Unfiltered Story #198704

, | Unfiltered | June 26, 2020

Variations of this conversation happen several times a day, everyday.

Me; OK, everything is set up for tomorrow! A truck will be sent out between 8 am and 4;30 pm, and since there is already power, there will be no interruption in service.
Client; Great, so they’ll be by tomorrow morning?
Me: Between 8 am and 4:30 pm
Client: They won’t shut off the power off will they?
Me: No, there is already service there, we are just taking a reading.
Client: Are you sure its set for tomorrow?
Me: Yes.
Client: and they’ll be therein the morn-
Me:*interrupting* Yes, they will be there tomorrow to take a reading, we will not be touching the meter so you will have electricity all day. Is there anything else I can help you with?
Client; No…
Me: Thank you for calling [company] and haveaniceday*click*

Inconvenient Modern Conveniences

, , , , | Working | June 21, 2020

My partner discovers he accidentally paid twice on his monthly electric bill and therefore has a very low bill for the next month, coming out to just under $5. He attempts to pay the bill online.

First, he types in the amount he wishes to pay, which is under $5. The website says he must pay $5 or more. 

He angrily types in $5, because what the hey, he’ll give them the extra several cents. The website then tells him he has to pay the exact amount of the bill. 

The entire point of using the online portal was because he didn’t want to speak with an actual person, which he ended up having to do anyway.

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When Parenting Meets Common Sense

, , , | Right | April 11, 2020

(I’m an attendant at a landfill. One day, a customer stops on the way out and puts down the back window so his child can ask:)

Child: “Why does our dog have to stay in the car?” 

Me: “Because he’s not wearing shoes. There are broken glass and sharp bits of metal on the ground; we don’t want your dog walking barefoot on that any more than we want you walking barefoot on it.”

(The father looks awestruck.)

Father: “Good answer!”

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When Making Up Fraud Becomes Fraud

, , , , , , | Working | March 25, 2020

My sister calls me panicking over the fact her heat is about to be shut off due to the fact she never paid her bill. She has just moved into her first apartment and doesn’t have the money at the moment, so I tell her she can use one of my credit cards to make the payment, and then just pay me back. She calls the heating company and they tell her that the credit card company stated it was a fraudulent charge.

I call my credit card company and they are just as confused, as they have no record of a fraudulent charge and haven’t spoken to anyone about it, either. I then call my sister again and relay the information that the payment went through on my end, so something is wrong with the heating company.

It turns out, they accidentally placed a credit on her account, realized the mistake, and withdrew the credit in addition to her payment so it looked like she still owed money. It was completely their fault, and instead of owning up to it, they made a false story about a fraudulent credit card charge to get another payment from her. My sister had a long talk with the supervisor afterward.

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Has No Power To Combat Such Stupidity

, , , , , | Right | February 25, 2020

I work for an energy company whilst searching for work to do with my degree, which is in mathematics and statistics. It’s ten minutes before closing time and by this point, I just want to get pyjamas on and sleep. A woman calls.

Caller:
“I need my electricity back on.”

Me:
“Okay, I’ll have a look into that for you.”

The moment her details load up, I see what is wrong. She has not paid a bill in five months and is £700+ in debt. I check notes and she has had letters/emails/texts — the whole shebang — to tell her she will be cut off if she does not make a payment.

Me:
“Okay, I can see what is going on. It is showing here that you have not made a payment in five months and you are over £700 in debt. You have been sent confirmation of this—”

Caller:
“What do you mean, I am in debt? I have been away visiting friends and when I am away visiting we do not need to pay as we are not using anything.”

This isn’t untrue, but it’s not wholly true, either. We are allowed to refund a certain amount only if there are less than ten units of usage. This woman is showing over two-hundred, so she is getting nothing.

Me:
“Well, I’m afraid to tell you that someone has been using your fuel in the time and every bill is accurate. Due to the high usage, I cannot refund you.”

Caller:
“Excuse me? I have just told you I have been visiting friends and I have not been at home to use it. I want my money back.”

Me:
“Firstly, I cannot refund something that has not been paid in the first place. And someone has been using your fuel, so someone is on your property.”

Caller:
“Oh, yes, my husband and son are in the house, but as it’s in my name and I was not at home, why should I have to pay?”

Me:
“You have to pay because it is your house, and your house has had the usage. I cannot turn your electricity back on without a payment of some form.”

Caller:
“Well, I am not paying for something that I did not use and also I am not getting!”

Me:
“I apologise for this, but I am afraid I cannot do anything without a payment. I would be willing to set up a payment plan if you wish to clear the balance—”

Caller:
“Are you listening to me? I said I am not paying for something I did not use and I am not getting.”

Me:
“I’m afraid I cannot do anything for you, nor can anyone else. You cannot get five months of free electricity, even if you were not at the property in that time.”

Caller:
“Listen here, you incompetent nuisance. I know how bills work. I work for a very feared insurance company called [Company] and I also have a degree in mathematics, which I am sure you are too stupid to understand.”

I am furious and 100% done with her. I decide to kill her with kindness.

Me:
“Oh, really? Where did you study? I just graduated last month with that degree alongside statistics—”

Caller:
“Stop lying to me; only school dropouts work in call centres.”

Okay, no more Mrs. Nice Lady from me.

Me:
“Okay, if you honestly think you are better than me, answer one question for me.”

Caller:
“How dare you speak to me like that?! I will be filing a complaint against you for that. But since you are an idiot, I will answer.”

Me:
“What is the definition of a degree of a polynomial?”

Anyone who works in or has studied maths further will know this.

Caller:
“Excuse me? I do not speak gibberish.”

Me:
“I asked what the definition of a degree of a polynomial is.”

Caller:
“There is no such thing! I would have heard about that, and how dare you waste my time?! I will be filing a complaint and writing to corporate about you. Goodbye, you insolent b****!”

Then, she hung up. Since I’m a salty git, I Googled the name of the firm she supposedly works at. It’s a bakery.

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