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Don’t Split It? You Got It.

, , , , , | Working | CREDIT: Ancient_Educator_76 | October 7, 2022

I work in a fast food place. My coworker and I both coordinate the drive-thru, me on the radio, her collecting the money. Our backs are to each other as I make the drinks during the order while she assembles the bag and/or collects the money from the customer, so we playfully call each other “butt buddies” because we bump butts all the time. We’re the faces of the [Fast Food Place] drive-thru.

I took an order for a customer who was having a problem while at the window. The problem was entirely my fault, as I didn’t completely put in their order before [Coworker] rang them up. This caused a lot of confusion, and [Coworker] was very apologetic to the customers, and to ME even. This was totally my fault, yet [Coworker] was getting reamed by these customers for being “a stupid ‘bout to lose yo job b****”. It felt very not-from-a-progressive-or-accepting-place.

While they continued to scowl at her, they looked at me and handed me a fifty — a FIFTY!

Customer: “Don’t you go splitting that tip with her!”

Enter malicious compliance as I handed the fifty directly to [Coworker] as they drove away looking. Best and most indescribable expression ever.

[Coworker] kept pushing to give me twenty at least.

Me: “No way. You earned this one.”

This Won’t End Well

, , , | Right | October 7, 2022

A man comes in and asks me, straight up:

Customer: “How big of an a**hole do I have to be before you start giving me a discount?”


This story is part of our Customer Situations That Will NOT End Well roundup!

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Shopping For Yourself: There Is No Substitution

, , , , | Right | October 7, 2022

I am a personal shopper at a grocery store. When a customer places an order, if there are any items they are particular about, they can flag them for no substitutions. Unless a customer has specifically requested no substitutes, we are absolutely required to offer something if the item they want is out of stock.

After the order is picked, they receive an email containing the list of substituted items and out-of-stock items. After they pick up their order, they are sent an email with the receipt that lists the items they did receive and what the final cost was. This is also stored under their order history on our app. If there’s any confusion about what a customer received and was charged for, the receipt should be the first thing they check.

One day, I am assigned a frozen walk. One of the customers I am shopping for has ordered seven large boxes of hamburger patties. We only have two on the shelf. After confirming there are no more in the back, I scan the two we do have and click “item not found” on my handheld device for the other five boxes. We do carry the same type of burger in a smaller count package, which is in stock at the time, so my plan is to grab about ten of those packages to equal the five boxes. Unfortunately, the burgers are flagged for no substitutes, so the customer does not get the rest of her burgers.

The next day at work, our department phone rings, and I happen to be the one to answer. The customer is already irritable when I pick up.

Me: “Online grocery. This is [My Name] speaking. How can I help you?”

Customer: “I picked up groceries yesterday and just went through them now. You shorted me. I am missing five boxes of hamburgers!”

Me: “I am sorry about that. I am the one who picked your frozen items yesterday. You ordered seven boxes, but we only had two in stock.”

Customer: “I needed those burgers for a cookout tonight! I can’t believe you shorted me on the burgers. Now I’m out all that money!”

Me: “Ma’am, you were not charged for the five boxes of hamburgers. If you check the receipt sent to your email, you will see you only paid for the two boxes.”

Customer: “Well, that doesn’t help me now, does it? How can [Store] be out of f****** hamburgers?”

Me: “We had other burgers, just not in the big box that you ordered. I did check the back just to make sure. If the system had allowed me to make a substitute, I would have gladly gotten you other burgers.”

Customer: “This is ridiculous. I hope you know you ruined my family’s dinner.”

She hung up before I could respond to that.

That’s The Way The COO Crumbles

, , , , , , | Working | CREDIT: velocity_boy00 | October 6, 2022

This story is from June of 2012. This story takes place in Australia where we have very stringent laws around employment, firing, hiring, redundancies, maternity, etc.

I started working for this particular company in March of 2011. I was hired basically on the spot once I demonstrated my knowledge of the product that I would be working on, and I started two days later because of a deadline that had to be met. I had a very specific contract for what I did. I was thrown into the deep end, and a sleepless seven days followed, but by the end, I managed to do a decent job on the first of many products.

Two months after I started, my direct boss, the general manager, was let go and not really replaced properly, but a consultant took over their responsibilities. I should also add that majority of our operations were in Australia while a smaller team operated in the UK, which is also where the CEO was based, despite 80-90% of products coming out of our office. Toward the third quarter of 2011, the CEO’s contract ended and was not renewed, so the hunt began for a new CEO. One was eventually found, and they began working in the UK location.

After a very busy 2011, hiring approximately thirty new employees, and launching a bunch of new products, business was booming… until the second week of January 2012. By this point, upper management couldn’t stay on top of everything, and they brought in the Chief Operating Officer of the parent company to oversee operations in Australia (because we had a lot going on, but the CEO was based in the UK and new).

At this point, we had a group meeting where we learned about the future of the company. We learned that operations in Australia would cease on June 30th, 2012 — the end of the financial year in Australia. This was followed by management explaining that everyone except a handful of people would be made redundant with payouts. The handful who would remain would instead be made redundant after finishing their projects at the end of 2012.

Over the next five months, as operations were slowly winding up and people started to exit the company, I lined up a few job interviews. One of these was my dream job, based in Europe, working in the exact field I wanted to be in. I kept this quiet, telling only a handful of my closest friends at my current job. The recruitment process took quite a few weeks, many late-night Skype interviews, and general chats. It was a big job and a massive interview process, and toward the end of May, I was still in the running for this dream job, and by this point, pretty much everyone knew, wishing me luck.

Around came the start of June, and everyone started to get their redundancy letters, giving them twenty-eight days of official notice outlining their pay schedules and all legal entitlements. When I say everyone, I mean everyone… except me. I found this very strange but quickly realised it was because if I handed in my notice, I wouldn’t be entitled to a payout, and the company would get to save a few thousand dollars.

This is where my malicious compliance kicked in. I kept quiet and didn’t say anything. By about the second week of June, I found out that I didn’t get my dream job, and I told one other person but made sure they didn’t tell anyone else.

Fast forward to the last week of June. Now, there were just seven employees including me left in the office alongside the general manager, Chief Operating Officer, and Chief Financial Officer. Everyone, except me, had packed up their desks, and at this point, they were just showing up to basically be social and reminisce.

On the second to last day, I ran into the COO next to my desk. (Remember, he was from the parent company, brought in to oversee the winding up of operations.)

COO: “You must be saddened that tomorrow is the last day.”

Me: “Oh, is it? I know it’ll be quiet, but I didn’t realise it was my last day.”

He took a closer look at my desk, still not packed up, and got the most confused look on his face.

COO: “Yeah, it’s everyone’s last day. Why wouldn’t it be your last?”

Me: “Oh, I never got a redundancy letter.”

I could see the expression on his face go from “Huh?” to “Oh, s***.” In the hope that I would get a different job and resign so I wouldn’t get redundancy entitlements, among everything else going on, between the general manager, COO, and CFO, they had forgotten to issue me an official redundancy notice. And the COO had just realized this.

COO: “Oh, come and see me in my office in thirty minutes.”

Half an hour later, I went to his office. He was sitting there with the CFO. There were a few papers on the desk.

COO: “Sorry we didn’t do this properly at an earlier point, but here is all your redundancy paperwork.”

The first piece of paper was the official letter. I picked it up and started reading, and the first thing that caught my eye was the date; it had been backdated to twenty-seven days before. Now, this was a two-copy letter that needed to be signed by both employer and employee. I put it down on the desk.

Me: “That’s not today’s date.”

COO: *Getting flustered* “Sorry we forgot to get it to you, but the notice was issued on that day.”

Me: “It might’ve been issued then, but this is the first I’m seeing of it, and you’ll note it hasn’t been signed by me.”

COO: “Yes, but you knew this was coming.”

Me: “I did, but I assumed I’d be retained for longer because I wasn’t given official notice.”

COO: “What do you want us to do now?”

Me: “Put today’s date on it and I’ll sign it.”

COO: “But legally, we need to wrap up operations before the end of the month. We can’t do that.”

Me: “You could try to fire me, instead, but I don’t think the Fair Work Commission would be satisfied with your reason of me not wanting to sign a falsified redundancy letter.”

He was now very flustered. Meanwhile, I was just laughing my a** off in my head.

COO: “Okay, let me change this for you.”

He disappeared and came back with another copy with the correct date.

COO: “Okay, here you go.”

Me: “I’m not signing this yet.”

COO: “Why not?”

Me: “Well, I’ve got twenty-eight more days of legal employment now, which means I’m owed an extra day and a bit of annual leave in my final pay schedule.”

The COO looked at the CFO, and the CFO looked at him and nodded in agreement. He changed my payout schedule, adding another day of annual leave to it, printed it out, and handed it to me. I carefully looked over everything; it was all in order now. I signed the paperwork and we both got copies.

COO: “So, what will you be doing here for the next twenty-eight days?”

Me: “Nothing. I’m not coming back after today.”

COO: “But you are legally employed for another four weeks. We can’t be paying you for nothing. You should help out the IT guy and pack up some boxes.”

Me: “There’s nothing in my contract about packing up boxes, so I won’t be doing that. Also, if you read my contract, it says I’m employed to work on this one specific project only, and any other work outside of this needs to be agreed on separately. Since you sold my project to the competition yesterday and it is no longer at this company, I have no further contractual obligations to fulfil.”

The CFO was barely holding in his laughter.

COO: “Well, it’s not fair that we have to pay you an extra month for nothing.”

Me: “That’s not my problem. My contractual obligations have been fulfilled. I’m going to pack up and go home at 5:00 pm.”

COO: “Okay, please make sure it’s not before 5:00 pm.”

I went back to my desk and packed it up in less than five minutes, put all my personal belongings in a box, and just sat around doing nothing. One of my colleagues who was remaining for a few more months came over.

Coworker: “What was all that about?”

I explained everything in detail. He let out the biggest booming laugh, went to his office, closed the door, and continued laughing.

Fifteen mins later, the CFO came over.

CFO: “You don’t have to stay until the end of the day; you can take off whenever you want.”

And that is the story of how I got an extra month’s pay due to management’s incompetence.


This story is part of our Not Always Working Most-Epic Stories roundup!

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Like Talking To A Concrete Wall

, , , , , | Right | CREDIT: squazify | October 6, 2022

I’m a network engineer for multifamily stuff. I deal with everything from helping tenants figure out their routers to configuring the actual network. Most of my job, however, is just educating people on the finer points of the Internet — you know, “Your Internet sucks because you bought a router from 2006,” or, “You’re not going to get 1G over Wi-Fi. Plug in if you want better speeds,” or, “If you complain about 750Mb/s during peak hours, you’re gonna get a brickin’.” — that type of thing.

It’s a Friday. I’m eyeing the clock, ready for my shift to end at beer-thirty. Suddenly, the phone rings. Normally, I don’t take calls on Friday just before beer-thirty, but today is different. It’s [Property Manager].

Property Manager: “I have no signal in the parking garage.”

That’s odd, as the access point is checking into the controller, but I dispatch a tech to check it out.

The tech calls back.

Tech: “It’s working fine. Coverage is a little spotty in some further areas, but overall, it’s great.”

I call [Property Manager] back and let her know that everything appears to be working.

On Monday, I come in to find a ticket from [Property Manager]. She says the Wi-Fi still isn’t working. I press for more details. It turns out that one of her tenants isn’t able to update his electric car. I call [Property Manager].

Me: “We’ve verified that the Wi-Fi is working, and I can see it working for other folks. Can I speak to [Car Owner]?”

It turns out this is unacceptable. To appease [Property Manager], I send out a tech to install a long-range access point just in case, and afterward, I walk the parking garage with [Property Manager].

Me: “Okay. We’ve walked the entire garage. You saw I had a signal the entire time, correct?”

Property Manager: “Correct.”

Me: “So, if [Car Owner] calls and complains, it’s not on our end. Can you make sure he gets that message?”

Property Manager: “Yeah. He’s not going to like it, though.”

Me: “That’s fine.”

A week later, [Property Manager] is calling in again. [Car Owner] refuses to speak with us and is still having the issue. I have to really pressure to get to where I can meet [Car Owner] to investigate and see if I can help. I finally get [Car Owner] to agree to meet me during his lunch.

When I finally meet [Car Owner], the issue is immediately clear. He has found more or less the only parking stall completely surrounded by concrete.

Me: “Well, there’s your issue; you’re surrounded by concrete. The signal is great everywhere but here.”

Car Owner: “So, you can’t fix it?”

Me: “There’s nothing to fix. The signal is great everywhere but the one stall with giant concrete walls. Just park somewhere else.”

Car Owner: “No. You need to get this fixed.”

Me: “Oh, you have assigned parking? We can talk to [Property Manager] about getting you a different stall.”

Car Owner: “No. I don’t.”

Me: “Then what’s the issue? I don’t see any [Electric Car] charging stuff here.”

Car Owner: “I’m not going to park somewhere else and let someone ding my [Car Model] with their car. I pay good money to live here, and I haven’t been able to update my firmware once. This needs to get fixed.”

Me: “Sir, I can’t change this. If you want, we can see about running a cable and equipment to just where your car is. It’ll be at least $6,000 because we need to penetrate a whole bunch of concrete — and that’s if [Property Manager] agrees to it. Or you can park your car in a different stall. Your choice.”

I informed [Property Manager] of the situation and the potential fix. I never heard back.