They Asked For Your ID Card, Not Your Race Card, Part 2

, , , , , | Right | September 28, 2018

(While waiting in line to pay a bill at the local water company, this happens in front of me.)

Customer: *an older gentleman, notably Mexican* “I want to open an account at [Location] in my daughter’s name.”

Cashier: “I’m afraid I can’t do that. I either need her to come in here to do it herself, or you need papers signed by her, including a copy of her driver’s license.”

Customer: “What? Why do I need all that?”

Cashier: “Company policy, sir.”

Customer: “You know what I think this is?”

Cashier: “What’s that, sir?”

Customer: “This is a brown-skin issue.”

Cashier: “No? That has nothing to do with it.”

Customer: “Yes, it does! This is a skin issue! I’ve been paying bills here for 40 years and never had a problem before now!”

Cashier: “Paying a bill is entirely different from opening an account; that has nothing to do with this.”

Customer: “Then explain why you’re making this so difficult!”

Cashier: “It’s company policy!”

Customer: “This is racism!”

(It went around and around for a while before the guy left. The hard-headedness of this blew me away. It seems pretty obvious that you can’t just open an account in someone else’s name, because that’s a fraud risk. This guy was incapable of understanding that. I hope he eventually understands and just gets his daughter to do the work, since the account is supposed to be in her name.)

Related:
They Asked For Your ID Card, Not Your Race Card

One Day I’ll Guess Right

, , , , | Right | January 21, 2018

(I am a customer service representative for a utility company. This happens on almost a daily basis.)

Me: “May I have your account number so I can assist you?”

Customer: “Sure… Do you need the whole thing?”

Me: “Nope, just the first digit; I’ll just guess at the rest.”

Unable To Move (On)

, , , , , | Working | October 27, 2017

(I am moving out of state soon and am calling around to shut off all of my utilities.)

Me: “Hi! I am moving and need to set up a shut off date for my gas. Everything should be paid in full.”

Operator: “Let’s see. It says you have zero balance due.”

Me: “Yep.”

(There is a long pause. I begin to wonder if we have been disconnected when she speaks again.)

Operator: “$58.49.”

Me: “What?”

(There is another long pause. This time I can clearly hear her still on the line, though she is not speaking. When she speaks up again she sounds even more confused.)

Operator: “That was due on the first.”

Me: “Okay?”

Operator: “Your payment was due on the first.”

Me: “Yes, that payment should have gone through.”

Operator: “What?”

Me: “I paid that.”

(There is yet another long pause. At this point it’s clear she can hear me just fine; she just seems baffled.)

Operator: “It says you have no payment due.”

Me: “Exactly.”

Operator: “So… you don’t owe anything.”

Me: “Right. I just want to set up a shut-off date. I’m moving.”

(Thankfully, she finally seemed to understand and set up my appointment. Not trusting her, I called back another day to confirm.)

H2-Slow, Part 17

, , , , | Right | October 25, 2017

(I work customer service for a water company.)

Customer: “I noticed one of your company trucks passed by our subdivision. Is my water on?

Me: “Turn your faucet on to see if you have water.”

Customer: “Oh, my God, thank you so much. I’m so embarrassed.”

And The Light Bulb Goes On

, , , , | Right | September 21, 2017

(A customer calls complaining of a high electric bill. I look over the account and see that the usage is, indeed, pretty high. I then go through a series of standard questions, trying to determine what could be causing the elevated usage.)

Customer: “Well, I do run two refrigerators and a freezer. One fridge in the kitchen, freezer in the basement, and a second fridge in the garage.”

Me: *knowing it is winter time and far colder out than would require the fridge in the garage to run* “It seems unlikely the fridge in the garage would be running very much with it being so cold.”

Customer: “No, it’s running.”

Me: “Why would be running if it is not warm enough in the garage to require it to turn on?”

Customer: “Well, there is a light bulb in it.”

Me: “There is a light bulb in every fridge, but it only turns on when the door opens.”

Customer: “No, I put a light bulb in it on an extension cord to force the fridge to run. It is a very old fridge, and we are scared that if it shuts off it may not come back on, so we put a light bulb in it to keep it on.”

Me: “…so, you are using a light bulb as a heat source to keep the very old fridge running all the time?”

Customer: *very satisfied with herself* “YES!”

Me: *silent facepalm* “This is the reason for your increased electric consumption.”

Page 1/41234