Unfiltered Story #116420

, , | Unfiltered | July 8, 2018

(My friends and I are at the grocery store and see a friend of ours who works there. We are minding our own business and trying to stay out of the way. We have just checked out and start talking to our friend while he isn’t busy.)
Manager: *to employee friend* Let’s get busy!
Employee: Okay, sorry guys I have to get back to work.
Me: It’s okay. We don’t want you to get in trouble.
Employee: Actually, could you do me a favor? Can you buy a can of monster for that guy in the grey sweatshirt? *points another employee and hands over Credit card* The PIN number is ****.
I go grab a can of monster and start to self checkout. The register is being really slow and keeps telling me the PIN number is wrong. I check with my friend and he says the number was right. I try a few more times and it is very noticeable that I’m having trouble. An older looking employee notices but doesn’t come over to help. I end up paying as credit and then hand the guy I’m the sweatshirt the drink. I return the card to my employee friend and go back over to my group of friends. We have been there for maybe 15 minutes. We are about to leave when a manager stops to talk to us.
Manager: Excuse, I received a complaint saying that you guys were in the way and bothering other customers.
Other Friend: I’m sorry we were trying not to get in anyone’s way.
Other Friend #2: We just bought stuff. *points to bags*
Manager: Yes, I understand you bought stuff but that’s not the problem. This place is not a hangout. People want to get their groceries and leave. You have been in the way and I have received a compliant. If you could just get what you need and leave that would be appreciated.
My friends and I are appalled that someone would complain about us. We quickly leave the store. This instance goes to show that people stereotype teenagers as troublemakers, even when we aren’t doing anything wrong.

Unfiltered Story #116230

, , | Unfiltered | July 6, 2018

[I work for a company with multiple departments and locations, staffed by nearly a thousand employees. I get calls like this multiple times a day.)

Me: Thank you for calling [company]! How may I help you?

Caller: Yeah…I just missed a call from this number…

Me: *internally face-palming because I know exactly how this conversation is about to go* Okay. Were you waiting on an order or speaking with someone in [lists a couple of the most likely departments]?

Caller: No…but someone called me from this number.

Me: Did the caller perhaps leave a message? If not, I’m afraid I don’t know who could have called you; we have a lot of people here.

(At this point, the call goes one of three ways. The less likely ones are that the caller admits they have a message but didn’t bother checking it before calling, or that there was no message and they guess it was a wrong number, sorry for bothering us. The most likely one, however…)

Caller: But someone called me. Who called me?

Me: I’m sorry, I’m really not sure. There are dozens of people it could have been. If you weren’t waiting on a call from someone here at [Company], it may have been a wrong number.

Caller: Someone called me from this number so I called back. Why did you call me? I don’t even know who you people are.

Me: I don’t know why someone would have called you, sir/ma’am. We’re a very big company, so it could have been anyone. It was probably a wrong number and I’m really sorry about that. *resisting the urge to beat my head against my keyboard* Is there anything else I can help you with?

(At this point the caller usually either just hangs up, continues trying to figure out who out of several hundred people called them, or berates me for my coworkers not being careful when dialing.)

Public Announcements Are A Blessing

, , , , , | Working | June 23, 2018

(I am up at the front of the store on the registers, and my store manager is nearby. Our building is on the larger side. You’d have to yell pretty loudly to talk with someone at the back of the store from the front, which is why we use radios. As I am ringing up a customer, we hear someone sneezing from at least halfway back in the store.)

Unknown Person: “Ah-CHOO! Ah-CHOO! AH-CHOO!”

(My store manager walks to the computer and picks up the phone.)

Store Manager: *on the overhead PA system* “Bless you.”

(The customer and I both start giggling, and we can hear someone, presumably the one who sneezed, crack up loudly in the distance. I soon find out who was sneezing.)

Coworker: *five seconds later over our radios* “Thank you.”

Unfiltered Story #115160

, | Unfiltered | June 19, 2018

Last fall I worked as a ref for my towns soccer league. My boss would move me from field to field and on this particular day I was working on the 9 & 10 year old’s field. It was my first time working it and I was pretty nervous about messing up. The coaches didn’t make it any better.

Coach #1- (to his helping coach) “This ref has no clue what she’s doing.”

Coach #2- (he responds) “They really need better refs.” (This time out loud & to me) “That should have been our ball!”

His team had obviously been the one to kick it out considering one of his players handed it to the other team before I had said anything.

This continued through the whole game. I was tempted to make him leave the field for unsportsmanlike behavior but decided against it.

After the game I was on the verge of tears when the coaches of the other team, which I add still lost even though I “clearly favoring them”, came up to me.

Coach #3- “Hey, don’t listen to those guys. Their a**holes and you did fine.”

Coach #4- “We know this was your first time on this field and we hope you come back. You really were a lot more fair than they have you credit.”

My boss had overheard the whole conversation and had even heard some of the comments Coaches 1 & 2 had made during the game.

To say the least, they won’t be coaching for this league for a very long time and the other two are coming back to coach next year!

Rudeness Scores A Ten

, , , , | Right | June 18, 2018

(At my office, we have a ten-minute late policy that we can be lenient on, but we usually aren’t if we are very booked. Today is one of those days.)

Customer: *calls in* “Hi. I am running a little behind; my mother’s car broke down.”

Me: “Okay, thanks for letting me know, but just so you know, we do have a ten-minute late policy; if you are more than ten minutes late we are going to have to reschedule your appointment.”

Customer: “But it’s not my fault; I’m not going to leave my mother out here alone.”

Me: “I understand, but we still keep the policy because we have other patients to see, as well.”

Customer: “Well, I’m not going to leave her alone out here.”

Me: “I understand, but like I said, if you are more than ten minutes late we will have to reschedule.”

Customer: “I don’t think you do understand; can’t you be a little lenient?”

Me: “Unfortunately, no. We have a heavy schedule today and we can’t budge on our policy.”

Customer: “Fine.” *hangs up*

(She shows up with only a few minutes to spare; luckily I am not the one who checks her in, but I overhear what she says.)

Customer: “The person we talked to on the phone was very rude.”

Coworker: “I don’t remember anyone being rude.”

Customer: “Well, they were, and I had to break all the laws to get here on time.”

(Next time just cancel your appointment; no one is forcing you to be here.)

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