Unfiltered Story #214266

, , | Unfiltered | November 7, 2020

(I am the dumb customer in this story. I had just gotten out of the ER after spraining my ankle quite badly the night before. I’d like to blame pain killers for what followed, but I hadn’t taken any yet. We’d been in the hospital for hours so my boyfriend asked if we wanted to stop at a popular fast food restaurant near our apartment to get a bite to eat.)

Drive Thru Lady: Hi Welcome to *fast food restaurant*. What would you like to order?

Bf: Hi, I’d like a quarter pounder with cheese meal with a medium coke to drink.

Drive Thru Lady: Is that everything?

Bf: *Looks at me*

Me: Hi, yeah, I’d like a double double with only onions and cheese.

Bf: *Ever lovingly dissolves into laughter*

Drive Thru Lady: What?

Me: Why, what’d I’d say?

Bf: *through his laughing* She wants a McDouble meal, only cheese and onions on the burger with an iced coffee. *He drives ahead and looks at me*. Oh my, baby, a double double with cheese and onions?

Me: Shh, I’m in pain.

(Note: To any non-Canadian’s out there who may not know, a double double is a hot coffee with two creams and two sugars, which is my usual coffee order. Yeah, I basically asked for a coffee with cheese and onions in it.)

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Unfiltered Story #214264

, , | Unfiltered | November 7, 2020

(I work from home for an answering service that answers for doctor’s offices and hospital’s out of the U.S. on the weekends and after hours. The message taking program we use requires we take the information in a specific order. I love my job but occasionally we do get callers that make me want to smack my head against my desk. This is one of those callers.)

Caller: Hi, I’d like to leave a message to confirm my appointment.

Me: Certainly, Ma’am. Which doctor do you see in the office?

Caller: It’s Dr. *doctor’s last name*.

Me: Thank you, Ma’am. And may I have your name please?

Caller: It’s *name*.

Me: *Spells her last name out to her to confirm it.* And may I please have your call back number as well?

Caller: January 6th. I mean June 6th.

Me: *Assumes she’s trying to give me her date of birth as many callers tend not to listen to what we’re actually asking. I decide I’ll just take a note of it mentally for when it’s time to type it into the program.* Of which year?

Caller: *Rudely.* What? Do I even have the right number?

Me: Yes Ma’am, you’ve reached the answering service for the office. June 6th of which year?

Caller: This year!

Me: *Thinking that makes no sense, then realize she was trying to give me the date of her appointment.* I’m sorry Ma’am, I thought you were giving me your date of birth, but I actually need your call back number first.

Caller: Ugh! I said June 6th. You’re not listening to me! *Hangs up*.

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When You Almost Became THAT Customer

, , , , , | Right | July 7, 2020

I’m the customer in this story and I’m quite pregnant, so I’m not as sharp as I normally am.

Cashier: *Taking my order* “Hi, what can I get for you today?”

Me: “Hi. Can I have a medium half coffee, half hot chocolate?”

Cashier: “Sorry, we don’t have that here.”

The cashier points to available selections on the menu above her head.

Me: “Sorry, some places call it a mocha.”

I normally don’t just ask for a mocha because some places put whipped cream on it.

Cashier: “We don’t have the machine for it.”

Me: *Still not getting it* “So, you aren’t able to just mix a coffee with hot chocolate?”

Cashier: “I’ll tell you what. I can use this [Hot Chocolate] mix and stir it into your coffee for you. We can’t normally do it because it’s not a menu item.”

Me: “Oh! Oh, my gosh! I’m so sorry! I just figured it out. Thank you! I’m so sorry for being so stunned!” *Laughs*

The cashier was so gracious and patient with me. I literally had no idea what she was talking about until she reached for the packet of powdered hot chocolate. I felt like such an idiot leaving and immediately thought of Not Always Right.

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Unfiltered Story #199927

, , | Unfiltered | July 6, 2020

I’m closing the store one night alone. It’s 9:29 and the store closes at 9:30. We’re located in a mall so we have to follow mall hours. I’m just closing the doors when the phone rings.

Me: Hi [Store] this is [My Name] speaking, how can I help you?

Customer: Yes hi I’m about ten minutes away from the mall and I need a birthday card, can you keep the store open for another few minutes?

Me: I’m sorry ma’am but the store closes at 9:30, I have to close.

Customer: Oh please? I really need a birthday card.

Me: Well [Dollar Store] is open until 10 and [Gas Station] might have some as well.

Customer: No no no! I need a nice birthday card! Not that junk! I’m almost there.

Me: I’m sorry ma’am, I can’t wait for you unless you’re physically in the store.

Customer: (suddenly very angry) Well WHY NOT?! I am a PAYING CUSTOMER-

Me: Have a nice night! *hangs up*

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*Cough* JERK *Cough*

, , , , , , | Working | May 29, 2020

I work — well, technically “worked,” since I was laid off when the hotel temporarily closed until the world goes back to normal — as a hotel night auditor, and one of the other clerks has rubbed me the wrong way since he was hired last fall. From the get-go, he has come across as smarmy and arrogant. He’ll always compliment you to your face, while back-biting other employees, in a way that tells you he is doing the exact same thing about you to the others.

Even months after training, he still makes mistakes — entering guest information wrong, not following established procedures, and that sort of thing — and whenever I try to show him the right way to do it, he’ll tell me that someone ELSE told him to do it the way he IS doing it.

There were other things that annoy me about him — like his habit of reorganizing the front desk every few days — but nothing that’s really pertinent to this story.

A few weeks ago, when the pandemic was still in the early stages, after the shift change in the morning, he coughed without even trying to cover his mouth. We had a group of travellers sitting in the lobby. I called him out on it, and the conversation went something like this:

Me: “Dude, you should really cover your mouth when you cough.”

Coworker: “Yeah, whatever.”

Me: “Seriously. I mean, with that outbreak on the go, you need to be more careful about that.”

Coworker: *Smirking* “Yeah, like I’m just coming back from China or something.”

Me: “Look, there are people in the lobby that are travelling who knows where, and the last thing they need in the middle of an outbreak is to see you coughing all over the place.”

Coworker: “Hey, if I’ve got to cough, I’m gonna cough.”

I could see I wasn’t getting anywhere with him, and frankly, if I’d kept at it, it would’ve turned into a shouting match, so I dropped it.

I had that night and the next one off. When I went back to work a couple of nights later, I found out that the owners had closed our sister hotel and laid off most of the staff. Our manager had laid HIM off, as well, apparently for coming to work sick.

They closed our hotel about a week later, and from what I understand, that coworker won’t be asked back when it reopens. Apparently, the owners liked him even less than I did, and coming in sick at the start of a worldwide outbreak was the last straw. I can’t honestly say I’ll miss him.

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