Cash Back Attack, Part 14
I’m on register at a pet store when an elderly woman in her Sunday best (on a Tuesday evening) with very strong, dramatic makeup and A LOT of perfume comes up. She hands me the invoice for her dog’s grooming and a small envelope.
Customer: “Put $5 in there for the groomer.”
Me: “Okay. Do you have the cash now or will it be cash back at the end?”
Customer: *Staring at me* “No… Just put $5 in there.”
I think she wants me to add it to the total — a common request.
Me: “Unfortunately, I don’t have the option to add a tip to the bill. It has to be done in cash.”
Customer: “I don’t carry cash!”
Me: “That’s okay. If you use your debit card, you can select ‘cashback’ and use that.”
Customer: “I don’t want to use cashback; my bank charges me! Just put $5!”
I am wondering where she thinks $5 is going to come from.
Me: “I’m sorry, I don’t understand.”
Customer: *Huffs* “It’s not difficult. You’re just ignorant.”
She jams her card into the card reader.
Customer: “Just do it!”
Me: “I don’t think I can do what you’re asking. Would you like a manager?”
Customer: “Yes! Finally!”
I call the manager.
Manager: “Hi, how can I help?”
Customer: “This girl is being purposely unhelpful!”
Me: “She wants me to put $5 in this envelope for the groomer but she doesn’t have it, nor does she want to do cashback.”
Customer: “My bank charges me! Why can’t you just take it from the drawer?”
Manager: “Because then the drawer will be short.”
Customer: “No! I told her to take it from the drawer! Put it on the bill!”
Manager: “We don’t have the option to add tips to the bill. It has to be done in cash. I apologize for the inconvenience this has caused.”
Customer: “Forget it. You just don’t understand. When the groomer girl asks why she didn’t get a tip, I hope you have the grace to look ashamed of yourselves.”
Manager: “Ma’am, we’ve given you the options. You can do cashback or just tip her another day, but we cannot just take money from the register.”
Customer: “Disgraceful!”
She snatches her receipt from my hand and stomps off.
Manager: *In a sarcastic tone* “You millennials and your lack of understanding.”
Related:
Cash Back Attack, Part 13
Cash Back Attack, Part 12
Cash Back Attack, Part 11
Cash Back Attack, Part 10
Cash Back Attack, Part 9
Question of the Week
Have you ever met a customer who thought the world revolved around them?
