Coming To A Dis-Cord

, , , , , | Right | July 7, 2018

(I am a manager at a cell phone kiosk. It’s a slow day, and a middle-aged lady comes looking around the cord displays. After a few minutes of looking, she comes to my desk.)

Customer: “Can you help me?”

Me: “Sure! What do you need?”

Customer: “I need something.”

Me: “Yes?”

Customer: “I need a cable.”

(Long pause.)

Me: “For?”

Customer: “A cell phone.”

(Another long pause.)

Me: “Which cell phone?”

Customer: “The one that you call with?”

Me: “Yes, I know what it does, madam. Which make?”

Customer: “Apple.”

Me: “All right, what kind of cable do you need? Charging? To connect to the TV?”

Customer: “Yes.”

Me: *trying very hard not to scream* “I meant which one?”

Customer: “Stop badgering me with questions! Do you not understand what I wanted?”

Unfiltered Story #114596

, , | Unfiltered | June 13, 2018

(I manage a family run kiosk in a mall. The name of the business is Kalya’s, but people misread it as Kayla’s everyday. Kids usually try to take pictures in front of the logo until I point it out)

*girl poses, pointing at the name while her friend snaps a picture

Me: guys it says KAL-ya, not KAY-la.

Girl #1: *snotty look* well it’s not my fault you spelled it wrong! Fix your sign!

Me: it’s not spelled wrong, you just can’t read.

Girl #2: *blushes and pulls her friend away

Racism Versus Geography

, , , , | Working | May 7, 2018

(I am visiting a friend in Scotland. We have been shopping for food for my visit. I stop by the kiosk on our way out. I am black.)

Me: “Can I get [Cigarette Brand], please?”

Cashier: “Pardon?”

Me: “[Cigarette Brand]?”

Cashier: “Sorry, I can’t understand your accent. What country are you from?”

Me: “Manchester, England.”

Cashier: “Oh.”

(She had zero issue understanding me after that. I told my friend once meeting him outside.)

Friend: “She’s a bit like that with everyone she doesn’t know who isn’t white. Once she knows you, though, she’s fine. We’ve all complained about her, but she’s the manager’s mum or something.”

Me: “Why do you shop there if you know they employ racists?”

Friend: “Because the nearest [Supermarket #1] to this one is 20 minutes away. I’m not going to [Supermarket #2]; they’re too expensive.”

(I couldn’t argue with that, given he was a university student on a budget. Still, it was a bit shocking.)

They Have A Spotty Sales Record

, , , , | Working | March 22, 2018

(I’m about 16, and my self-esteem is at an all-time low. My family and I are doing Christmas shopping, so we’re walking through a mall. I walk by a kiosk that offers a brand-name acne wash “cure.”)

Attendant: “Oh, my God! Look at your face!”

(Way not to make me want to buy your product.)

They “Fired” Themselves

, , , , | Working | February 14, 2018

(Not long before this story, I took over as store manager. A kiosk opens up in the mall directly outside of my department store. The salespeople are rude and loud, and they aggressively harass customers passing by. They escalate to actually coming into my store to try to sell to customers shopping inside. After several emails to the mall management about this issue go unanswered, I go speak to them myself.)

Me: “I have a written report of every incident. I’m not going to put up with this any longer.”

Mall Management: “Quit pretending this is a big deal. They are only there for six months. Work it out between you and them.”

Me: “This is your responsibility, not mine, to fix.”

Mall Management: “No, and frankly, I don’t want you coming back here to whine unless they set your store on fire!”

(I forward a complaint to my higher-ups, and instruct staff to alert us when there is an issue. I find out that one of the kiosk workers has been using the men’s room downstairs, but I am not allowed to bar them from doing so. The whole time, they are still harassing my customers from the kiosk, yelling into the store. Then, a few weeks later, a smoke alarm goes off. An employee responds to find a small fire, which he puts out with an extinguisher, but the fire department still has to respond. A half-hour later, I walk into the mall management office.)

Me: “I need to complain about the kiosk employees.”

Mall Management: “I told you not to bother me unless–“

(His eyes go wide. A fireman is walking in behind me.)

Me: “Right, and it turns out one of the employees was smoking in our bathroom, set off the smoke detector, panicked, and threw the cigarette into the waste paper basket, catching it on fire. Now, can we discuss how you are going to solve this and the costs incurred?”

(The kiosk’s lease was terminated.)

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