Clients Like This Should Only Exist In Folklore
(My father works at a local radio station selling ads. One day, he receives a call from one of his clients. This client is a very well-known and wealthy businessman, as well as a person who doesn’t take any crap from anyone, customer or not.)
Client: “You are playing the wrong ad on the radio.”
Dad: “We played the ad that you folks sent to us.”
(The client slams the phone down. My father calls back, but the client won’t take any of his calls. After a week of trying to get a hold of him, my father finally asks the receptionist.)
Dad: “What happened? Did I do something wrong?”
Receptionist: “You insulted him.”
Dad: “What?! How?”
Receptionist: “You said ‘folks.’ To [Client], the word ‘folk’ is referring to the common folk. He thinks he is too rich to be considered common folk.”
(Eventually, my father did get to talk and apologize to the client, and they had no more problems, although my father had to really watch what words he used.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?