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Will Get Your Blood Boiling

, , , , | Right | July 24, 2020

Our phone number has apparently been misprinted in the phone book as a heating repair company. My coworker has a very thick accent, so it is sometimes hard to understand him.

Coworker: “We just had a phone call from a guy looking for a pipe for his boiler.”

Me: “Okay, I’ll answer the phone in case it happens again.”

The phone rings.

Me: “Hello, [Bookshop].”

Caller: “Hi, can I speak to someone who can give me a quote for a part for my boiler?”

Me: “Did you just call a second ago?”

Caller: “Yeah, I got some man but I couldn’t understand him. Can you help me with my boiler?”

Me: “We’re a bookshop; I’ve been told that our number has been misprinted. You’ll have to try another company.”

Caller: *Click*

The phone rings again.

Me: “Hello, [Bookshop], can I help?”

Caller: “Yeah, I’m looking for [specific boiler part].”

Me: “I don’t know what that is; I could maybe look for a book on it.”

The caller explains what it is.

Me: “Sir, I told you earlier that we are a bookshop.”

Caller: “Oh.” *Click*

The phone rings again.

Me: “Hello!”

I say the name of the bookshop, very loudly.

Caller: “Can I speak to someone who can get me [boiler part]?”

Me: “No.” *Hangs up*

He didn’t call again.

This Speaker Is Canceled

, , , , | Legal | July 24, 2020

I run a writing group which organises talks, workshops, and other writing-related events for its members. Most events go off smoothly and the speakers and workshop leaders are a delight to work with. However, there have been a few that were less pleasant to work with.

A few days before a scheduled talk, the speaker calls and cancels, saying that something has come up. This is less than ideal since this gives us no time to organise a replacement, but I thank him for letting us know and then frantically try to notify members and organise something else.

Thankfully, we end up having a free-writing session and everyone rallies together to bring snacks and drinks and we have a wonderful evening.

A few days later, the speaker calls me.

Speaker: “I don’t seem to have been paid.”

Me: “Paid?”

Speaker: “Yeah, you agreed to pay me.”

Me: *Long pause* “You cancelled and never actually did the talk, so we didn’t pay you.”

Speaker: “Well, the contract says if the talk was cancelled with less than forty-eight hours’ notice I would be paid anyway.”

Me: “Yes… if we have to cancel the meeting with less than forty-eight hours’ notice. If you cancel, you don’t get paid, regardless of how much notice you give.”

Speaker: “Why should that make a difference? The talk was cancelled at the last minute, so I want the money.”

Me: “We’re not going to pay you for a talk you never gave that we didn’t cancel.”

Speaker: “Well, I guess I’m just going to have to sue you, then, aren’t I?”

Me: “You’re welcome to take legal advice if you want, but our contract is clear. You aren’t owed any money.”

After a few choice words, the speaker hangs up. A few weeks go by and he calls again.

Speaker: “I spoke to a solicitor and he says you have to pay me.”

Me: “We haven’t received any kind of correspondence from your solicitor.”

Speaker: “Well, he said you have to pay me, so I want my money.”

Me: “You cancelled your talk with less than forty-eight hours’ notice even though the contract asks for five days. The contract very specifically says you will only be paid for last-minute cancellations we make. You cancelled. That means you have no legal claim.”

Speaker: “Well, that’s not what my solicitor says.”

Me: “I suggest you get your solicitor to send us a letter.”

Speaker: “And then you’ll pay me?”

Me: “No. But then you can take it to court where a judge will throw it out because you have no case and are being ridiculous.”

Speaker: “How dare you?! This is so unprofessional!”

Me: “So is cancelling with less than forty-eight hours’ notice and expecting to be paid.”

The speaker shouted some profanities at me and hung up. Thankfully, I have not heard from him since.


This story is part of our July 2020 Roundup – the best stories of the month!

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Will Ensure Her Comments Are Parked With You

, , , | Right | July 24, 2020

I’m working at a pizza place and arcade hosting birthday parties, so it’s not a five-star, gourmet restaurant. It’s the weekend and weekends get really crowded because there are a lot of birthday parties. My first “birthday mom” of the day comes up to me with a complaint.

Mom: “Excuse me, but the parking lot is too full and there’s nowhere to park.”

Keep in mind that the store is located in the middle of a mall complex so her guests could park in the lot next door. I respond as politely as I can.

Me: “I’m sorry, ma’am, but there’s not much I can do about that.”

Mom: “Well, there should be. Where are all my party guests going to park?! I have a reserved birthday party and you guys don’t even have parking spaces for them!”

Me: “Ma’am, I have no control over how many parking spaces are available.”

Mom: “I wanna talk to your manager about this!”

I went and found my manager and she told her the same exact thing. For the rest of the party, this mom was not pleased with anything. After the party, when it came time for her to fill out the survey, she wrote, “Have more parking spaces available.”


This story is part of our Birthday Party Roundup!

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Apparently, There Is Only One Insurance Company

, , , , | Right | July 24, 2020

Me: “Hi, [Insurance Company #1], this is [My Name]. How can I help you?”

Customer: “Yes, I’d like to pay my [Insurance Company #2]’s bill.”

Me: “I am sorry, but you have called [Insurance Company #1], not [Insurance Company #2]. I can’t help you pay your bill.”

Customer: “Oh, then can you look up the number for my agent?”

Me: “I am sorry, but as I am from [Insurance Company #1], I don’t have access to agent information for [Insurance Company #2].”

Customer: “Can’t you look it up on your computer on the Yellow Pages?”

Me: “Ma’am, I am sorry but I can’t. I don’t have access to outside sites.”

Customer: “Can’t you use your phone to look it up? Like on your iPhone or something?”

Me: “Ma’am, I cannot assist you.”

Customer: “I just want to pay my bill. It’s under [Customer].”

Me: “I am sorry, but I have already explained to you that I do not work for the company that carries your insurance, so I cannot process a payment for you.”

Customer: “Okay, so look it up for me.”

Me: “Ma’am, I hope you get the help you need.”

First Date Nerves

, , , , , , | Right | July 23, 2020

A man comes into my grocery store to buy flowers and some chocolate. He is wearing a uniform for a local hot dog stand and grinning like a maniac. 

Customer: “Could you take the price off for me? I’m on a first date.”

Me: “Oh, congratulations!”

I take the tag off.

Customer: “Yeah, we just spent two hours at [Fast Food Place] staring into each other’s eyes.”

He produces a digital camera from his pocket and shows me several pictures of her.

Me: “Well, that’s a good way for a first date to start.”

I have finished ringing him up, but there are no other customers so I don’t feel the need to rush him off.

Customer: “Could I get a bag for the flowers? And do you have any of those little cards? Or a post-it note?”

Me: “I have a bag, but I don’t have a little card. I do have a post-it if you want. It says the store slogan on the bottom, though.”

Customer: “Sounds awesome!

I retrieve both items and we put his flowers in the bag. I advise him to write his note on the register belt as it allows for better handwriting. The whole time, he is giving me way more information about his date than I would like. He attaches the note to the flowers and sticks the chocolate inside. He goes to thank me and notices my name tag.

Customer: “Thank you… Hey! That’s her name! You guys have the same name!”

Me: “That’s odd. What a coincidence.”

Customer: “Can you take a picture of me with the flowers?”

I oblige and take several pictures of him trying to show me how to get his camera to focus before I get the shot he wants.

Me: “Well, now you’ll have the memory of the cashier that couldn’t take pictures.”

Customer: “Could I… get a picture of you, as well?”

I oblige and pose, and when the picture is over, it seems like the final goodbye. The customer is halfway to the door.

Customer: “Oh! And kisses are magic!

He pranced out the door into the night.


This story is included in our Feel-Good roundup for July 2020!

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