Someone Grassed Up The Wrong Tenant

, , , , | Working | June 13, 2018

(We rent through an agency, and a year ago our property manager moved on to a different agency. We have a new property manager who is very demanding, but not so great at listening. I receive a phone call from her. It’s worth noting that I live in an old terraced house, so I have no front yard, my fence is about three steps from my front door, and the entire area is paved.)

Me: “Hello.”

Property Manager: Hi, [My Name], it’s [Property Manager]. Look, I’ll be blunt, we’ve had several complaints about the state of your front yard and we need to sort it out ASAP.”

Me: “My front yard?”

Property Manager: “Yes.”

Me: “What about it?

Property Manager: “Grass not mowed and being at knee height is the main complaint; I want to remind you that a condition of your tenancy is garden intermittence.”

Me: “This is [My Name], from [my address]; I think you have the wrong tenant.”

Property Manager: “Excuse me? I thought it would be nice to give you a heads up before I put in an official letter, for you to do the right thing. I know who you are, and I know which house this is; I’ve driven past and I can see for myself that your yard is not maintained.”

Me: “[My address] is a terrace. I don’t have grass.”

Property Manager: “This is [My Name] from [my address], yes?”

Me: “Yes.”

Property Manager: “Then I have the right house.”

Me: “I think something has gotten very jumbled here. I don’t have a front yard or grass; I have a small paved area with no greenery at all.”

Property Manager: “I drove past the property yesterday.”

Me: “Right… Okay. I’m just saying, you might want to double-check. Thank you. Have a good day.”

(A week letter, I got an official warning about my grass in the mail. I ended up emailing a picture of the warning letter, held up in front of my “front yard,” and a summary of the phone call to the rentals manager. I received a lovely apology from the rentals manager, and a gift card.

This Call Has Gone Through The Change

| Beverly Hills, CA, USA | Right | May 14, 2016

Tenant: *via text* “My AC ISN’T WORKING! HELP ME, PLEASE!”

Me: “Let me contact the AC tech and see when he can come. It’s Friday at 4:30, so I’ll do my best.”

Tenant: *now calling* “You have to get him to come out today. This is unacceptable. I need him now. I’m going through menopause and am having hot flashes. I need AC. Can you tip him, give him some money?!”

Me: *silence*

Tenant: “Okay, that was probably TMI.”

The Lawnmower Ban

| Dallas, TX, USA | Right | September 3, 2015

(My office line rings, and I answer.)

Me: “Thank you for calling [Company]. This is [My Name]. How can I help you?”

Homeowner: *yelling* “YOU ARE GOING TO JAIL!”

Me: “I’m… I’m sorry?”

Homeowner: “YOU ARE GOING TO JAIL. THIS IS ILLEGAL!”

Me: “I’m sorry, sir, I am not sure what you are referring to.”

Homeowner: “YOU SENT ME A NOTICE ABOUT MOWING MY LAWN. I WAS OUT OF TOWN FOR SIX WEEKS. THAT’S NOT MY JOB. YOU CAN’T MAKE ME STAY HERE. IT’S ILLEGAL. I CAN TAKE A VACATION!”

Me: “I’m sorry to hear about this, sir. If you could provide me with your name and address, I can look into this for you.”

Homeowner: *gives name and address*

Me: “Thank you, sir. It appears you were sent a courtesy notice as your lawn went un-mowed for two months, and your governing documents state it must be done every two-to-three weeks.”

Homeowner: “IT’S NOT MY JOB! I WASN’T HERE! I AM ALLOWED TO LEAVE! YOU WANT IT DONE SO BADLY, YOU DO IT!”

Me: “Sir, we are not the ones who set the rules; that would be the Homeowner Association’s Board of Directors. We work for them. If fact, this rule was suggested by a member of the Board of Directors… [Homeowner], about a year ago. If you would like, I can send you the minutes of the meeting in which you recommended this rule when you were on the Board?”

Homeowner: *meekly* “I didn’t know I would go on vacation back then…”

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Building Up Abuse About The Building

| Chicago, IL, USA | Right | September 11, 2014

(I work as maintenance coordinator for a property management company. I get a call from a nearly 30-year-old tenant’s mother.)

Me: “Hello, This is [My Name]. How can I help—”

Mother: “You listen here. I am going to sue the living s*** out of you and you negligent company unless you fix the issues in my son’s apartment!”

Me: “I’ll do everything I can. What is the—”

Mother: “Well, YOU have already been doing ALL that YOU can. Maybe I need to talk to someone else, cause all you can do is f*** all!”

Me: “Ma’am, I’m more than happy to assist you in any way I can but I will stop this conversation if you continue to be abusive. What is the add—”

Mother: “I’M BEING ABUSIVE?! You take my money EVERY MONTH so my son can live in that s***-hole! Breathing in mold, dealing with rats and roaches! WHAT ABOUT THE GOD-D*** HOLE IN THE CEILING?! Don’t you think that’s abusive!?”

Me: “Ma’am, I have no knowledge of any unit having any of these problems but for me to help I need the address—”

Mother: “YOU HAVE NO F****** KNOWLEDGE?! LET ME TALK TO YOUR MANAGER!”

(At this point I lose my patience.)

Me: “Ma’am, did you sign the lease for your son or were you present for the signing of the lease?”

Mother: “No, I did not, but what the h*** does that have to do with anything?”

Me: “It MEANS I legally do not have to talk you. NO ONE here has to, and if you continue to be this abrasive on the phone, I will advise the property manager to evict your adult son from his unit. I DON’T WANT TO DO THAT! Now, PLEASE, if you want me to help I need the ADDRESS!”

Mother: “Fine, it’s [address].”

Me: “Ma’am, we don’t even manage that building. It’s managed by [Other Management Company].”

Mother: “Well, then, how do I get ahold of them?”

Me: “Let me Google that for you. ” *hangs up phone*

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Nine-Dumb-Dumb

| CA, USA | Right | November 28, 2013

(I am the after-hours emergency line representative for a property management company. We essentially handle things that are association responsibility and will cost the association money, not the homeowner.)

Homeowner: “I think someone is breaking into my house!”

Me: “Did you call the police?”

Homeowner: “No, why would I do that?”

Me: “Because we don’t offer security service. We only dispatch people out for things like plumbing emergencies, or broken sprinklers.”

Homeowner: “What do I do?”

Me: “Call 911.”

Homeowner: “Can you do it for me?”

Me: “Ma’am, 911 tracks the location of the caller. If you feel threatened, you need to call 911 right now.”

Homeowner: “God-d***-it, what the h*** do I pay monthly dues for?” *hangs up*

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