Has Some Serious Bag Baggage, Part 4

, , , , , | Right | September 11, 2019

(I’ve just returned from a business trip and I stop at my local dollar store for some snacks. I’m in a terrible mood from being on the road all day but I have been here many times with nothing but friendly service and I am determined not to take it out on the staff. As I’m walking in, there is a woman at the cash complaining to the cashier, but I don’t pay attention. I hear him call for a manager and I see the manager on duty quickly come from the back. I grab some snacks and get to the counter only to have to wait behind this angry customer who is getting a refund, something not normally offered at this store and a process that takes a while. I suddenly tune in to what’s happening and realize this woman is getting a 30-cent refund on her 5-cent plastic bags. Most stores in our province have been charging for bags for a while as per governments regulations. The store gets none of the profits from these bags and has no say over the price.)

Customer: “Look, it’s not that I can’t afford it. It’s the principle of it. You people are always trying to trick us into spending more money and I won’t have it. You don’t even have a sign or anything!”

(She is actually standing next to a five-foot sign about the bags. As she is talking she is aggressively dumping her things out of the plastic bags onto the counter. The clerk looks like he wants to cry and the manager is trying hard to keep it together.)

Me: “Seriously?” *to the manager* “You guys don’t actually keep any of the money from those bags, right? I mean, it’s a government policy. Isn’t it? Most stores in this town alone have been charging for bags for at least a year, if not more.”

Manager: “Yeah, it has to do with the new eco-tax.”

Me: “Right, so it has nothing to do with you guys.”

Manager: *sigh* “No, it doesn’t.”

(The customer can clearly hear me, and I see her face get red before she turns away from me. She finally gets her 30 cents, drops it right back on the counter, and points at the reusable cloth bags the store is selling for a quarter each.)

Customer: “Give me one of those, now.”

Me: *to the cashier after she has paid him and is repacking her now one big bag* “You guys do get the profits off those cloth bags, though, right?”

Cashier: “Yup.” *flashes me a smile*

Customer: “Look, I would rather just pay for a bag.”

Me: “I thought that was the problem in the first place.”

(She finally moves away from the counter to let me check out, but now has to slowly repack her five bags of product into the one cloth bag to carry it out without spilling anything, so she can still hear me.)

Me: *to the cashier* “So, rough night?”

(He smiles and nods. His face still flushed.)

Me: “I’ve been there and believe me, it’s a pain. I used to work here and had to deal with idiots all the time. I had an old guy once fight for fifteen minutes, calling my cashier incompetent, because he misread the price on something and my cashier didn’t read his mind to know he thought it was a different price. You’re going to get those people all the time; they have never worked retail or have never worked, period, so they have no idea how to behave.”

(The customer is now seething while the cashier is finally smiling. The manager is close by watching with a smile. The cashier finishes ringing up my snacks.)

Cashier: “Would you like a bag, ma’am?”

Me: “No, thank you, dear; I brought one in. I’m capable of reading the signs you’ve had posted for the past two months.”

(The lady stormed off carrying her overflowing bag in her arms. For some reason, I felt so much better than when I had come in.)

Related:
Has Some Serious Bag Baggage, Part 3
Has Some Serious Bag Baggage, Part 2
Has Some Serious Bag Baggage

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Stairway To The Past!

, , , | Right | August 22, 2019

(I am the front desk manager at an old hotel that has been around since at least twenty years before I was born. I’m in my early thirties. I’m training a new employee who is only twenty and it is his first shift. A customer comes in to check in. I walk my new hire through the process and all is fine until we give him his key.)

New Hire: “You are in room 207 on the second floor. The stairs to go up are just on your left.”

Customer: “Well, where is the elevator?”

Me: “Unfortunately, sir, we don’t have one. We only have the stairs.”

(He stares at us for a moment, then yells:)

Customer: “No elevator? You’re crazy. You’re all crazy!”

(He then stomps away. I turn to my new hire.)

Me: “Right, because we went back in time 20 to 30 years before our birth and decided not to put in an elevator. Welcome to customer service, [New Hire]!”

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Forever Searching

, , , | Right | August 8, 2019

(I am the front desk manager at a hotel. A guest comes in stating he has just made a reservation online and wants to check in. I check for his reservation and find nothing.)

Me: “Are you sure you made the reservation at this hotel?”

Customer: “Yes, I’m sure it was here. This is [our address], right?”

Me: “Yes, it is. Is it possible the reservation might be under a different name?”

Customer: “Nope, just mine.”

Me: “So, you have the confirmation number?”

Customer: “No, but I have my reservation right here.”

(He shows me his cell phone. It is open to our hotel’s website and is showing a search for rooms on today’s date.)

Me: “Sir, this is just a search result, not a reservation.”

Customer: “No, this is my reservation. See? It says right here, one double room for [today’s date] for [price].”

Me: “If you scroll down, it also shows other rooms and prices. You need to select one and then fill in your info along with your credit card number.”

Customer: “But, this is my reservation…”

Me: “No, sir, this is a search result. I’m happy to make a reservation for you right now, though.”

Customer: “So, you’re telling me—” *does something on his phone and shows me another search result* “—that this is not a reservation?”

Me: *sighs* “Let me make you that reservation.”

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They Shouldn’t Leave Their Windows Open

, , , , , , | Right | August 8, 2019

I work as the assistant manager at a popular Canadian electronics store. We sell, among other things, laptop computers and subscriptions to antivirus programs. All of our laptops and desktops come with a free 30-day trial of a certain antivirus software. 

My store manager calls me to the cash to assist with a French-speaking couple who are clearly angry. My manager does not speak French, so I have to explain what happened after they left. 

It turns out the couple bought a laptop last night along with a subscription to an antivirus program and a few other odds and ends. As they were setting it up, they received a scam call from “Microsoft Support,” who then charged them well over $200 to remove the existing 30-day free subscription and install the new one they had purchased. It seems this individual led the couple to believe that we scammed them into buying the subscription since the laptop already came with it, apparently not telling them they would have had to buy it anyway after 30 days and telling them we were just trying to take advantage of them to increase our sales commission.

I try to explain that they were scammed but not by us. They insist they spoke to Microsoft, and no matter how I explain that Microsoft would never call them or ask for money they aren’t having it.

The couple is now demanding a full refund on their used subscription which I cannot do, and as they leave, they give me a big smile and inform me that their son and grandson work at [local French radio station] and that we will be out of business within the week.

We never hear anything and never see the couple again. We do hear that the radio station has begun making announcements warning people of these phone scams and providing a number where they can be reported. I feel bad for that couple and I’m sure they are embarrassed to realize they have been had.

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Unfiltered Story #158163

, , , | Unfiltered | July 14, 2019

For a few months, I worked in a large middle-end retail company that has now closed down in Canada. While it was a horrible experience for my mental health, I am still proud of this little chain of events.

My manager would always forget anything related to the employees under him, short of our name, including me asking him weekly to give me a job other than greeter because it would cause me to have mental breakdowns, even while on the clock.

However, he could also not be bothered to remember he trained me on cash, which is not only constant human interaction but also money handling: my worst points.

He not only retrained me two times, but also forgot to get me to practice for more than a few minutes. I did not care to remind him since that would be a horrible position for me.

Come Black Friday time, he suddenly realized had completely screwed himself out of a cashier since I had no experience. By that time, I was now on the floor, where I did not burst into tears every few days, thanks to HR stepping in.

I was never this happy to be forgettable!