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The Police’s Worst Enemy: A Letter Of Complaint!

, , | Right | September 10, 2021

We rent out homes to people. The police charge into one of the homes. I do not know the exact reason, but I do find out it is justified and tied to a crime. The tenant loses the home immediately, we get the keys back… Case closed, right? 

Then, we get an email from the neighbour.

Neighbour: “Last week, the police charged into the home of my neighbour. It was really noisy and quite the disturbance. Next time, please announce a charge so I can make sure I am not home that day. Also, think of the children in this complex. This was very traumatizing for them.”

I do not think this person knows how police charges work.

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Letting The Cat Out Of The Bag… And Into Your Apartment

, , , | Right | CREDIT: big_cereal | August 28, 2021

I work at an inbound call center for real estate-related stuff. It’s 2018, after hours at around 7:00 pm. Two of us are in the office on shift — the current shift supervisor and me — and the third operator, [Coworker], working their shift from home.

Anyways, I notice that [Coworker] has been on a call for over fifteen minutes. A fifteen-minute call is incredibly rare for our call center; usually, anything beyond a five-minute call is considered long for us. I’m wondering what the heck is going on, but of course, I can’t tell because [Coworker] is taking the call from their home and not in our office, so I can’t overhear it.

But then, [Coworker] calls [Supervisor] and explains to them that they’re dealing with a very difficult and delusional woman, and she wants to speak with a supervisor.

[Supervisor] takes over the call and is greeted by a very angry lady who’s just about at her limit.

Supervisor: “This is [Supervisor] from [Business]; how can I help you?”

Caller: “I live at [apartment address], and there’s a cat in here!”

Supervisor: “There’s a cat in your home?”

Caller: “Yes. I was out and now I’m back home and there’s a cat in my apartment. Who was in here?!”

Callers often think that our call center is the real estate or property management, but our call center is actually a middleman that takes messages for busy real estate companies and agents and passes them along.

Supervisor: “I’m sorry, but I’m not sure who would’ve been in your apartment. I’ll need to pass along a message to [Property Management Company], and they’ll need to give you a call back. May I please have your name and phone number?”

Caller: “I’m not giving you s***! I want to know who was in my apartment! Somebody broke in and left their cat in here!”

Supervisor: “Ma’am, if someone broke into your apartment, you should call 911.”

The caller makes some confused, angry noises.

Supervisor: “This is just the call center for [Property Management Company]. As I mentioned, I would have to send a message to them for them to give you a call back. Maybe they’d know who was in your apartment.”

Caller: “I just need to know who was in my apartment and whose d*** cat this is!”

Supervisor: “Are you missing anything? Does it look like your door was broken into?”

Caller: “No, nothing is missing. And nothing is wrong with my door!”

Supervisor: “Did you have any open windows while you were out?”

Caller: “Yes.”

Supervisor: “It’s entirely possible that the cat could’ve came in through your window.”

Caller: “No! That’s ridiculous! Somebody was in my apartment!!”

Supervisor: “Did the cat pass by your feet as you were walking through the door?”

Caller: “Somebody broke into my apartment, and I need to know who! If you aren’t going to help me, I’m filing a complaint against you and [Coworker]!”

Supervisor: “Call 911. If someone breaks into your home, you call the police, not a real estate company.”

[Supervisor] is trying not to laugh but it’s getting hard to contain it and the caller hears.

Caller: “Somebody broke into my apartment and you’re laughing?! Say goodbye to your job! I’m filing a complaint.” *Hangs up*

I’ve worked in that call center for four years to this date, and while there have been some pretty crazy calls while I’ve been working there, this one takes the cake. However, I still can’t imagine what those fifteen minutes of h*** must’ve been like for [Coworker] before [Supervisor] took over.

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They Should Retire From Dealing With People

, , , , | Right | August 18, 2021

I deal with a doctor who rents a clinic office in a professional building for doctors and other medical professionals. One of the terms of her lease is that she is locked in for a period of five years unless she dies, retires, or sells her practice to someone willing to assume her lease.

I get an email from this doctor.

Doctor: “Hello, I am retiring from my practice and wish to terminate my lease. Please send me the paperwork required to terminate the lease.”

I dutifully do up the paperwork for ending her lease and reply to her email.

Me: “Hello, [Doctor], please find attached the application to end the lease. If you could provide us with a copy of your notice to the College of Physicians retiring your practice, we will begin processing your application.”

Not ten minutes later, I get a phone call. It’s the doctor, and she’s irate.

Me: “Hello, [Doctor], what can I help you with?”

Doctor: “I can’t believe that you are trying to force me out of a job! You’ve asked me to retire! I don’t want to retire! How dare you imply that I’m not fit to do my job?!”

Me: “[Doctor], we asked for your retirement paperwork because you specifically informed us that you were looking to get out of your lease because you are retiring. Is that not true?”

Doctor: “Of course it’s not true! I don’t want to retire; I just want to get out of my lease!”

Me: “I’m sorry, [Doctor], but your lease clearly states that you are responsible for the full term of five years unless you die, retire, or assign your practice.”

Doctor: “I know that!”

Me: “So are you retiring, or are you staying with your practice?”

Doctor: “I’m not retiring! You’re an idiot!” *Click*

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Mom May Have Dementia But The Son Is Just Stupid

, , , , | Right | July 6, 2021

I work for a housing company. I have this approximate exchange via email.

Day 1:

Customer: “I need to cancel my mother’s rental agreement. She has dementia and was admitted.”

Me: “I am so sorry to hear that. Here is the cancellation form. If she can no longer sign herself, we need proof of that — for example, a power of attorney from the courthouse, or her registration at the facility with her moving notice made at city hall.”

Customer: “She can no longer sign herself. She has dementia. She has no idea what is going on.”

Me: “I understand. Please give us proof, like [same as listed above] or anything else that is a legal document.”

Day 2: 

Customer: “I don’t have that.”

Me: “I understand, but we are not allowed to cancel a rental contract without the signature of your mother or any other proof.”

Customer: “Why?”

Me: “It is to protect your mother. We don’t want to make any mistakes, and we want to handle this delicate case correctly. Plus, it’s the law.”

Day 3: 

Customer: “But my mother has dementia and I am her son!”

Me: “I understand, but we need proof. Any kind of proof.”

Customer: “Why are you making this so hard? This is an old lady we are talking about!”

Me: “And we want to do this right for your mother. But again, we need proof.”

Day 4: 

Customer: “My mother rented this place for decades! Is this how you treat your loyal customers? She always paid on time, never raised a fuss, never asked for repairs… You are a cruel and heartless lot!”

Me: “Again, I understand your concerns, but we need proof to avoid fraud. Please arrange the proof needed and fill in the attached form.”

It was at that point that I also sent a copy of this interaction to our Fraud Department. I get that you don’t want to fill in forms, but four days have passed and this could’ve been dealt with within one or two days. It wouldn’t be the first time someone tried to cancel the rent of someone else out of malicious intent.

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The Son’s Lack Of Responsibility Comes From The Mothers Lack Of Parenting

, , , , | Right | July 2, 2021

I work for a housing company. A client calls me.

Me: *Opening spiel* “How can I help you?”

Caller: “Yes, I am calling you about my son. He’s twenty-five years old.”

Me: “Okay? And what’s the question?”

Caller: “Oh, I have no question. I just want you guys to send him a letter that it’s time to move out.”

Me: “Excuse me?”

Caller: “He’s twenty-five years old! He’s old enough to get his own place! I’m tired of him hanging around here! I told him to move out over and over again, but he won’t listen to me. So, I want you guys to evict him.”

Me: “I’m looking at your contract and it seems you are the only one listed here.”

Caller: “Yes, that’s right.”

Me: “Well, I’m sorry to say it, but that means we have no legal connection to your son, only to you. We can’t evict him for you.”

Caller: “What?! But he’s twenty-five! I don’t want him living here anymore!”

Me: “I understand, but he’s your son. If you want him out of there, you can either convince him yourself or ask a judge to give him a restraining order, so he can’t enter your house anymore.”

Caller: “Whaaaaat?! You want me to sue my own son?!”

Me: “It’s the only legal way to get someone out of your home, ma’am. Your contract states you started living here over thirty years ago and the contract states that children may live in that house without separate permission from the housing company. The contract also states that you are responsible for your children, if they live there.”

Caller: “But his music is so UGH!” *Frustrated scream* “The neighbours are starting to complain.”

Me: “He is your son. I’m sorry, ma’am, but he’s your responsibility.”

Caller: “UGH! Thanks for nothing!” *Hangs up* 

Just FYI: if the neighbours are starting to complain to us, we can only punish the mother, because she is responsible. So, if nothing changes and the mother takes no action, it could result in her herself getting evicted (with her son). Let’s hope both mother and son grow up.

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