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The Worst Kind Of Entitled Jerk

, , , , , | Legal Right | CREDIT: whipssolo | June 18, 2022

Content Warning: Fatal Car Accident

 

It’s around 11:00 pm on a Saturday night, and I’m sitting at home, just getting ready to go to bed. I’m an on-call tow truck operator, and I figure I’ll be going out early the next morning. Right as my head hits the pillow, my two-way radio chirps and a dispatcher speaks:

Dispatcher: “Hey, [My Name], are you still awake?”

Me: “Yeah, I’m up.”

Dispatcher: “Good. We’ve got a one-car accident in [Next Town Over.] The police department wants it expediated, so please hurry, but be safe.”

Me: “Ten-four. I’m out the door.”

After a roughly twenty-minute drive, I’m headed out of this small town looking for the accident. I see it: the coroner and forensics vans parked in the road amongst a dozen squad cars. A typical one-car accident has one officer sitting with it for paperwork reasons with the tow operator. I know things just got a lot darker than I was originally told.

What had happened was six kids between seventeen and twenty had been in an SUV while driving drunk and only the driver had a seatbelt on. The vehicle swerved off the road and the driver went to correct. However, he overcorrected, and long story short, the vehicle ended up rolling down the road in and out of the four-foot drainage ditch next to the road. All five passengers were ejected and died on the scene.

I set up my tow truck at a seventy-degree angle across this two-lane road and start to work with forensics and the coroner to remove the vehicle from the ditch as well as preserve as much evidence as possible. No sooner than I get the winch tight on my truck do I hear the frantic beeping of a car horn.

I turn around and DIRECTLY BEHIND ME is a woman in her forties who is now just holding the horn down, letting it blare nonstop as she’s yelling out of her window. I ignore her and turn around to go back to this delicate job I’m in the middle of, wondering how this woman got past the police roadblock that was roughly a third of a mile up the road at the nearest intersection to keep traffic out of the area.

As I’m slowly maneuvering this 8,000-pound vehicle from its roof onto its side, the honking stops. Maybe eight seconds later, I feel a hand grab my shoulder and attempt to spin me around. I’m 6’3” and 280 pounds, so there is absolutely no way this woman — around 5’4” and maybe 160 pounds — is achieving this goal. I let out a sigh as I stop winching on the vehicle and look at the sky, asking every god I can think of for the strength to not headbutt this woman.

I turn around.

Me: “Ma’am, the road is closed due to a fatal accid—”

Woman: *Cutting me off* “I don’t care what you have to say. Just get out of my way; I’m late!”

I’m extremely annoyed now, and I talk over the woman’s continued complaints.

Me: “LISTEN! Five people just f****** died here, and there is absolutely no way anyone is driving down this road for hours. I suggest turning around and driving back through the police roadblock you somehow got around now!

She opens with that line that we’ve all heard a thousand times.

Woman: “Excuse me! I live right there—” *points back behind her vehicle* “—and I have to use this road to get to where I am going. You will move your truck now or I’m calling the police!”

By this time, the forensics crew has heard all the yelling over the loudness of my truck idled up and one of the forensic officers comes over. Forensics crews do not dress like police, especially in the middle of the night on the weekends. They’re dressed in plain clothes but carrying a badge on them, and they’ll put on a hazmat-style suit if needed. None were needed on this scene — just gloves and such.

Woman: “Which one of you is the manager? This man won’t move his g**d*** truck and let me through. I’m calling the police!”

She is actually holding her phone to the side of her head and talking to what we will later find out is 911.

Forensic Officer: “Ma’am, I am the police, and I don’t kno—”

Woman: “I don’t want to hear any more g**d*** excuses! MOVE. THE. F******. TRUCK. NOW.”

She claps between each word. I respond in kind.

Me: “YOU. DUMB. B****! DO. YOUR. TWO. REMAINING. BRAIN. CELLS. CONSTANTLY. COMPETE. FOR. THIRD. PLACE?”

Forensics Officer: *Stifling a chuckle* “Ma’am, if you don’t get in your car and leave this crime scene now, you will be arrested.”

Just as the forensic officer finished saying this, a squad car came screaming down the road from the same direction the woman had come from and stopped behind her vehicle. The officer hopped out of his car, and the very first words he said were the woman’s Miranda Rights.

The woman screamed, kicked, and swore that everyone else should be arrested, and she even tried to spit on me (which caused her to catch a charge for tampering with evidence, as we were on an active crime scene). By the time it was all done, her other charges were obstruction, assault on an officer, misuse of 911, and interfering with an investigation. She took a deal that netted her eighteen weekends in the county jail.

However, I did tow her car, as well. On Monday morning, I met her husband and he couldn’t have been more embarrassed. He apologized over and over as he paid me and then inspected the vehicle and signed off that we didn’t damage it. The impound cost roughly $600.

Sometimes We Look At Men Who Are Married And We Ask… “How?”

, , , , , , , | Right | May 13, 2022

Working in a breakdown (roadside assistance) call centre, we would naturally have extremely busy periods in a day, but equally, there could be times when we wouldn’t get a call for ages. These times were useful for getting some admin work done — especially for the team leaders — but now and then there simply wouldn’t be anything to do.

In one of these rare periods, my coworkers and I are sitting about and chatting. The conversation has turned to discussing particularly memorable calls, whether for spectacular rudeness, unusual situations, or otherwise amusing conversations.

All our calls are recorded, and evidently, the team leaders keep a “hall of fame” directory in the system, and people begin requesting their favourites. The first they play is from one of our team to the recovery agent.

Teammate: “Hi, this is [Teammate] calling from [Breakdown Company]. I’m just checking in on the progress of the [car model] you’re recovering for us?”

Agent: “Ah, yes, in Harrow?”

Teammate #1: “Hello, yes, can you hear me?”

Agent: “Yes, Harrow.”

Teammate #1: “Harro, yes, can you hear me?”

This goes on for longer than you might expect.

Agent: “Mate, I’m NOT saying, ‘Hello’, I’m confirming the location of the recovery, which is in the TOWN, Harrow!”

Teammate #1: “Oh… right. Sorry!”

We stop the recording there and move on to the next one. It starts off as a pretty standard call; the driver sounds a little agitated but is polite to our teammate. Partway through taking some details, the caller suddenly explodes:

Caller: “WILL YOU STOP F****** TALKING TO ME WOMAN?!”

Teammate #2: *Who is a woman* “Erm…”

Caller: *Talking over a raised voice in the background* “Sorry [Teammate #2], I wasn’t talking to y— SHUT THE H*** UP! I’M TRYING TO TALK TO THE BREAKDOWN PEOPLE!”

There is a heated discussion between the caller and the woman in the car. Shortly, there is a sound of a car door being opened and then slammed shut.

Caller: “Sorry about that. The wife thinks it’s all my fault the car’s doing this. You know women, all a bunch of b****es, right?”

He makes a strangled noise, seemingly remembering he’s talking to both a woman and a complete stranger.

Caller: “…and men, we’re all b*****ds, too! Haha… Anyway…”

The rest of the call proceeds without incident. As it’s wrapping up:

Caller: “Okay, thanks, [Teammate #2], we’ll wait to hear from you! And sorry for calling all women b*****s! Bye!”

I MUST STICK TO MY SCRIPT

, , , , , | Working | April 23, 2022

My car has a puncture. I have breakdown cover, and I call them. I don’t know if I’m covered for punctures. I am hoping to ask this early on, which turns out to be a mistake.

Agent #1: “[Breakdown Service], what is the car registration, please?”

Me: “Hey, buddy, my name is [My Name], and the reg is [registration information]. I hope I’m covered for a puncture.”

Agent #1: “Is the car a [Make & Model]?”

Me: “Yeah, in red. Can I have your name?”

Agent #1: “What is the first line of your address?”

Me: “It’s [Address], and you were asked for your name, please, mate.”

Agent #1: “[Agent #1]. What is the first line of your address?”

I don’t like his attitude. If they don’t cover punctures, there’s no point going through security, right?

Me: “I’m wondering, am I covered for a puncture? Because—”

He interrupts me and starts talking over me. I ignore it and finish my sentence.

Me: “—if I’m not covered, then there’s no point going through the script.”

He’s stopped talking.

Me: “Hello, [Agent #1]?”

Agent #1: “I need your email address.”

Me: “And I asked you if your employer covers punctures, because—”

He interrupts me again, for about five seconds.

Me: “Are you all right, buddy? Could you let me speak?”

Agent #1: “No. We’re going to go through security and I’ll find out where your car is.”

Me: “Do you feel that I’m being less than civil? Surely, you can handle me asking if I’m covered for something.”

Cue another five-second interruption.

Agent #1: “I’m in charge of how we do this call. The way it works is you answer the questions I ask, and I’ll give you a time.”

Me: “Look, [Agent #1], don’t take this the wrong way, but have you a boss or somebody I can speak to?”

Agent #1: “Why?”

Me: “Look, mate, I don’t like how you’re speaking. I find you to be really confrontational, and you’re interrupting me and not listening. You can’t speak to customers that way.”

Agent #1: “No. You’ll have to speak to customer services in the morning. Today is Sunday; they’re closed.”

Me: “I find that difficult to accept. I put it to you, there’s somebody you could put me on to.”

Agent #1: “No, that’s how it works.”

Me: “All right, anyway. Punctures, am I covered?”

Agent #1: “And I asked for your email.”

Me: “Well, isn’t that a surprise. Do you get it that I feel I’m a defendant being cross-examined by a prosecutor here?”

Agent #1: “…”

I’m getting nowhere, but I offer him the courtesy of explaining why I’ll call back later.

Me: “I don’t think you’re going to be able to help me today. I find you to be really confrontational. You’re interrupting me, not listening, and—”

Agent #1: “I’m going to have to terminate this call.”

Me: “Wow.”

He hangs up.

I call back later.

Agent #2: “[Breakdown Service], [Agent #2] speaking. What can I do for you?”

Me: “Can you help with a puncture in [Town]? [My Name] speaking.”

Agent #2: “Hi, [My Name]. I don’t know. I’ll check. Can I get three out of four of your full name, full address, email, and car registration, please?”

Me: “Sure. [My Name], [Address], and the car reg is [registration information].”

Agent #2: “Is it [Make & Model]?”

Me: “Yes.”

Agent #2: “Where is the vehicle?”

Me: “The postcode is [postcode].”

Agent #2: “[Postcode]. Okay. The team will be with you at approximately 1930. He will phone you on the number you are calling from. Have you anything else?”

Me: “No, you’re most helpful. Goodnight, [Agent #2].”

I called customer services, but the system said complaints were only accepted in writing. I did that. I asked them to sit down with [Agent #1] and play both calls to him, as a good and a bad example. Yes, [Agent #2] was civil, but what stood out was that he was concise and clear above all else.

Customers are allowed to go off-script, and you can’t treat the call like an interrogation. I will be pleasantly surprised if they reply.

And Now We All Get To Be Confused, Too!

, , , | Right | CREDIT: tracemcree | January 13, 2022

I work the overnight shift for Emergency Roadside Assistance (ERS). Most of the far and few between calls I have seem almost like a fever dream, as only the most random people call at 3:00 am for service.

At 3:30 one morning, I get a beep in my headset signaling a new call.

I give my introduction and the guy is talking to someone in the background. Aside from someone speaking over me, this has to be my next pet peeve. If you call somewhere, pay attention to the call. Don’t have three conversations at once while on call.

Me: “Hello? Hello? Can you hear me?”

My hand is hovering on the “end call” button as I’ve been waiting for close to two minutes for a response.

The man comes on the line, sounding frustrated and tired.

Customer: “I have to have my car towed home.”

Me: “Okay, I can help. To place the call, I need your membership number first, please.”

The man sounds confused for a moment but gives me the number.

I locate his account. He already has a call for a tow and the driver is on scene. I stare at my monitor for a few seconds, preparing myself for some idiotic situation.

Me: “You already have a call in and a driver on scene. Is there something wrong?”

Customer: “No.”

I mute the mic and sigh, steeling myself for more stupidity.

Me: “Um, okay, so what’s the issue?”

I hear shuffling and a different voice comes on the phone.

Driver: “Hello? This is the driver.”

Now I’m really confused as to why he passed the phone, but okay.

Me: “Hi, this is [My Name] with ERS. Is there something wrong? I’m not quite sure how to help the member.”

The driver sounds just as confused.

Driver: “Frankly, miss, I have no clue why he called you, I told him everything was fine. I’ll pass the phone over if that’s okay with you.”

Me: “Yeah, no worries.”

The member comes back on the line.

Me: “All right, sir, how can I help you?”

I try once more, praying that he finally tells me.

Customer: “The driver is here.”

Me: “Okay, was there anything else I could do to help you?”

The guy sighs heavily and starts speaking loudly.

Customer: “How can I help you?! You’re not making any sense, ma’am. The driver is here.”

At this point, I just mute the mic to laugh because he stunned me into silence for a couple of moments at how random it was. I stare at the screen in disbelief.

Me: “Okay, so everything is fine?”

Customer: “Ugh, yes! D***, customer service in this company is trash.”

And he hung up.

I was still trying to understand what the h*** he had called about. But asking how he could help me threw me for a loop.

It may have been that the automated system contacted him and he was confused as to why. This scenario actually makes a lot more sense than someone calling and not knowing their request. It was confusing for all involved!

Time To Start Tow Shopping, Too

, , , | Right | CREDIT: HogwartsAlumni25 | October 8, 2021

I work as a dispatcher for roadside assistance company. One of our rules is that we don’t tow vehicles from one repair shop to another repair shop unless the shop it’s at can’t fix it or can’t get to it any time soon. A lot of people don’t like what the shop is charging, so they want to go someplace else, but that’s price shopping and not covered.

We had a call where the member was at a dealership wanting to go to a different repair shop. The garage called the member to find out why it was going shop to shop, but they didn’t answer. Then, the garage called the dealership and the dealer told them that the member didn’t like the price they were charging. So, the garage called us and told us, and we called the member to advise them that it wasn’t covered.

It turned out the member’s wife was the one that placed the call and she was upset.

Member’s Wife: “I can’t believe you went behind my back and called the dealership! You ruined it! I was not price shopping. I don’t want them to use new parts; I want them to use used parts!”

Dealers don’t use used parts, so she claimed that just meant they COULDN’T fix it. No. They CAN fix it, you just don’t like the cost they’re charging you and want something cheaper, but because they can’t do cheaper you want to go somewhere else. That’s price shopping.

Me: “We can tow your car home for you, but we won’t be towing it again after that, and we will not take it to another repair shop.”

Member’s Wife: “That’s it! I’m cancelling our membership!”