Not Even Effing Phonetic
(I am answering the phone at the front desk of the hotel where I work.)
Me: “Thank you for calling [Hotel]. This is [My Name]. How can I help you today?”
Caller: “I need to make a reservation.”
Me: “Great, I can definitely help you with that! What day will you be arriving?”
Caller: *scoffs* “Oookaay; guess I am a f****** idiot, then!
Me: *quite taken aback* “I am sorry, sir?”
Caller: “I said, ‘I guess I am a f****** idiot!’”
Me: *confused and not really sure how to respond* “Um… Sir, I’m sorry, but why do you think that?”
Caller: “You just called me a f****** idiot!”
Me: *shocked* “No, sir! I can assure you I said nothing remotely close to that statement!”
Caller: *sounding genuinely surprised* “Oh, you didn’t?”
Me: “No, sir, I did not! I just asked when you would be arriving! I apologize if that sounded like I said something else, but I can promise you I would never speak to a guest like that!”
Caller: *completely nonplussed and cheerful as if nothing happened* “Okay, then, I need a room with a king-sized bed for the 12th.”
(The rest of the phone call was normal, but I still have no idea why this guy thought would just nonchalantly insult customers!)