That Attitude Was Entirely Unwarranted
I have a small home security setup. It’s nothing major — a doorbell camera at the front door, one camera pointed at the back door, a few motion sensors, and some water sensors in case of leaks. I don’t live in a fancy house or have a lot of expensive stuff, but my home insurance provider offered a significant discount if I used their monitoring equipment, so I figured why not? I’ve never been the biggest fan of home surveillance; I never really saw much need for it, until the fateful day when this story happened.
While I was out and about, my doorbell camera pinged to let me know somebody was at my front door. I didn’t think anything of it as it was around the time the post usually came. However, when I got home, two men were at my door. One was kneeling at my door about to take a power drill to the lock, while the other was standing beside him.
Me: “Excuse me! What the h*** do you think you’re doing?!”
The men turned, startled. The standing man stared me down. He was wearing overalls, and I could see a badge hanging down from a lanyard, but I couldn’t read anything on it from where I was standing.
Warrant Engineer: “I’m a warrant engineer with [Energy Company #1]. We have been granted a warrant due to non-payment of your bill.”
Me: “I’m not with [Energy Company #1]. I am with [Energy Company #2], and as far as I am aware, I am fully up to date.”
Warrant Engineer: *Shrugging* “Take it up with them. We supply this meter. If you’ve paid somebody else, that’s not our fault.”
Me: “I have also never received a bill from you. Ever. I’ve only ever had bills from [Energy Company #2]. Don’t you have to notify me of legal action?”
Warrant Engineer: *Rolling his eyes* “We sent it. Signed delivery. We know you got it.”
Me: “I never got it.”
The warrant engineer opened his mouth, presumably to dismiss me, but I cut him off.
Me: “Why are you drilling my locks?”
Warrant Engineer: “The warrant gives us the right to enter your property to access the meter. You weren’t answering the door, so we called a locksmith to drill your locks.”
The other man, presumably the locksmith, got up, looking uncertainly between the warrant engineer and me.
Me: “Again, I never received any notice of legal action. If I had, I would have called to find out what was going on.”
Warrant Engineer: “Are you going to let me in so I can install this meter?”
Me: “I told you, I have no outstanding bills with you!” *To the locksmith* “I do not give you permission to drill my locks. Put that drill anywhere near my property, and I’ll sue you.”
The locksmith paled and backed away.
Warrant Engineer: “If you don’t let me into the property, I will call the police and have them allow me inside. One way or another, I’ll be fitting that meter. If you don’t like it, you should have paid your bill.”
Me: “Fine, go ahead and call the police. I’m not letting you in my house. I don’t have an outstanding bill with you, I wasn’t notified that I had any bills with you, and I certainly wasn’t informed of any legal action against me.”
The warrant engineer waved dismissively at me, took out his phone, and called the police.
Nervous, I called a friend who used to work for an energy company — not the one I was dealing with, but some insider knowledge was better than none. I genuinely had no idea what to do. Would I really have to let these people in my house? Could they force me to have this meter?
When she picked up, I explained the situation to her.
Friend: “First things first, ask to see the warrant. You have a legal right to see the warrant before you agree to anything.”
I nodded.
Friend: “Also, when you moved in, we called up National Grid, do you remember? They told us it was [Energy Company #2], so unless you’ve switched suppliers since then, you shouldn’t have bills with [Energy Company #1]. Which means a mistake has been made. Don’t let them do anything without checking the warrant first. If it is your details on it, have them double-check the meter serial number. Meter mix-ups are rare, but they can happen.”
I hadn’t switched suppliers, so this was most certainly a mistake.
I waited for the warrant engineer to finish his call to the police.
Warrant Engineer: *Grinning smugly* “Police are on the way. That’ll be an additional charge to your account.”
Me: “Show me the warrant.”
Warrant Engineer: “It’s in my van.”
Me: “I have a legal right to see it. I want to see it. Now.”
The warrant engineer sighed heavily, glared at me, and then trudged over to his van.
I texted my friend to let her know what was happening. She texted back and told me to take down the locksmith’s details just in case, which I did. The locksmith was a little hesitant, but he handed me a business card with his company details on it.
I waited for the warrant engineer to come back. And waited. And waited. Still, he stayed in his van.
I was hesitant to go inside my house as I was afraid he’d try to break down the door or something, so I continued to wait outside. This was less than ideal as my frozen food was defrosting rapidly, but what other choice did I have?
Finally, a police car rolled up and an officer got out. The warrant engineer finally came out of his van and followed the police officer to my door, pointing at me.
Police Officer: “I’m told there is a warrant for access to your property due to an outstanding bill. I’m afraid you are going to have to allow him access.”
Me: “I haven’t been shown the warrant yet. I asked to see it, but he went and sat in his van and hasn’t shown it to me yet. I haven’t received a single bill from them or a single notice of legal action. I have been paying [Energy Company #2] for the last three years without fail.”
The police officer looked at the warrant engineer, who made an exaggerated effort to take out the warrant and hand it to me. I looked it over.
The first red flag: the name on the warrant wasn’t my name. It was a man’s name; I’m female.
The second red flag: it wasn’t even for my address! For example, the warrant was for 71 Example Road, but my address is 17 Example Lane.
Me: “You’re at the wrong address. This is for 71 Example Road. This is 17 Example Lane. Example Road is on the other side of town.”
Warrant Engineer: “This is where my sat nav told me to come.”
The police officer gestured for me to hand him the warrant, so I passed it to him. He looked it over. He turned to the very clear brass door number 17 near my door and the wheelie bins with the same 17 in bright white numbers at least three inches in height. These were all things the warrant engineer and the locksmith would have had to walk past to get to my door.
He turned to the warrant engineer and handed him back the warrant.
Police Officer: “You’re at the wrong address.”
I turned to the locksmith, who was still standing there.
Me: “You didn’t check the warrant before you started drilling my locks?!”
The locksmith sputtered and stammered.
Police Officer: “Did you check the warrant?”
Locksmith: “I… uh… He didn’t show me the warrant.”
This did not go down well. The locksmith got a dressing-down from the police officer, who reminded him that he was supposed to check the warrant before he did anything. For all he knew, the warrant officer was a burglar he was unwittingly helping. He shouldn’t just take their word for it; he needed to see the warrant, not only to make sure there actually was one, but also to make sure the details were right.
The police officer apologised for the trouble, which was more than the warrant engineer or locksmith did. They scurried back to their respective vans and drove off.
The friend I had called helped me lodge a complaint with [Energy Company #1]. My doorbell camera had caught the whole thing — audio and all. Less than a week after I sent the footage, I was contacted by [Energy Company #1]’s legal team, who offered me an apology and a sum of money as compensation for the ordeal (or as my friend put it, “please-don’t-sue-us money”). Not a huge, life-changing amount, but more than enough to replace all the shopping that had spoiled, and then some. I used what was left to book a nice short break to destress.
I didn’t have quite as much luck with the locksmith company. All I really wanted was an apology and to raise awareness so they didn’t do it again. The locksmith hadn’t been rude or anything, just a little hopeless. I figured maybe it was a training issue, or the guy was new or something, but the manager I spoke to just didn’t see what the big deal was. His employee hadn’t ACTUALLY drilled the lock, so what was the problem? The fact that the only reason he hadn’t was that I got home in the nick of time didn’t seem to make a difference to him, and the manager accused me of complaining for the sake of it. So, I reported them to trading standards.
I never heard back, so I have no idea if anything came of it, but the locksmith business did close down later that year. Whether it was related or not, it was probably for the best.
