Sorry But I’m Write About This

, , , | Right | February 26, 2021

I’m working at a thrift store when a call comes in.

Caller: “Do you happen to have bed frames?”

Me: “Unfortunately, no. We had to stop taking them in after a bedbug scare.”

My skin still itches from this nightmarish memory.

Caller: “Do you know any other thrift stores that do?”

Me: “I’ve heard that [Other Thrift Store] does. You could try them. I have their phone number here.”

Caller: “Oh, no, I have mobility issues. It would be easier if you would just transfer me.”

Me: “Ah, no, ma’am. I can’t transfer you.”

Caller: “Why not?!”

Me: “They aren’t affiliated with us. They are an entirely different chain, and they exist two miles down the road from us.”

Caller: “Then you’re just going to have to text me their number.”

Me: “I’m on a landline, ma’am. I can’t make texts.”

Caller: “Fine, fine. I will hold while you go get your personal phone and text me the phone number.”

Oh, heck no! I’m not letting a strange woman get a hold of my personal cell phone number! I’ve seen enough creepy stories on websites to know better than that!

Me: “Ma’am, I have a flip phone. You’re just going to have to pick up a pencil and write it.”

Caller: *Angry* “Do you not understand that I have mobility issues?! Writing is physically painful for me!”

I am annoyed but trying to be sympathetic.

Me: “I do understand, ma’am. Now, do you not understand that writing down the number is your only option unless you look it up on your own phone?”

She huffed and she puffed, but finally, after a lot of clattering and scrabbling, she begrudgingly wrote down the number I gave her. I went slowly and made double sure that she had the number correct before wishing her a good evening.

The last thing I heard before she hung up was, “Customer service is really lacking.”

Unfortunately, even if she was telling the truth about her mobility, she really didn’t have much in the way of options.

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Sofa, So Bad, Part 2

, , , | Right | November 16, 2020

Customer: “Hi. I was interested in a couch, but I can’t take it home right away. Can I pick it up later today?”

Coworker: “Sure. Just bring us the price tag off of it, and we’ll ring you up. Then we can put a sold sign on it so that nobody else tries to buy it out from under you.”

Customer: “Oh, so I have to pay for it first, and then I can put a sold sign on it?”

Me: “…”

Coworker: “Uh, yes.”

Sofa, So Bad

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Leaving A Paper-Fail, Part 2

, , , , | Right | October 17, 2020

I work in a secondhand store. A customer comes to my till to cash out with two packages of lined paper.

Customer: “I think I should get a discount on this paper since it’s past its expiration date.”

I’m very confused, since I have never seen an expiration date on paper before, and I start looking for a date on the paper. After a couple of seconds, I realize what she’s talking about.

Me: “Ma’am, that’s not the expiration date of the paper; it’s the expiration date of the coupon. Paper doesn’t have an expiration date.”

Customer: “Well, I can’t use the coupon that comes with it so I should get a discount.”

Me: “I’m sorry, ma’am, but it’s already at its lowest possible price.”

It’s $0.99.

Customer: “Fine, but I don’t think that’s fair!”

Leaving A Paper-Fail

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Big Shoes, Big Heart

, , , , , | Working | October 15, 2020

Our thrift store gets a new person to handle the shoes and purses department. She seems to be settling in well and she proves to be a good worker. It’s fairly common for people in one department to price things for someone in another. One day, several months in, the new person gives a half-yell in frustration.

New Coworker: “Oh, this is bulls***!”

Me: “What’s up, [New Coworker]?”

New Coworker: “Oh, [Coworker] asked me to keep an eye out for high heels for him. Do you have any idea how much that sucks?”

[Coworker] likes to crossdress and do shows.

Me: *Cautiously and a little worried* “Sucks?”

New Coworker: “Yeah, he needs a size ten. The biggest heel size I’ve ever found is a nine, and even that’s turning out to be really rare. I just can’t find any in his size! I found plenty of cute purses for him but no heels!”

Me: *Relieved* “Oh, well, don’t stress about it too much. He probably figured it would be nearly impossible to find them in his size. They probably have to be specially ordered in the store, so it’s not likely they’d be donated often. Just keeping an eye out is a big help.”

A few days later, I saw [New Coworker] with a small tub of priced purses showing them off to [Coworker]. He was overjoyed to go through them and make his choices for his next show.

I think management picked a good one for the team.

This story is part of our Feel Good roundup for October 2020!

Read the next Feel Good roundup story!

Read the Feel Good roundup for October 2020!

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Totally Useless Humor

, , | Right | September 11, 2020

I work in a secondhand/thrift store. I’m approached by a teenage girl.

Teenager: “You work here? Come with me.” 

I don’t even get the chance to say a word before she walks past me and leads me to the furniture aisle, where her mother is waiting with a lamp in her hand.

Me: “You had a question, ma’am?”

Mother: “Yes. I want to buy this lamp along with this side table over here, but the lamp is a bit wobbly, see?”

She shakes the lamp hood which wobbles a teeny bit.

Mother: “I want a discount! Can I pay [price] for the set?”

Me: “Well, as it is a store with used and secondhand products, there can be slight imperfections. And since we already are giving you the lowest price possible, I think, we usually don’t do a lot of discounting. But I’m not the one doing the pricing on these things. You can ask my more qualified coworkers by the counter—”

The mother cuts me off and talks to her daughter.

Mother: “Honey, you dragged the wrong one here!”

Teenager: “So you are completely useless!”

They both smile as if it’s a joke. I don’t think calling someone ”useless” is a joke.

Me: “Or I could walk to the back storage and ask my supervisor. Just a second.”

I walk to the back, which is closer for me to walk to than the front counter, anyway, and go to my supervisor. I am glad I don’t have to deal with them anymore.

Me: “[Supervisor], can you go help these ladies there with a question about a lamp and a table?”

She goes out to help them while I resume my usual work in the storage. My supervisor comes back and seems pleased. 

Me: “Did you give them the discount?”

Supervisor: “Oh, yes! They were so polite about it, I thought, ‘Why not?’” 

Me: “Well, at least I’m glad they treated you politely. When I couldn’t provide them the answer they wanted, the girl called me ‘useless.’”

Supervisor: *Eyes narrowing* “They did? Oh, my… Now I regret that discount.”

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