Tipped The Scales Of Kindness

, , | KY, USA | Hopeless | April 9, 2016

(My family and I are at a restaurant in Kentucky. The place seems a bit disorganized. This happens after my dad gets the bill.)

Waitress: “The total is [total].”

Dad: “Are you sure? That seems a bit low.”

(The waitress lists off items on the bill checking everyone’s order is listed.)

Dad: “Anyone’s missing?”

Sister: “Mine is; I got the grilled chicken sandwich and a drink.”

Waitress: *adding that in* “Okay the total is [total].”

(My dad paid the new total, then went down the menu and added up everything we got. He guesstimated that the waitress had still charged him about ten dollars too little so when we left he left a large tip to cover it so it wouldn’t come out of her pay.)

Skinny Jeans And A Fat Heart

, , | | Hopeless | April 8, 2016

(Last September, I had to buy all new jeans because I had recently lost 20 lbs and none of the old ones fit. My husband, being the awesome guy he is, went with me to a popular plus-size store to help me pick some out.)

Husband: “Here’s some 14s.” *hands me a pair of skinny jeans*

Me: “I’m not sure if I lost enough to fit into the 14 skinny yet.”

Husband: “Well, try them and if they don’t fit, we’ll try to find some more boot cuts instead.”

(I go find someone to unlock the fitting room for me and try on the skinny jeans. I come out to show my husband.)

Me: “I guess I was wrong. They fit perfectly.”

Store Employee: *still standing nearby, she turns and starts clapping* “Yay!”

(I couldn’t stop smiling after that. It made my day to have a complete stranger be so happy for my minor accomplishment. I’ve since lost more weight and can’t shop there anymore, but I’ll never forget how awesome their employees are.)

Chicken Noodle Soup For The Soul

, , , , | CA, USA | Hopeless | April 7, 2016

(I work at a popular sub sandwich restaurant that also serves soup, salads, and cookies. I’m going through the process of closing the restaurant, and just finished cleaning up the hot area of the line. A visibly pregnant woman spots me behind the counter and runs over.)

Woman: “Oh, my God, please tell me you’re not closed yet!”

Me: “Oh, well, I haven’t closed the register yet, so I suppose not. What can I get for you?”

Woman: “Are you sure? I don’t want to put you out, or get you in trouble! I just need a specific soup you guys have. Have you put your soups away, yet?”

Me: “It’s no problem at all, I promise! I have actually sold out of the pre-prepared, hot soup, but I have some I can heat up for you in the microwave, if you don’t mind waiting about ten minutes for it. What soup were you looking for?”

Woman: “Your chicken noodle. Your chicken noodle soup is my favorite, and my pregnancy cravings have me driving all over town to find some!”

(She tells me the different locations she’s tried, the driving distance adding up to about 60 miles just to find this soup. She looks absolutely desperate, and as though she’ll burst into tears if I tell her we don’t have it.)

Me: “I cannot express how happy it makes me to be the one to tell you we actually do have chicken noodle in stock. How much would you like?”

(She whoops and hops up and down in joy like a little kid. She requests five cups of the soup, almost the whole container, and immediately calls her husband while I prepare it for her. She gets off the phone and calls me back over.)

Woman: “Could I grab a sandwich while I’m here, too? My husband is at work in [City an hour away] and I’m going to surprise him with his favorite when he comes home. Gosh, I’m just so happy you have the soup!”

(We talk idly while I make it for her. She’s hilarious and contagiously excited about this soup. I make sure to include double the normal amount of meat, and she adds bacon and avocado, which is normally extra. She is so excited she barely notices how expensive the sandwich is getting. The microwave beeps, and she squeals in delight when I pack up all her soups in a small box so they won’t spill, and place the sandwich on top.)

Me: “Okay, the sandwich itself comes to [nearly $15]—”

Woman: *visibly winces and nods* “Okay, do you guys take credit?”

Me: “—and with the rest of your order, that makes it [total], but just give me a moment to process your discount before you pay.”

Woman: “Discount? What discount?”

Me: “Oh, I’m going to use my daily employee discount for you so your sandwich comes at half price. I wasn’t planning on using it today anyway, and you’ve just been my best customer ever. The sandwich comes to [cheaper than the base price of the sandwich without any extras], and your final total is [total].”

Woman: “Oh, my gosh, thank you so much! You’re a saint. Can I add some cookies, though? And some juice? What are your favorites?”

Me: “I really like our [very chocolate-y cookie] and [Apple Juice Brand], but we have some other options here in this case.”

Woman: “Oh, no, that’s okay. I’ll get three of those cookies and the juice, please!”

Me: “Your new total is [total].”

(We talk idly about the soup while she pays. She gathers the small box of her food and pushes the cookies and juice towards me.)

Woman: “Here, I got these for you, actually. It’s so nice to find good service, and you’ve been so, so sweet. Have a nice night!”

(I gushed thanks as she left. The cookies really were my absolute favorite in the world, and tasted amazing when I got home. She remains my favorite customer I’ve ever had.)

Aligned With Something Special

, , , | Kamloops, BC, Canada | Hopeless | April 6, 2016

(A customer needs a suspension part replaced under warranty. The repair requires a wheel alignment but we have all been told that warranty will not pay for that and so we have told a customer that they will be responsible for that cost. As this is a relatively new car, they are understandably upset. However, they agree and we do the repair. When doing the paperwork, I find an op code under the warranty that allows us to claim for the wheel alignment after all.)

Me: “We finished your repair and I found an op code we didn’t know about that allows us to claim your alignment, so there is no cost today.”

Customer: “Oh, you are so wonderful! You know, we were thinking that we would never bring our car back here or buy [Brand] car again but this will make my husband so much happier to know. How did you find out you could cover it?”

Me: “Oh, I just did some digging around our online codes list and found it buried in the list.”

Customer: “This means so much! We owe you something special. Do you like chocolates?”

Me: “Oh, that is sweet but it was no big deal. And I have a long list of weird food sensitivities so buying food for me is a nightmare. I was just happy to find this so we can stop charging people for alignments when we do warranty work.”

(A week later, both customers come in holding a white orchid in a pot.)

Customers: “We just wanted you to know that we are really grateful you found a way to cover the alignment and we wanted you to have something special, even if we couldn’t buy you chocolates.”

Me: “Thank you so much! That is such a perfect gift! I have always thought these were the prettiest, showiest flowers!”

(I still have that potted flower 1.5 years later and though I couldn’t keep alive a few other orchids I have bought since, it is still alive and well. I think it is the only gift I have ever received from a customer at that job and it is very special to me. Every time they come in, they ask if it is still alive and are thrilled to know that it is.)

Please Do Not Not Be Quiet In The Library

, , , , | | Hopeless | April 5, 2016

(We’ve recently moved to a new town and are visiting the library for the first time. My kids are acting excited and a bit noisy with their chatter.)

Me: “Kids, quiet down. Let’s go sit here and look at these books. Shhh!”

Librarian: “Please don’t shush your children. It’s quite all right for your kids to make noise in here. In fact, we encourage them to interact and enjoy the space and the books.” *to kids* “What sort of books do you like?” *wanders off to show the kids where the fun stuff is*

Me: “…”

(We love our library and our librarians are the best!)