She Carried The Change Too Far

, , , , , | Right | August 5, 2020

A fifteen-ish-year-old girl comes to the counter with a box of candy.

Me: “All right, that’s going to be $3.75.”

Girl: “All right.” 

She hands me a five-dollar bill, and I give her $1.25 for her change. She gives me a weird look and then walks away to her friend. They talk for a while, and then the girl comes back to the counter.

Girl: “Shouldn’t I have gotten $2.25 back?”

Me: “You got [candy], right?”

Girl: “Yeah.”

Me: “And you gave me a five, right?”

Me: “Yeah, the candy was $3.75, so I gave you the right amount of change.”

Girl: “No, you didn’t. It should have been $2.25.”

Me: “Ma’am, even the register says it is $1.25.”

Girl: “But why?”

Me: “The candy was $3.75, the quarter makes $4, and the dollar makes $5.”

Girl: “Oh.”

She walks away, acting like I’m still wrong and she doesn’t want to deal with it anymore.

Coworker: “Did that just happen?”

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Unfiltered Story #201669

, , , | Unfiltered | July 31, 2020

Our office moved four months prior to this call. We’re only about a mile away from the old location. The old location is not occupied so we have a stack of printed maps (including very easy directions to our new location), we have displayed a page on the door with all our contact information and even have a QR code hung up that links to a map of our new location on it.

Me: Good morning, (business name)!

Caller: Hi, I’m at your office but you aren’t here.

Me: Are you at our old location? We moved about four months ago.

C: Yes, how do I get to your new office.

M: Did you notice the stack of maps hung up in a container on the window there?

C: Yes, I have it in my hands.

M: OK great! That has a map AND directions to the new place, feel free to follow that right over to us, we’re not very far away!

C: Just give me the directions.

M: OK … (gives directions almost verbatim from the map in his hands)

C: OK, got it I think … what’s the address?

M: (gives new address) You know, that’s also on that map and directions you have in your hand there. You can also scan the QR code on the window there that will take you to our website.

C: (repeats address I just gave) I’ll just put it in my GPS.

By some miracle, he showed up at the office about five minutes later, telling us we weren’t very hard to find.

That Went From Pop-Tarts To “You’re Getting Fired!” Very Quickly!

, , , , | Right | July 17, 2020

I am working late at night at a grocery store. It’s about ninety minutes before close and there are two cashiers — a coworker and me — and two baggers, but one is doing closing duties, so I don’t have anyone helping me at the moment. For some reason, it’s crazy busy and both [Coworker] and I have six to seven people in our lines waiting to check out. The manager is nowhere to be found.

I scan a customer’s item and he says it’s the wrong price. I go check and the customer is correct. As I am walking back to my register, another customer stops me.

Customer: “These pop-tarts I bought earlier rang up wrong; I need a refund.”

I glance at the receipt and the sign.

Me: “Okay, sir, I can help you with that in a minute, if you can just get in line.”

This customer starts screaming at me saying I am disrespecting him and that I am being rude. He also claims he is a regular — I’ve never seen him in my life — and that he can’t believe I would talk to him like that.

I try to get a word in while I continue to check out the customer in my line.

Customer: “I am going to speak to your manager right now!

Again, I have no idea where the manager is at the time.

Me: “Okay, sir.”

Before I can say another word, this customer stomps off and starts yelling at my coworker and the bagger who have no idea what is going on. Finally, out of nowhere, the manager finally shows up and the customer demands the corporate number, all while screaming at the manager about how rude I am and claiming that I purposely charged him wrong.

Finally, the manager gives him the info and the crazy customer leaves, but not before yelling at me that he WILL get me fired.

A few days later, I got called into the store director’s office and he asked me what had happened with this customer, as he had called the regional director and told him I was rude and that I was too busy to help him. 

I explained and ask him point-blank what he would have liked me to do in that situation. I wasn’t rude, the manager was nowhere to be found, I didn’t have a chance to call the manager because he was screaming and yelling so loud, I had a line and had to help them since they were there first, I couldn’t just pull money out of my drawer and give it to him, and customer service was closed.

The store director just looked at me and told me to go back to work.

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Unfiltered Story #200614

, , | Unfiltered | July 11, 2020

(I work late shifts on weekends at my local grocer. A lady walks in looking for milk.)
Customer: Hi, can I ask you a question?
Me: Of course!
Customer: I see you guys are out of the half-gallon 2% milks of your guy’s name brand, can you check to see if you have any in the back?
(I go back and check. There aren’t any of the brand she wants, but there are some of the more expensive brand.)
Me: I’m sorry, ma’am, we are out of the brand you like. We do have the other brand. Would you like that, or do you want a rain check?
Customer: No, I want that brand, and I live far away, so I need them now…
Me: Ok, I’ll see what I can do.
Customer: Oh, also, I need 6 of the half gallons.
Me: Oh! Well, since we are out of the half gallons, you could get three of the one gallon containers. It would be the same amount of milk.
Customer: No, I need the half gallons, I dont want it to spoil.
Me: Ok, well, we are out of the half gallons. The best we can do at this point is give you a rain check.
Customer: No, I need it now. Can’t you just give me the other brand for the price of the brand I want?
Me: No, ma’am, because the brand you want is cheaper. The company would lose money.
Customer: But I’m a customer, I should be able to do this.
Me: I’m sorry ma’am, there isn’t much I can do. Let me go talk to my manager, see what he says.
(I get a manager to back me on this, who says the same thing.)
Customer: I would get the gallon size, but I only live with my husband and I don’t want it to spoil.
Manager: I’m sorry ma’am, there isn’t anything we can do to get you the half gallons. We could only get you the three gallons.
Customer: No, that’s quite alright. You will hear about this, though!
(The customer storms off and leaves)

Unfiltered Story #199885

, , , , | Unfiltered | July 4, 2020

*I speak perfect english…typical, mid-western, American accent…this is important to the story*

Me: Thank you for calling ******, my name is ******, how can I….

Customer: Get me someone who can speak English.

Me: Excuse me? Sir, I’m speaking English.

Customer: Whatever, give me an American.

Me: Sir, it sounds like you’ve had a rough time today, give me your phone number and I’ll make this as easy as possible for you.

Customer: *yelling into the phone now* Give me an American who speaks English!!

Me: Sir, I am American and I’m speaking English..

Customer: Sure, sure you are, now, GET ME TO SOMEONE WHO SPEAKS ENGLISH!

Me: Right away sir, one moment, I’ll get my supervisor for you.

*I really would have liked to have found out what happened to that guy…*