This Story Is Not Framed Well

, , , , , , | Working | November 17, 2019

I went to a popular chain of opticians to get my eyes checked and get a new set of glasses.

The first visit, they told me that I could get the same style as my old frames but with new lenses. I was told to come back in one week to pick them up.

I came back and was told that they did not have my glasses as the frames were discontinued. They told me to pick out new frames, which I did. I was then told to pick them up in a week.

I came back a week later, only to be told that they only had one of the two frames I wanted in stock, and then it had broken in the workshop. I was then told that the new frames were discontinued and I had to pick another set of frames… again.

I was calm but frustrated and picked a new set of frames. This time, I was told to come back in one hour.

I went off for lunch and came back. A red-faced manager handed me my new glasses and a receipt for a full refund for both frames and the one-hour rush.

When I went back for my contact lenses appointment, I asked about the sales assistant that had helped me pick out my glasses as she wasn’t there.

It turns out she had been put on probation and then later fired because she kept restocking the shop floor with old discontinued stock, and then not phoning customers when their orders failed on the system.

At least it explained my troubles.

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Forever 21 Days

, , , , | Right | November 12, 2019

(I’ve been in retail for a long time and realise that most games console fault issues can be repaired simply by using the online troubleshooting guides, so each time I sell a console I politely tell the customer this. I’ve spent maybe 25 minutes with a male customer who is buying a birthday present for his son and he has been perfectly nice up to this point.)

Customer: “If there’s something wrong with it, can I bring it back?” 

Me: “We do offer a 21-day exchange policy, so if there’s a problem or you change your mind you can bring it back, providing it’s in a re-sellable condition. Then, we can give you a replacement, or an exchange for something different if you prefer.”

Customer: “What if it breaks after the 21 days, huh? What then?”

Me: “Well, you will be covered for the rest of the year through the console manufacturers. I find it’s much easier to contact them directly online or to search for [Console] troubleshooting. Generally, if there’s a problem or a fault with a console, it can be easily rectified online and it saves a lot of hassle of sending your console off for repair and waiting for a replacement.”

Customer: “No, if there’s a problem after 21 days, I’m bringing it back here for a full refund, you stupid c***!”

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Eating That Many Will Make You Look Like A Dumpling

, , , , , , | Working | November 11, 2019

(My friend and I decide to go to a casual sushi train restaurant. They also have a selection of hot food, one option being prawn and vegetable dumplings. You can get either of these options in a plate of three and a plate of five.)

Server: “What can I get you today?”

Me: *lists what we are ordering* “Oh, and we would like three prawn dumplings and three vegetable dumplings.”

(When our food does come out, the waitress puts down three PLATES of three prawn dumplings each.)

Me: “No, we only ordered one plate with three dumplings.”

Waitress: “The order said three?”

Me: “Yes, three dumplings, not three plates.”

(The waitress takes the extra plates back and we continue with our meal. After a few minutes, the original server comes out, followed by what looks like a manager.)

Server: “You told me you wanted three dumplings!”

Me: “We meant one plate of three dumplings, not three plates!”

Server: “Well, when you say three, I will take that as three!”

Me: “Why would we want six whole plates of dumplings? Eighteen dumplings between two of us?”

Server: “Well, when you say three, I order three!”

(The server then stomped off with the manager following behind. We ate quickly and left as soon as we could.)

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I’m Not Tomatopathic

, , , , , | Right | November 8, 2019

(One day, I seat a couple – a man and a woman. At first, they are polite, friendly, and cheerful. They go through the menu and I take their order. The woman chooses a popular meal which contains tomatoes. Said meal has the word “tomato” in the name, the picture of it in the menu clearly shows that it contains tomatoes, and the menu description also clearly states that it contains tomatoes. Like always, I repeat their order back to them to ensure I have it right, and the couple agrees I have it right. However, when their food is brought over, the woman pushes the plate away.)

Customer: “Oh. I ordered [tomato dish] by mistake; I meant to order [other dish].”

([Other dish] sounds and looks nothing like [tomato dish], but the couple have been polite and friendly up to this point, and I figure brain farts happen to the best of us, so I offer to go and get her the meal she wants, but still charge her the cheaper price of [tomato dish]. The woman suddenly stops smiling and glares at me.)

Customer: “Well, what are you going to do about this mistake?”

Me: “Um… like I just said, I’ll go and get you the meal you wanted. I can get the chef to prioritise it—”

Customer: “This is unacceptable. I want my meal for free because you messed up.”

Me: “Madam, you admitted you ordered the wrong item. You got what you ordered. As I said, I am happy to go and get you the meal you wanted at no extra cost, even though it is more expensive, but I can’t give you a free meal when we did not make a mistake.”

Customer: “You should have known it was a mistake!”

Me: “I read you your order back and you agreed it was correct. How was I supposed to know you had ordered the wrong thing?”

Customer: “Because I don’t like tomatoes!”

Me: *pausing for a second, dumbfounded* “Madam, you are a complete stranger. It is impossible for me to know what foods you do or don’t like unless you tell me.”

Customer: “But that’s your job! You’re supposed to know!”

(The woman then demands her entire meal for free, including the drinks and sides. When I refuse, she demands to speak to a manager. I go and get the manager on duty and explain the situation to her before we get to the table.)

Manager: “Madam, as [My Name] explained, we cannot give you a refund because you ordered the wrong thing. We are more than happy to make you the meal you actually wanted at no extra cost, but we cannot give you a refund.”

(The woman starts shrieking and threatens to walk out without paying. Luckily, my manager possesses what many other managers do not: a spine.)

Manager: “Madam, you have two options. Either you accept the offer [My Name] has given you to get you the meal you wanted, continue eating, and pay for it at the end, or you pay for what you’ve ordered so far and leave. Either way, you will be paying the full price for your food. If you refuse, I will call the police.”

(The woman quieted down and mumbled that she’d like to have the meal she originally wanted. For the rest of her meal, she complained quietly to the man she was with about how appalled she was that we wouldn’t compensate her for OUR mistake. When it came time to pay, I was worried she would try and bring up the discount again, but she agreed to the full amount. However, she locked eyes with me as she put her PIN into the card machine, glared, and told me she was never coming here ever again. Unsurprisingly, she didn’t leave a tip. It wasn’t a complete loss, though, because true to her word, she did not come back.)

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That Same Old Yarn

, , , | Right | November 8, 2019

(A lady comes into the craft shop where I work with a knitting pattern for a baby blanket. The pattern is for an expensive yarn and she has asked me to find a different one. After some time, we find one she seems to like.)

Customer: “This one is nice; I like the colour.”

Me: “Excellent. This one is different from the original yarn so I’ll need to work out the amount you need.” *calculates yarn amount* “Right, so, you’ll need eight balls of this one, which I’ll need to order in for you; is that okay?”

Customer: “Yes, that’s fine.”

(The yarn is ordered and arrives, so we call the customer to let her know it’s ready. She comes to collect it and I show it to her to confirm it’s the right one. All goes well until we come to the paying bit.)

Me: “That’ll be £40, please.”

Customer: “How much is this per ball?”

Me: “It’s £5 per ball.”

(It’s a nice yarn so a little higher on the price scale but not terrible.)

Customer: “Oh, I don’t like this yarn; it’s not the one I wanted.”

Me: “It’s the one you picked out when you came in.”

Customer: “No, it’s not. It’s not the right one. I wanted one from over there.” *waves at the shelf this yarn comes from*

Me: *growling internally* “That’s the one we have here.”

Customer: “No, I wanted this one.” *picks up a much cheaper £2-a-ball yarn*

Me: “That’s not the one you chose; you picked out this one before.”

Customer: “Well, I wanted this one, but in the colour of the one you have there.”

Me: “I see. I don’t have that yarn in this colour, though.”

Customer: “Oh, well, I’ll have to think about it, then.”

(The customer walked out of the shop, leaving me with the specially-ordered bag of yarn and a need to hit something.)

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