Unfiltered Story #181229

, | Unfiltered | January 4, 2020

After ringing up a small order and telling the customer how much it is, she then proceeded to put some money on the counter. It was about $1.50 too little.)

Me: “Uhm… That is not enough.”
Customer: “Well, this is what I have, so this is what you get.”
Me: “You can’t do that!”

The Explanation Flu Over His Head

, , , , | Right | December 12, 2019

(As part of an awareness campaign, there are a few stands at a major public transit hub where people can get a quick, free medical check and advice on whether they are at risk for heart disease and so on. We are also handing out bottled water, hula hoops, and balls for kids to play with and take home while the adults are filling out questions, being measured, or talking with the nurses. All of us are wearing dark blue T-shirts with the company logo on them. Entirely unrelated, there are people handing out flyers about the swine flu vaccine. These people are wearing yellow T-shirts with another company’s logo on them. I am on my way to a break when an elderly man comes up to me, holding the pamphlet the other company is handing out.)

Elderly Man: “Okay, just give me the shot.”

Me: “I’m afraid we don’t give shots here. This is a medical check-up to see if you’re at risk for heart disease, diabetes, and so on.”

Elderly Man: “But you’re handing out these flyers, telling me I need to get a shot.”

Me: “Sir, those people are from a different company and, as you’ll read in the pamphlet, you have to make an appointment with your doctor and he’ll give you the vaccine.”

Elderly Man: “But you’re right here.”

Me: “Yes, but, again, we don’t have any shots here.”

Elderly Man: “But I need to get a shot!” *waving the flyer in my face*

Me: “I understand, sir, but you really need to call your doctor and make an appointment for that. We simply can’t help you here.”

Elderly Man: “You just want me to die!”

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Unfiltered Story #162112

, , , | Unfiltered | December 2, 2019

Man: “Do you take a credit card.”

Me: “No, sorry, I don’t have that capability. We’re cash only.”

Man: *blank stare, tries to hand me his credit card*

Me: “Sorry, I can’t accept that.”

Man: “It’s a Visa card. It’s accepted everywhere.”

Me: “I don’t have a machine to run it through, as we’re cash only.”

(The man continues to stare at me for an uncomfortably long time, still holding out his card, then he finally wanders away.)

The Case Of The Case

, , , , , , | Right | September 7, 2019

(I am working in a cell phone kiosk, within a store well known for its overly-exploitable return policy. All of the phone cases we carry are black, grey, or clear, and are one of three well-known brands. A woman approaches the counter carrying a thin, bright pink case.)

Customer: “Give me my money back! This garbage you sold me is broken!”

Me: “Is there an issue with your phone?”

Customer: “No! This case! Here’s my receipt!”

(She tosses a receipt at me. It does show one of the cases we sell for that phone, but they are completely different styles.)

Me: “I’m sorry, but I think there’s a misunderstanding. The case on your receipt is a different case than the one you’re holding. Do you have this case with you?”

Customer: “Excuse me?! This is the case your coworker sold me! I want you to give me my money back!”

(Seeing that this is already going nowhere, I grab the case we sell and open it for her, showing her the differences.)

Me: “This is the case on your receipt. See how the SKU matches up? This case is also [Brand] and so it says the name here on the side. I’m not sure where the case you’re holding came from.”

Customer: “It came from here! It’s been on my phone since day one! Look! It’s on my receipt!”

Me: “I’m very sorry, ma’am, but the item on your receipt is this other case. If you can find that, I’d be happy to return it.”

Customer: “Then you need to explain to me why it’s on my receipt!”

Me: “I have explained, ma’am. It’s not. These are different items. We have never sold that case, and so I cannot return it for you.”

Customer: “[Store] returns everything for me!”

Me: “If they were purchased here. This simply was not.”

Customer: “Your [slur] you have working here grabbed it right out from under there and gave it to me!”

Me: “The only way that would be possible is if he took it off of somebody else’s phone. Do you think that would be the case?”

Customer: “Probably! He took it and charged me! That’s what the [slur]s are all like!

Me: “Ma’am, I’m going to have to ask you to stop insulting my coworkers. You can come back when you find the case you purchased here.”

(She stormed off and went up front, where she complained about me and demanded a refund. I then had to repeat the whole conversation with returns management, who didn’t understand why I didn’t give her money for something we never sold her in the first place.)

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The Boy, The Octopus, And The Strawberry

, , , | Right | August 12, 2019

(I work for tips as a balloon artist at a local arts market.)

Boy: “Excuse me. How much is a balloon?”

Me: “I work for tips.”

Boy: *looks confused*

Me: “That means you pay whatever you want.”

Boy: “Okay!” *runs off, returns a few minutes later* “Can you make me an octopus?”

Me: “Sure!” *makes balloon* “Here you go, sweetie.”

Boy: “Thank you! Here’s your tip!” *pulls out a huge, bigger-than-his-hand strawberry* “I don’t have any money, so I chose the biggest, bestest strawberry! Bye!” *runs off with octopus balloon*

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