They Pulled The Rabbit Out Of The Hat

, , , , , , | | Hopeless | May 20, 2019

When my now-husband and I got together, I had one house rabbit who was very much a daddy’s boy; that is, I was his daddy and nobody else! A couple of months into our relationship, we decided to go to the pet shop to look at and pet the other rabbits under the pretense of wanting to get him a playmate. The babies were all adorable of course, and then the staff member asked if we wanted to meet the adoptions.

The last one she brought out was a large doe who was still in isolation and not ready to be adopted. She had been brought in because she was “aggressive” and she had nicks and still-healing bites along her ears. When I picked her up and stroked her, she just melted into my arms.

We returned the day she was available for adoption and took her home.

We were able to guess from her behaviour some of what happened to her. She had serious food and attention issues, and would pester us constantly for attention, as well as my other rabbit once we got them living together. Most heartbreaking was the nightmares; when she slept she would squeak and twitch and jolt out of her sleep, clearly distressed.

About a year and a half ago, we lost the older rabbit, and when she fell into a depression we knew we had to get her a new playmate, no matter how we felt about it.

She’s been with us for approaching six years now, and while some of her issues remain — primarily with food; to this day she’s terrified of not getting enough — the difference warms my heart every time I remember it. She still loves attention but now it feels less like being attention starved and more like her simply being an affectionate rabbit. She and our newer rabbit absolutely adore each other. Best of all, now, when she sleeps, we can still tell when she’s dreaming, but now they’re clearly pleasant dreams; her eyes and ears twitch, and she does the gentle intermittent tooth grind that is the rabbit equivalent of purring. She wakes up slowly, sleepy and happy. She has gone from an animal constantly afraid of losing what she had to one who is simply… happy.

 

Data Protection Protects You From Callers Like Her

, , , , , | | Legal | May 16, 2019

(I am working in the collections department for an energy supplier when I get a call from a woman regarding a letter she says she received. She says she has a question about it. She gives me a reference number and I pull up the account.)

Me: “I’ve got the account up. May I ask your name?

(The customer gives me her name and it is the same as on the account. I then ask her to confirm address and DOB, both of which match what is on the account.)

Me: “Thank you for confirming those details. What was your query?”

Customer: “Yes, what is this letter all about?”

Me: “There is a balance on the account. It needs to be paid. You owe [amount].”

Customer: “No, I don’t.”

Me: “I’m not seeing any payments since [date].”

Customer: “No, you don’t understand. This isn’t my account.”

Me: “Your name is on the account and you confirmed the address.”

Customer: “No, no. This letter isn’t for me. This is my friend’s account. My name is [Different Name].”

Me: “I’m sorry, madam, I can no longer discuss the account with you without the customer’s permission. Is the customer there?”

Customer: “You just broke the data protection law. You disclosed my friend’s details.”

Me: “Actually, madam, you committed fraud.”

Customer: “No, I didn’t. I never said I was the customer. You broke the law; now you’re going to lose your job. I’m going to report you.”

Me: “Actually, madam, when I asked what your name was, you told me it was [Customer’s Name], when I asked what your address was, you said it was [Customer’s address], and when I asked you to confirm your date of birth, you told me it was [Customer’s DOB]. You pretended to be your friend, which is fraud.”

Customer: “No, I didn’t. If you heard that, that’s your fault. I’m going to report you!”

Me: “You are welcome to report this to the data commissioner. I’ll get you the details if you like. We are obligated to report this incident, as well, and will send the recording of this call to prove what was said.”

Customer: “How dare you say that to me?! Get me your manager!”

(I got my manager, who took over the call. My manager promised to listen to the call and arranged to call the woman back once she had done so. Later that day, my manager came and spoke to me. She listened to the call and confirmed that the customer definitely committed fraud – she clearly said her name, address, and DOB were the customer’s. My manager gave me an anti-fraud form to fill in so it could be passed on to the police. During the call, the woman gave me her full name, and she gave my manager several phone numbers when they arranged the callback, one of which was a work number. My manager also got the woman’s address because she wanted me to write her a formal apology for accusing her of committing fraud. All these details went on the form we sent to the police.)

Unfiltered Story #150978

, , , | | Unfiltered | May 15, 2019

We work with councils and don’t do work for the general public. I am answering the phone during an office day.  It is 4.30pm and most rangers finish at 5pm.
Me: [Company Name], [My name] speaking.  How can I help you?
Caller:  What time do you close?  I want to hire a boat.
Me: I think you have the wrong number, we’re a ranger service.
Caller:  What?  You don’t do boats?
Me: No, we work for various councils.  We are a ranger team.
Caller:  You’re not [other Company who we work with occansionally]? (They also close at 5pm)
Me:  No this is [Company Name].
Caller:  It says you work in partnership on the website.
Me:  All our work is partner working.   Would you like [Other Company]’s Centre number?
Caller:  Yeah, I guess.
I gave him the number, which I had to repeat several times before he hung up muttering to himself.  This is a all too frequent occurence but not the strangest call we’ve had.

Won’t Spoon-Feed You That Solution

, , , , , | Right | May 3, 2019

(I work as an IT Support person, answering phone calls and emails about IT problems. We work remotely so we are never physically at a customer’s site.)

Me: “Hello. How can I help you?”

Caller: “Hello! Our printer won’t stop printing! Please help! It’s going through a lot of pages!”

Me: “Okay, can you tell me which computer the printer is connected to? Has the print queue been cleared?”

Caller: “I’m not sure. I think it might be PC1, but we’ve stopped it for the moment.”

Me: “No worries. I’ll connect. You say you’ve stopped the printer; have you unplugged the printer?”

Caller: “No, we’ve put a spoon in it.”

Me: “Sorry, you’ve put a what in it?!”

Caller: “A spoon! We jammed it in the front. The paper isn’t moving now… Was that bad?”

Me: “Well… To be honest, it’s not great…”

Vape Escape

, , , , , , | Healthy | April 30, 2019

After getting mugged, which involved several kicks to the head, I came to in A&E a bit concussed but otherwise okay-ish.

I had been out for a few hours, and as a smoker, my nicotine levels were way down. I asked if I could use my vape as I’m allergic to the glue they use on most of the commercial patches. The answer was that an anti-allergenic patch would be provided.  I ask what specific brand it is, as I am severely allergic to some.

A tech turns up and tapes a patch to my arm, complaining that this brand is awful for staying on.

It is ninety seconds from patch to, “Oops, we stopped your heart as part of the massive response to what you told us not to do.”

I’m now allowed to vape in bed if I can keep it discreet, or I can go down to a vape spot if there’s a nurse or someone willing to go with me. Given that half the medical staff are smokers, I’m proving popular.

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