They Thought They Smelled A Fresh Rat

, , , | Right | March 9, 2020

(A customer puts a bottle of waterless spray shampoo for small pets on my counter. It has a picture of a rat, a guinea pig, and a lop-eared rabbit on it.)

Customer: “I thought this was for dogs, but it’s not. So, I guess I don’t want to buy it today.”

(I have no idea where she got that idea in the first place.)

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Does Corporate Know What The Word “Stealing” Means?

, , | Right | March 2, 2020

(I’m shopping in a well-known chain thrift store. Because everything is donated, their prices are super low. I’m near checkout when I hear a commotion from the employees.)

Employee #1: “She walked out with some stuff again!”

Employee #2: “What did she have this time?”

Employee #1: “A big mirror and a few other things. She’s out at her car now!”

(I look out the window. An older woman is loading a cart with tons of stuff into her SUV. She’s nicely dressed and the vehicle is a new model, showing she has the money. I’m called over to the register by the first employee. He asks how my day is.)

Me: “Well, apparently, not as exciting as yours.”

Employee #1: “Oh, she comes in every few weeks and does this. We’ve tried calling the police, but corporate gets mad at us. We’re told not to do anything yet. It’s really frustrating.”

Me: “And you know if you try to kick her out or confront her, she’ll throw a fit and say she’s not stealing.”

Employee #1: “Yep! Your total is [amount].”

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Unfiltered Story #186942

, , | Unfiltered | February 20, 2020

I was working the cash register at my family’s thrift store that my mother manages when this happened. It should be noted I’ve never met this customer.

Me: ok your total is $40

Lady: oh (my mom’s name) said I could have this for $15

Me: really? I think she would have told me.

Lady: oh yes, me and her are close personal friends. In fact she told me that price just last night while we were hanging out.

Me: funny that my mom had never mentioned you

The lady then immediately left the store

Unfiltered Story #183990

, , , | Unfiltered | January 27, 2020

(This happened at a second-hand shop that I used to visit often. I found a cute yellow top with purple flowers and, liking the look of it, decided to try it on. While I was in the changing room, this happened.)

Voice outside the changing room: Where’s that top?
Employee: What top, ma’am?
Customer: That yellow top with purple flowers. I was going to buy it, but I didn’t have any money, so I put it down and went to the ATM. Now it’s gone!
Employee: Did you ask an employee to hold on to it for you, ma’am?
Customer: No, but I shouldn’t have to! I was going to buy it!
Employee: I’m sorry, ma’am. If you put it back on the rack, there’s no way another customer would know that you intended to buy it.
Customer: Oh, man. I really liked it, too. I don’t suppose you have another one like it?
Employee: I’m afraid not.
Customer: This sucks! *goes away*

(I’m embarrassed to admit that I hid in the changing room until she left.)

Unable To Put Themselves In Somebody Else’s Paid-For Shoes

, , , | Right | January 23, 2020

(The phone rings and I answer it.)

Customer: “Hello, I bought a few things from your store and thought the total was wrong. When I got home, I checked, and I found that I was charged for a pair of shoes that I never purchased.”

Me: “Um, well, that’s unfortunate. I guess if you come right back, we can–“

Customer: “No, no. I’m already home. I’m not coming back tonight. I just need you to take a note so your manager can refund me when I’m able to come back in a couple of days.”

Me: “I’m afraid that’s not going to happen.”

Customer: “What do you mean?! I have my receipt!”

Me: “Which proves you paid for the shoes. It doesn’t prove that you never got a pair of shoes to begin with. If you come back tonight, before we close, my manager may be able to help you.”

Customer: “No, no, no! I’m already in [Nearby Town, fairly close]. I’m not coming back in tonight. It’s just not going to happen. I just need you to tell your manager that they have to refund me for the shoes I paid for but never got. I’ll come back in two weeks, when I pass through your town again, and get my cash back then.”

(I am a basic employee. My managers are awesome, but there’s no way on earth that I’m going to give a manager an order, much less expect it to be obeyed.)

Me: “Ma’am, we don’t give refunds in cash, ever. Our store plainly states that we don’t give refunds.”

Customer: “But I was charged for something I never purchased!”

Me: “And you’re refusing to come back immediately to fix it. Obviously, the refund isn’t that important to you if you’re not coming back for two weeks. I’ll tell you what; I’ll leave a note for my manager, and you can ask her if she’s willing, but I can’t make any guarantees.”

Customer: “No worries! I’ll bring my receipt as proof! They’ll have to give me the money back if I show them my receipt.”

(I take the customer’s name, reiterate that it’s highly unlikely that she’ll get a refund, and hang up. I tell my manager and she gives me a dubious look.)

Manager: “Yeah, I’m going to thank her for the donation and send her on her way. I’m not giving her money two weeks after the fact when she left the property and can’t prove that she never got the shoes.”

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