Unfiltered Story #106340

, , , | Unfiltered | February 25, 2018

(I work at a department store, and our system goes offline. This means that debit cards have to be run as credit to work. This has no effect on the price or what the customer is charged; the only difference is that the customer has to sign for the purchase instead of putting in their PIN. Most customers are entirely understanding and more than happy to run their cards as credit. I have one customer who is about ninety years old, buying a few things for his granddaughter. At the end of the transaction, he gives me his card.)

Me: “Is this debit or credit?”

Customer: “Debit.”

Me: “All right, sir, I can try to run it as debit, but our system is offline today, and it may have to run as credit. Is that all right?”

Customer: “What? I wish you’d told me that before I picked these out. Is it gonna charge me extra?”

Me: “Oh, no, sir, it doesn’t change anything, it’s just a different way to get at your account.”

Customer: “Well I don’t want to be charged extra.”

Me: “Why don’t you try putting in your PIN to see if our system is back up?”

(He enters his PIN, and my screen comes up with an error saying that it needs to run as credit instead.)

Me: “Okay, sir, it does look like our system is still offline, so this will have to be run as credit.”

Customer: “I don’t want to be charged extra for this.”

(At this point, he literally THROWS the stylus for the signature device onto the counter and starts to walk off.)

Me: “Sir, you forgot your card!”

(He turns back to grab his card and then stomps off, complaining that he’ll never shop here again. It was the most childish thing I’ve ever seen, and I work in the kids’ department!)

Been Listening To Those Chinese Whispers

, , , | Right | February 3, 2018

(I work in a clothing store, and I’m greeting an older woman.)

Me: “Hi there! How are you doing today?”

(The customer mumbles something, facing away from me.)

Me: “I’m sorry. Could you say that again?”

Customer: “I said, ‘I can’t believe China wants us to buy all the garbage that’s in this store!’”

Me: *pause* “I’m sorry?”

Unfiltered Story #104895

, | Unfiltered | February 1, 2018

We have transmitter towers across the state so most people can get our channel over the air, but one of our towers had a part break and we’ve been getting calls from viewers about not receiving our signal

Me: I’m sorry, it sounds like you’re getting your signal from our Lexington tower, which has malfunctioned. We have ordered the replacement parts and don’t expect to get them in until next Tuesday.

Caller: You mean your channel is off the air for more than a week and you’re not going to do anything about it?

Me: It’s just that the tower in Lexington had a part break and they have to wait for the new parts to come in after Christmas.

Caller: I don’t know why you keep saying it’s in Lexington, that tower is in Atlanta! Atlanta, Nebraska!

Me: I’m sorry sir, I haven’t visited all our towers, all I know is that they call the KLNE tower the Lexington tower.

Caller: I bet you haven’t. Have you even been farther than Omaha? (an hour away from where I am)

Me: (stunned) Yes, sir, I have. You know what I’m not in the Tech department I was just letting you know what information we had, let me find a Tech for you to talk to.

Caller: Yeah and then you transfer me and no one will be there and you hope I won’t call you back.

Me: I’ll make sure Linda is there before I hit transfer, just a moment. (She was there and was just delighted to talk to such a friendly person)

Pop Goes The Premium

, , , , , , | Right | January 22, 2018

(A customer comes up to the counter with a canned beverage and asks to pre-pay for $20 worth of gas.)

Me: “Do you want plus or premium gas?”

Customer: “Premium.”

Me: “That’ll be $21.69.”

Customer: “Why is the premium so much more expensive?”

(My boss and I both think that she is referring to the price-per-gallon difference, and try to explain it to her.)

Customer: “So, why are you charging me over $21 for $20 worth of gas?!”

Me: *pointing to the can of pop in her hand* “Well, you do have that drink there, ma’am.”

(All three of us burst out laughing.)

No Such Thing As Judgement-Free Pizza

, , , , | Working | January 8, 2018

(My coworker and I love giving each other crap, and some of the stuff we say to each other can be alarming to others. We are rearranging the office. Before the move, I had a cubicle in the back corner, so I was able to snack without anyone seeing. Now, I have a desk right by the front door.)

Me: “I don’t know if I like this change. I can’t eat discreetly anymore.”

Coworker: “Why do you have to be discreet? Do you think people are keeping track of how much you’re eating?!”

Me: “Maybe.”

(Every time she passes my desk and I’m snacking:)

Coworker: “Wow, eating again? I better write that down.”

Me: *evil glare with pizza in my mouth*

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