Not Acting Sweet To Each Other

| WI, USA | Working | May 26, 2017

(The grocery department of our store is run from a desk in the far back corner of the store, well away from the registers. I hear this radio call one day, answered by the grocery manager.)

Head Cashier: “Grocery, I need a price check on a bag of candy. The customer says it’s supposed to be [price], but it’s ringing up at [slightly higher price].”

Manager: “What’s the code number?”

Head Cashier: “[Code Number].”

Manager: *probably checking the computer price and location* “Well, it’s actually on the candy aisle up by you.”

Head Cashier: “I need a price check, not where it is.”

Manager: “What register are you on, if I can ask?”

Head Cashier: “Eight, why?”

Manager: “I’m in the back of the store, totally opposite from where the candy is. It would have taken you ten seconds to walk over and check it yourself. I am trying to help some customers at the desk all the way back here. It would be quicker to just send another cashier to look.”

Head Cashier: “If you would just do your job we would have a price by now.”

Manager: “I AM doing my job. I have five customers waiting to be helped while I’ve been radioing you back and forth for something you could have had another cashier do in ten seconds. Did you want me to come up there and tell you five feet away the price? Or can you do your job and check it out yourself?”

Head Cashier: “Fine, sheesh. I’ll just have a cashier check instead of wasting all our time. Like it would kill you to walk up here.”

Manager: “And do your job? Not a chance.”

(The head cashier did get a warning about their behavior because it was so close to him that he could have walked over to it himself. The manager got talked to but no official warnings were given.)

Check Yourself Before You Self-Checkout

| Peterborough, ON, Canada | Right | May 17, 2017

(I’m at a well-known Canadian hardware/automotive store, in line to use one of the self checkout machines. I watch another customer get through his purchase without a hitch until he goes to pay.)

Machine: “Please select payment method.”

Customer: *presses button*

Machine: “Please use the pin-pad on the right.”

(The main screen shows a large arrow pointing to the right, along with a picture of the pinpad.)

Customer: *tries to jam card into the coin slot*

Customer: *tries to jam card into bill slot*

Customer: *shoves card into receipt slot*

Customer: *tries to scan card*

(He eventually cancelled the entire purchase and went to a regular cashier.)

Unable To Break That Conversational Mould

| ON, Canada | Right | April 28, 2017

(I work as a cashier at a hardware store where moulding is sold either by the piece or by the foot. Customers can cut the pieces sold by the foot to their desired length and pay for only the amount they cut. They cannot do this with the ones that are sold by the piece, as it does not prompt for a length to be entered. This story starts with a customer approaching me with moulding that is sold by the piece.)

Me: “Hi, did you find everything you were looking for today?”

Customer: “I have 10 feet.”

Me: *I scan the item and see that it is only sold by the piece* “Sir, this is sold by the piece, not by the foot.”

Customer: “I have 10 feet.”

Me: “This moulding was 12 feet and is sold by the piece, not the foot.”

Customer: “But I only have 10 feet.”

Me: “I understand, but these are only sold by the piece. I can’t enter in a length. You can grab the other bit if you’d like.”

Customer: “I have 10 feet. I only want 10 feet.”

Me: “You’ll have to pay for 12 feet, then, as this is sold by the piece, not the foot.”

Customer: “I don’t understand why I’d have to do that.”

Me: “You can grab the other bit, but I have to charge you for the full piece as this is not sold by the foot and you have already cut it.”

Customer: “But I only have 10 feet!”

Me: “I understand that, but there is nothing I can do. It scans as a full piece.”

Customer: “But I only have 10 feet!” *gives up and pays*

Me: *face-palms*

Thou Shalt Not Pay Full Price

| CA, USA | Right | February 18, 2017

(I work at a hardware store. I come across a man in an aisle with his head bowed down.)

Me: “Can I help you find anything, sir?”

Customer: “No, thanks. I’m just praying for a coupon.”

Helps The Plants Grow Really High

| ON, Canada | Working | February 6, 2017

(My mom and sister are getting ‘Weed’n’Feed’ for the lawn. They can’t find it at first so they ask an employee.)

Mom: “Where can we find your Weed’n’Feed?”

Female Employee: *condescending* “It’s illegal.”

Mom: *confused* “I just need to know where the Weed’n’Feed is.”

Female Employee: *still condescending* “We don’t sell it here; it’s illegal!”

(They went and looked for it anyways and found a bag of it on their shelf. I guess it’s not illegal enough to stop selling!)

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