Unfiltered Story #94362

, , | Unfiltered | September 19, 2017

Quote:
(I was working in the collections department for an energy supplier when I got a call from a woman regarding a letter she said she received. She said she had a question about it. She gave me a reference number and I pulled up the account.)

Me: “I’ve got the account up. May I ask your name?

*The customer gives me her name and it is the same as on the account. I then ask her to confirm address and DOB, both of which match what is on the account.*

Me: “Thank you for confirming those details. What was your query?”

Woman: “Yes, what is this letter all about?”

Me: “There is a balance on the account. It needs to be paid. You owe [amount].”

Woman: “No, I don’t.”

Me: “I’m not seeing any payments since [date].”

Woman: “No, you don’t understand. This isn’t my account.”

Me: “Your name is on the account and you confirmed the address.”

Woman: “No, no. This letter isn’t for me. This is my friend’s account. My name is [different name].”

Me: “I’m sorry, madam, I can no longer discuss the account with you without the customer’s permission. Is the customer there?”

Woman: “You just broke the data protection law. You disclosed my friend’s details.”

Me: “Actually, madam, you committed fraud.”

Woman: “No I didn’t. I never said I was the customer. You broke the law, now you’re going to lose your job. I’m going to report you.”

Me: “Actually, madam, when I asked what your name was, you told me it was [customer’s name], when I asked what your address was, you said it was [customers address] and when I asked you to confirm your date of birth, you told me it was [customer’s DOB]. You pretended to be your friend, which is fraud.”

Woman: “No I didn’t. If you heard that, that’s your fault. I’m going to report you!”

Me: “You are welcome to report this to the data commissioner. I’ll get you the details if you like. We are obligated to report this incident as well, and will send the recording of this call to prove what was said.”

Woman: “How dare you say that to me! Get me your manager!”

*I get my manager, who takes over the call. My manager promises to listen to the call and arranged to call the woman back once she has done so. Later that day, my manager came and spoke to me. She listened to the call and confirmed that the customer definitely committed fraud – she clearly said her name, address and DOB was the customer’s. My manager gave me an anti-fraud form to fill in so it could be passed onto the police. During the call the woman gave me her full name and she gave my manager several phone numbers when they arranged the call back, one of which was a work number. My manager also got the woman’s address because the customer wanted me to write her a formal apology for accusing her of committing fraud. All these details went on the form we sent to the police.*

Mismanaged Your Time

, , , , , | Working | September 13, 2017

(One summer, I do an internship at a popular independent radio station. We have gotten an interview with the lead singer of a reasonably popular British rock band. However, the band’s manager is a bit of a pain to deal with, and has a tonne of demands in regards to content that he is always changing. The DJ tells me this is the norm in this business, but this guy is just obnoxious. Each time he calls, he acts like he is doing us the world’s biggest favour. Not long before the interview, he calls the umpteenth time.)

Band Manager: “Now, listen here. [Singer] has a VERY busy day today, and you cannot keep him on the line a minute longer than necessary. Got it?”

Me: “Oh, yes, there’s nothing to worry about. [DJ] should be done in under 15 minutes.”

Band Manager: “There are to be no personal question about him or the band; is that clear?! He isn’t here to answer silly questions”

Me: “Don’t worry; we have a bunch of questions about the new album coming out, and that’s all we’re concerned with.”

Band Manager: “Make sure you do.”

(With that, he just hangs up. The interview goes very well, and the singer seems pleased with the questions the DJ asks about the new album.)

DJ: “Thanks so much for joining us, [Singer]; I hear today’s a busy one for you.”

Singer: “Oh, not really. I’ve been just chilling and playing [Video Game] today. I’ll probably stroll down to [Bakery] in a bit. Easy day.” *chuckles*

(The DJ and I were both fighting hard not laugh at this point, since this guy basically revealed his manager was lying. We could imagine the embarrassed look on the manager’s face when he said that. That was the only time we had this band on our show; we think the manager was too embarrassed after that one.)

Time To Shed Away That Staff Room

, , , , , | Working | August 25, 2017

(In a small town I live in, I have a shed in my garden, which I use as a sort of studio for drawing and writing. I recently notice food and supplies going missing. I assume it’s just my memory or some pranks by friends, until one day, the door opens while I’m working in there.)

Woman: “You! Who are you? What are you doing in our staff room? Are you new?”

Me: “Uh…”

Woman: “Out! Out! It’s not a break time yet! I have a phone call to make and I need my coffee. I can’t concentrate with you in here!”

Me: *losing my temper* “Hey! This is my study! Get out!”

Woman: “This is our staff room! I’m calling the police.”

(It turned out the woman was the manager of a shop that backed onto my garden, and had been using my study as an office and staff room for some time now. The rest of her staff had tried to convince her it wasn’t hers, but she wouldn’t listen. Despite everything, she kept calling the police every time I was in there, and when I fitted a lock, too. Eventually I moved out.)

Hasn’t Got The Energy To Deal With This

, , , , , , , | Right | August 15, 2017

(I used to work for one of the major energy suppliers in the UK. Over the years I heard all kinds of excuses not to pay the bill, some genuine, some just plain crazy. One of my favourites occurs when I am on the evening shift. A customer calls up, furious that we keep sending him bills.)

Customer: “I’m not paying because I don’t believe in paying for energy.”

Me: “You used the energy; you have to pay for it, whether you believe in it or not. I understand if you cannot pay all in one go and am happy to set you up with a payment plan, if you’d like.”

Customer: “No! I haven’t used any energy. I’m not paying for what I haven’t used.”

Me: “That’s not what the meter readings are saying.”

Customer: “Then your meters are faulty. I’m not using anything.”

Me: “You seem to be calling us from your home phone. Is that right?”

Customer: “Yes.”

Me: “It’s also dark out. Do you have a light on?”

Customer: “Well, of course I am. How could I see without it?”

Me: “Your phone uses energy and so do your light bulbs. You just admitted to using energy.”

Customer: “NO! Phones are just phone lines – they don’t use electricity. Also light bulbs use solar energy. I am NOT using any of your electric.”

Me: “Oh, do you have solar panels?”

Customer: “No! You don’t even need them. All light bulbs run on solar power. They’re LIGHT bulbs. Light is powered by light. You know, from the sun. Sun LIGHT.”

Me: “I can also hear a television or radio on in the background.”

Customer: “Yes, but it’s SATELLITE. It runs off the SATELLITE, not electricity. God, you people are so f****** stupid.”

(I pause for a moment and decide this is just one of those battles that isn’t worth fighting. We have lots of customers waiting and this customer doesn’t seem willing to budge.)

Me: “Unfortunately, it appears as though your appliances are using electricity because your meter readings are going up. This bill must be paid. If you do not clear your balance or set up an arrangement, we will go to court for a warrant, which will allow us access to your property to fit a prepayment meter to ensure the energy is paid for. This will also incur further charges to your account. I can set you up on a payment plan today to prevent this.”

Customer: “Go f*** yourself, you stupid b****. Go ahead. Take me to court. I’m not using any energy. You’ll never get that warrant!”