If Only It Grew On Trees

, , , , | Right | January 26, 2008

(I was doing rebates for cellphones at the time…)

Me: “Thank you for calling [Company]. How may I help you?”

Customer: “Okay, so, I want my rebate.”

Me: “All right, all I need from you is the cellphone number.”

Customer: “I don’t have one.”

Me: “…you don’t have a cellphone number?”

Customer: “No, but I want my rebate.”

Me: “You do know that in order to receive a rebate, you actually need to purchase a cellphone?”

Customer: “For f*** sakes. You’re telling me that in order to get MY rebate, I need to go out, waste MY gas, and with MY money, buy a cellphone?”

Me: “Well, that would be the general idea of getting a reimbursement on something you had purchased.”

Customer: “But I just want the money back.”

Me: “Well, it’s not like this is free money.”

Customer: “Uh… it’s not?”

Me: “No.”

(After about twenty seconds of silence, the customer hung up.)

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The Marketing Reality Distortion Field

, , , | Right | January 15, 2008

Me: “…so if you cancel your other company’s long-distance plan which costs you $10/month, and take ours that’s $8/month, you’ll save $2/month.”

Customer: “Look I called up to save money, and you’re gonna increase my bill?”

Me: “Well, yes, but overall you’ll save…”

Customer: “Look I’ve studied marketing, and you’re not doing this right.”

Me: “Look… I study math.”

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Sue Happy

, , | Right | January 10, 2008

Customer: “Yes, I’m calling to complain. Your store has false advertising. You say you have the cheapest [item] prices in town, and I just came from a store that is selling them cheaper.”

Me: “Really? Well let me call, and you can call back in five minutes, okay?”

(I call the store and soon she calls back.)

Customer: “Well?”

Me: “You are correct, We sell for $5.00 and they’re selling for $4.81.”

Customer: “Like I said, false advertisement. I could sue.”

Me: “It’s a $0.19 difference.”

Customer: “With four of those, that would be a dollar!”

Me: “Correction, that would be $0.76. Would you like to sue me for that complete bill or should be round it up to a whole dollar?”

Customer: “I will never shop with you again!”

Me: “There will never be a need.”

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Math Is Your Friend

, , , , | Right | January 9, 2008

(Customer approaches cash desk with two t-shirts with a price tag of $14.99 each. I scan the t-shirts.)

Me: “Oh, they scan at $7.99 each.”

Customer: “The sign on the table where I found them says that they’re 2 for $20.00.”

Me: “I know, but they scan at $7.99.”

Customer: “…but the sign says 2 for $20.00.”

Me: “I know, but head office must have changed the sale and updated the computer before we had a chance to change the sign. So you can buy the shirts for $7.99 each.”

Customer: “I don’t care what price comes up in the computer. The sign says 2 for $20.00 so you have to sell them to me at that price!”

Me: “Okay.”

(I override the $7.99 price in the computer and change it to $10.00. The customer pays two dollars more per shirt than he has to and smugly goes on his way.)

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It’s All About The Babies

, , , | Right | December 28, 2007

Me: “…ma’am, I’m sorry, but unless you had insurance during that time, you will have to pay for the insurance we purchased for you.”

Customer: “I don’t understand why you people are demanding we PAY for this s***! And the electric company wants money, too! How am I supposed to take care of my babies when all of you are demanding money for stuff?! WHAT ABOUT THE BABIES?”

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