I’m a concierge. A man angrily comes over to me accompanied by a woman.
Guest: “The credenza is too far away from the foot of the bed!”
A credenza is a small table, common in hotel rooms. He isn’t angry, like normal ”I’m pissed!’ angry; he is TOP-OF-THE- LUNGS-SCREAMING-PISSED angry.
In customer service, you don’t react to upset guests; you just ask what you can do for the guest.
Me: “What exactly is the problem? I would love to help you.”
Guest: “You can get me two more tables, or you can f*** her.” *Points to his lady friend*
Me: “Not into girls, sir, but I can get you more tables. But what exactly is the problem?”
Guest: *Surprisingly calmly* “I like to rest my a** on a table in between f***s.”
Me: “Sir, I can get housekeeping to bring you two more tables, or you can just turn your table longways. It’s four feet long. You can rest your a** up there.”
Guest: “Good idea!” *Runs off*
I saw him at checkout the next day. No weirdness. We chatted about all kinds of things, and he gave me an $80 tip.