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Cash Back Attack, Part 14

, , , , , | Right | December 30, 2020

I’m on register at a pet store when an elderly woman in her Sunday best (on a Tuesday evening) with very strong, dramatic makeup and A LOT of perfume comes up. She hands me the invoice for her dog’s grooming and a small envelope.

Customer: “Put $5 in there for the groomer.”

Me: “Okay. Do you have the cash now or will it be cash back at the end?”

Customer: *Staring at me* “No… Just put $5 in there.”

I think she wants me to add it to the total — a common request.

Me: “Unfortunately, I don’t have the option to add a tip to the bill. It has to be done in cash.”

Customer: “I don’t carry cash!”

Me: “That’s okay. If you use your debit card, you can select ‘cashback’ and use that.”

Customer: “I don’t want to use cashback; my bank charges me! Just put $5!”

I am wondering where she thinks $5 is going to come from.

Me: “I’m sorry, I don’t understand.”

Customer: *Huffs* “It’s not difficult. You’re just ignorant.”

She jams her card into the card reader.

Customer: “Just do it!”

Me: “I don’t think I can do what you’re asking. Would you like a manager?”

Customer: “Yes! Finally!”

I call the manager.

Manager: “Hi, how can I help?”

Customer: “This girl is being purposely unhelpful!”

Me: “She wants me to put $5 in this envelope for the groomer but she doesn’t have it, nor does she want to do cashback.”

Customer: “My bank charges me! Why can’t you just take it from the drawer?”

Manager: “Because then the drawer will be short.”

Customer: “No! I told her to take it from the drawer! Put it on the bill!”

Manager: “We don’t have the option to add tips to the bill. It has to be done in cash. I apologize for the inconvenience this has caused.”

Customer: “Forget it. You just don’t understand. When the groomer girl asks why she didn’t get a tip, I hope you have the grace to look ashamed of yourselves.”

Manager: “Ma’am, we’ve given you the options. You can do cashback or just tip her another day, but we cannot just take money from the register.”

Customer: “Disgraceful!”

She snatches her receipt from my hand and stomps off.

Manager: *In a sarcastic tone* “You millennials and your lack of understanding.”

Cash Back Attack, Part 13
Cash Back Attack, Part 12
Cash Back Attack, Part 11
Cash Back Attack, Part 10
Cash Back Attack, Part 9

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