Should Put Their Energy Into Paying Their Energy

, , , , , | Right | May 5, 2021

I work for an energy supplier. A tenant sends us documents proving he moved out of a property we supply two months ago. He assumed his landlord had already contacted us, but he just received his quarterly statement and wanted to let us know he isn’t in the property anymore. He pays up to the day he moved out and provides the address of his landlord to send the bill for the last two months. The landlord calls us.

Landlord: “Why are you sending me a bill? I never gave you my address!”

Me: “Your address was provided to us by your tenant.”

Landlord: “They can’t do that, and you can’t bill me because I never consented to you supplying me once they moved out.”

Me: “Sir, we were only recently advised of the move-out. We’ve been supplying the property for two months since then and the energy needs to be paid for.”

Landlord: “It’s estimated, though; no one’s living there. How can it be so much?”

Me: “Our system is just estimating the usage based on previous usage. If you can give us more recent meter readings, we can get a more accurate bill for you.”

Landlord: “I don’t have that. I haven’t been there in weeks and I won’t be able to visit until next month.”

Me: “I’m sorry, but without those, we have to go by the estimation.”

Landlord: “Just send someone out to read it yourselves!”

Me: “Sir, we have no way of accessing the property to do that unless you let us in.”

Landlord: “Just use your key!”

Me: “Did you provide us with a key?”

Landlord: “Of course not!”

Me: “Then how would we have a key?”

Landlord: “All you suppliers have keys to the properties you supply.”

Me: “Sir, that’s just not true. You will need to pay the estimation if you cannot provide meter readings.”

Landlord: “I’m not paying it! You had no right to keep supplying the property, and this rate is ridiculous. How can you charge this?! It’s criminal!”

Me: “That would be our standard tariff rate. If a customer doesn’t sign up for one of our other tariffs, then we put them on this.”

Landlord: “That’s illegal! You should always put them on the cheapest tariff!”

Me: “I’m sorry, but our cheapest tariff means agreeing to have a smart meter install—”

Landlord: “I don’t want a smart meter!”

Me: “We understand that some people don’t want smart meters which is why we don’t put you on this tariff without speaking with you first.”

Landlord: “That’s criminal. There are a lot of elderly people who don’t like smart meters. You’re discriminating against them and forcing them to pay higher rates!”

Me: “Sir. Criminal would be forcing you to have a smart meter. If customers are unhappy with our prices, they always have the option of switching suppliers.”

Landlord: “Well, I definitely will be switching. This is disgusting and I will not pay it! You should have called me to ask if I wanted to stay with you.”

Me: “We do not hold a phone number for you, so we would have had no way to do this. We also do not call up people asking if they want to continue with us.”

Landlord: “I don’t care what you don’t do. That’s what you should have done!”

Me: “Sir, even if that was something we did, we were not aware that your tenant moved out until recently. We had no reason to believe someone else was responsible for the bills.”

Landlord: “You. Cannot. Bill. Me. Because. I. Never. Consented. To. Have. You. As. My. Supplier!”

Me: “As the owner, it is your responsibility to advise the utility companies supplying your property of any changes to tenancy. Regardless of whether or not you chose us, you are responsible for this bill.”

Landlord: “I never consented to f****** being with you! You cannot charge me!”

Me: “I’m sorry, but you should have arranged for another supplier to take over if you didn’t want to be with us.”

Landlord: “No, you should have just stopped the supply!”

Me: “Again, we did not know of the move out until recently, and since you did not contact us, we had no way to know you did not wish to continue with us.”

Landlord: “Which is why you should have f****** called me!”

Me: “Sir, please do not swear. We had no phone number and no way to call you.”

Landlord: “I’ll swear if I f****** want to! You’re a grown woman; just deal with it!”

Me: “You’re right, I am a grown woman, and as such, I have every right to ask you not to swear. I also have every right to disconnect this call, so please do not swear at me when I am just doing my job.”

Landlord: “I’m not paying this and I will be contacting my lawyer. You are all a bunch of scammers!” *Click*

It was another two months before he got round to switching the supplier, and yes, he had to pay for the energy used during this time.

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What Does She Think Street Signs Are Made Of?

, , , | Right | March 28, 2021

I’m servicing a customer’s gas fireplace when she comes up behind me. Seeing the burner’s rating plate, which is normally hidden, she becomes alarmed.

Customer: “Is that paper in the fireplace?”

Me: “No, that’s the rating plate. It’s made of metal and is completely non-combustible.”

Customer: “But it’s got writing on it!”

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Well, Well, Well…

, , , , | Working | March 12, 2021

Many years ago, the water supply system in my hometown was privately owned. The city had granted a license to operate to a man who already owned a suitable reservoir built for a long-gone sawmill, and he operated the water system rather than everyone having to have a well.

While the streets were mostly paved, there were no sidewalks, and the water pipes ran under the unpaved areas to make it easier to work on the lines. Naturally, there were only a few places that had handholes to reach the valves. Also, there were few maps of the system, and it mostly relied on memory and local knowledge of where everything was.

Some years later, the system passes to another man, who has been assisting the owner for several years. [Owner] is getting on in years and is rather obstreperous. We joke that if you looked up “curmudgeon,” you’d find his picture.

It’s late summer and the reservoir is down lower than it should be, so the town is on watering restriction, and some of the industrial users are pumping from the river for their process water to reduce the load on the reservoir.

[Owner] drives down one of the streets, and finds a local resident watering his garden on a day when he shouldn’t be.

Owner: “Turn that sprinkler off!”

Resident: “Nope.”

Owner: “You turn it off or I will!”

Resident: “No, you won’t.”

So, [Owner] digs up the shutoff for [Resident]’s property and turns the valve off. And the sprinkler keeps going. [Owner] goes up to the head of the street, digs up the valve there, and turns the street off. The sprinkler’s still going. [Owner] figures this might be one of the strange places that are fed from the street behind, so he digs up that valve and turns that street off, too.

The spinkler’s still going.

Owner: “[Resident]! You got a well?!”

Resident: “A-yep.”

Owner: “Why didn’t you say so?!”

Resident: “You didn’t ask.”

The shutoff for [Resident]’s property did turn off the system’s supply… which fed only one faucet in the middle of the yard.

A few years later, the city got a loan from the federal government to buy the water system, which let [Owner] retire.

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Just Save Your Breath

, , , , , , | Working | February 9, 2021

My doorbell rings. I look out to see two representatives of an energy company I’ve never heard of standing at the front door. I open the door and look at them without saying a word.

Rep: “Hello! We’re with [Company] and we’d like to talk about saving you some money on your electricity.”

As he talks, I slowly and deliberately go from looking at them to leaning out of my door to look at the prominent “NO SOLICITING” sign I have posted. Yep, it’s still there.

The rep falters a bit but continues his spiel.

As he talks, I go from looking back and forth from them to the sign, to pointing at it while staring at them with raised eyebrows. I still haven’t said a word.

Rep: *Indignantly* “Look, we’re just trying to save you some money!”

Me: “And you think the best way to attract new customers is by breaking the law?”

Ignoring a “No Soliciting” sign is against a city ordinance.

Rep: “…”

Me: “Goodbye.”

Rep: “Well, you don’t have to be such a—”

The door shut before I heard what a “such a” he thought I was.

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Internot Getting It, Part 2

, , , , , | Right | January 20, 2021

I work in the renewals and billing department of a large UK energy company. In November 2018, said company made it so that certain tariffs and deals are ONLY available online. We did not have access to them other than the names. At least three times a day after this, this conversation occurs.

Customer: “I would like a quote on this deal I have been recommended.”

Me: “I’m sorry for this, but unfortunately, that deal is an online exclusive. We do not have access to it.”

Customer: “But I don’t have a computer.”

Me: “We don’t have access to that deal; I can give you basic information on it but I cannot put you on it.”

Customer: “Well, get me someone who can.”

Me: “The deal you are looking for is an online exclusive; none of us over the phone have access to it.”

Customer: “Stop repeating yourself! I don’t have a computer! I am elderly and I cannot believe you are discriminating against me like this!” *Violent sobbing*

Me: “Unfortunately, we cannot do this deal over the phone. I can go through the ones I have but they may not be at the same price point. But if it is this deal you want, it needs to be done online. Do you have any family members or friends who can help?”

Customer: “I do not have a computer! No one I know has a computer! Just put me on the deal!”

I banged my head on the desk repeatedly.

Related:
Internot Getting It

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