Cash Back Attack, Part 12
I am the only associate on the service desk one very busy check-cashing day and nearly run out of cash in my till. I put in a request for a loan from the cash office and call to the next customer in line.
Me: “Sir, are you doing a return?”
Customer: “Yes! What took you so long?”
Me: “I don’t have cash in my drawer. I can do your return if you want the money back on your bank card or a store card.”
Customer: “Uh… what?”
I repeat myself.
Customer: “Oh. Okay, cool.”
I’m afraid he’s going to have a cash return anyway.
Me: “Can I see your receipt?”
Customer: “Yeah, here.”
Me: “Okay, you paid with debit. But a card is okay?”
Customer: “Mmhmm.”
I process his return and we get to the payment option.
Me: “Do you have your debit card with you?”
Customer: “Oh, it was my friend’s card. Just gimme the cash.”
Me: *Pause* “Sir, I don’t have this much cash in my drawer.”
Customer: “Well, why not?”
Me: “We’ve been cashing paychecks all day and I’m waiting on a manager to bring me more money.”
Customer: “You should have said that earlier! Now I’ve wasted all this time with you and you can’t even do your job!”
Me: “I did start by saying I had no cash.”
Customer: “No, you didn’t.”
I’m in no mood, seeing the line behind him.
Me: “I did. I can put this on a store card or cancel the whole thing.”
Customer: “I’m not taking a store card. Just gimme the cash!”
Me: “I’m sorry, sir, I told you already that I didn’t have cash and—”
Customer: “NO, YOU F****** DID NOT!”
Next Customer: “Bro! She told you!”
The man whips around to see a line of angry people glaring at him. He grabs his return and receipt and leaves.
Me: “Okay. Well. How can I help you?”
Next Customer: “I need to send some money, so I’ll be giving you cash. Okay?”
Me: “Absolutely okay!”
It took another ten minutes for management to get to the cash office and give me more cash. There were some unhappy customers, but they understood and handled it much better than that man.
Related:
Cash Back Attack, Part 11
Cash Back Attack, Part 10
Cash Back Attack, Part 9
Cash Back Attack, Part 8
Cash Back Attack, Part 7
Question of the Week
Have you ever served a bad customer who got what they deserved?
