for the [specific trailer] on your lot. I won’t haggle, just a yes or no. You either take it or I’m walking out of here. If you need to check with your boss, you go right ahead.”

Me: “Can you give me just a moment?”

I go to get the paperwork for the trailer and compose myself. When I come back…

Customer: “Yes or no. I don’t want to hear you say anything else. I will not negotiate with you. I’ll just turn around and walk out of here, right now.”

Me: “Yes, sir, I believe I will have to make that work.”

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Unfiltered Story #209628

, , | Unfiltered | September 23, 2020

(I work in a small town steakhouse that closes for a few hours in the afternoon before dinner. We reopen at 5 and I usually get there around 4:30. I’m standing in the kitchen with the cook, getting our salad bar prepped and less than five minutes after I arrive, two people walk in. There is a sign with our hours and one that is turned to “CLOSED”. Every light except the kitchen light is off, but I walk out to the bar anyway)
Me: Uhm…Hi.
Customer 1: How are ya?
Me: I’m doing well. Can I help you?
Customer 2: Yeah, two Buds and some menus.

(Keep in mind, the entire restaurant is dark and nothing for the evening has been prepared yet.)

Me: I’m sorry, but we don’t open for another half hour…Not until 5.
Customer 2: Well geez!!

(Both walk out, visibly upset. Oddly enough, they’d done something similar to my friend, who owns a bar in the next town over.)

You Can Really See The Love Here

, , , , | Friendly | August 11, 2020

I am visually impaired. I go to a training center in Nebraska that helps people like me learn to be independent and function in the world. One day, a buddy and I are learning the route to the gas station to get ourselves a soda and a bag of chips. We are just passing by the bus stop when we are stopped by an Arabic-speaking gentleman.

Man: “You wait for bus? Bus goes downtown here.”

Me: “Oh, if you’re going downtown, you’ll want the bus stop across the street. It’s this way.”

Man: “Oh, okay; I’ll go.”

The three of us make our way across the street, engaging in a little bit of small talk and introducing ourselves along the way.

Me: “All right, we’re here. Is this where you’re going?”

Man: “Yeah. You need bus?”

Me: “Nah, it’s all good. We got it from here. Thanks, man.”

Man: “No problem.”

I extend my hand for him to shake. In response, he comes over for a hug.

Me: “Nice to meet you.”

Man: “Yes, I love you.”

Me: “Uh…”

He walks over and gives my friend a hug.

Man: “I love you; I love you.”

My friend and I laughed a bit awkwardly as we continued on our way. As we kept going, our shop teacher came up behind us to help out, since we got a bit turned around. Turns out, he was watching us the whole time. We all had a good laugh about it afterward.

Every time I look back on that story, it makes me smile. I still think about how nice that man was, and I hope he’s doing well today.

This story is part of our feel-good roundup for August 2020!

Read the next feel-good story here!

Read the feel-good August 2020 roundup!

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Unfiltered Story #202152

, , | Unfiltered | August 2, 2020

(I’m helping a customer to find an item, and we have a bit of small talk. There’s a manager we have who is currently on extended medical leave, as she is pregnant with twins and her doctor is worried about all the physical activity and stress that she would have at the job. She’s been away for several weeks at this point.)

Customer: “By the way, is [pregnant manager] here today?”

Me: “Nope, she’s on maternity leave.”

Customer: “She had a baby? That’s so exciting!”

Me: “Oh, no, not yet. She’s just got twins coming soon.”

Customer: “She adopted twins?”

Me: “…no. She’s pregnant with twins. She’s due in about two months.”

(Perhaps I didn’t word things correctly, but I’m still not sure how talking about maternity leave and mentioning twins doesn’t give the idea that she is/was pregnant with twins, but rather that she’s adopting.)

You Can’t Make Me Change

, , , , , | Right | July 23, 2020

I am the supervisor at a fast food restaurant and my coworker has just gone on break, leaving me on the counter by myself. A man possibly in his late twenties comes and orders an ice cream treat. He hands me $10, and after I ring him up, he asks for extra topping, which costs extra. Before I can counter, he gets angry.

Customer: “Where’s the rest of my change?”

Me: “I’m sorry?”

Customer: “I gave you a $20, so you owe me change.”

Me: “You actually gave me a $10.”

Customer: “No, I gave you a $20. It was a beat-up $20 bill.”

I open the drawer and see that the $20 on the top is brand new. I point this out to the customer.

Customer: “Well, I guess you put the $20 under the rest of the bills.”

Me: *Sarcastically* “Yes, I lifted up this whole stack of $20s and put yours under there. Why would I do that?”

Customer: “I don’t know, but you did it!”

He then pulls out a huge wad of $100s.

Customer: “Look at all these bills. Why would I rip you off over $10? I don’t need that money!”

Me: “I don’t know.”

We bicker for a few more minutes, at which point the entire food court of the mall is looking over. I go to the back of the store to call my manager and ask him what to do, and he says to take the customer’s information, and if the drawer is wrong, they’ll let him pick it up the next day. The customer sees me on the phone and begins yelling louder.

Customer: “Who are you calling back there? You were on the phone with someone!”

Me: “I was calling my manager to see if I could help you, but I guess you don’t want that.”

Customer: *Threateningly* “What time do you get off?”

Me: “Why does it matter to you?” 

He ends up giving up and lets me make his ice cream treat. I hand it to him.

Customer: “Doesn’t look like extra candy to me.”

Me: “That costs fifty cents extra.”

He growls and walks away.

Me: “Have a nice day, sir!”

I later heard words of encouragement from the rest of the food court, among them being, “You could have taken him!” And yes, the drawer was correct the next day.

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