Sparkling With Fizzy Fury

, , , | Right | October 25, 2019

(A friend of mine works in car sales for a major German car manufacturer. There is one woman who is a continual bane to the dealership. Almost weekly she calls and complains about things that are wrong with her car and demands they change them. She always causes such a fuss that she gets a number of free services and discounts. One day, she starts to threaten with legal action over something apparently minor. Most people there hate dealing with her but because she and her husband spent lots of money, the boss tries to keep them happy despite that they’re a major pain. As a gesture of goodwill, they send her a bottle of pretty nice champagne and my friend gives her a courtesy call to see if it has been received. Immediately, he can tell this will be hard.)

Customer: “Hello?”

Friend: “Oh, hello, Mrs. [Customer]. It’s [Friend] from [Dealership].”

Customer: *snaps* “WHAT DO YOU WANT?”

Friend: “Err… I was just calling to see if you received the bottle of champagne we sent you recently!”

Customer: “YES, I DID! IT WAS TOO SWEET AND I POURED IT DOWN THE SINK! SEND A BETTER ONE!” *hangs up*

(After that one, their boss no longer encouraged them to try and keep her happy and told the woman to find a new dealership because they were fed up with dealing with the abuse.)

1 Thumbs
611

He Needs To Cool Off

, , , , , , , | Right | October 10, 2019

(I work as a service advisor for a car company. Today is pretty slow and I am taking walk-ins so my technicians have something to do. A guy comes in explaining that he drove to Washington from Florida a few weeks ago and needs an oil change. Since I have nothing scheduled, I check him in. We do the oil change, I give him 10% off for being so friendly, and he is on his way. Thirty minutes later…)

Coworker: “Hey, did you help this guy earlier? He’s on the phone saying we broke his AC and wants to talk to you.”

Me: “Ugh, we don’t even touch the AC system with an oil change, but okay, transfer him over!” *transfers* “Hi, this is [My Name]. I hear you’re having trouble with your vehicle. What’s going on?”

Customer: “Yes, I’m calling because you broke my AC! It was working fine before you did the oil change and now it’s broken!”

Me: “Oh, no, I’m so sorry it isn’t working. Fortunately, my technicians do not touch the AC system during an oil change, but if you’d like, you can come back in and we’ll take a quick look. Is your AC not turning on at all? Is it not cooling? What’s the issue?”

Customer: “I’m telling you my f****** AC doesn’t work! There’s a noise coming out of the vent! It’s broken and I’m pissed! I had no issues until you touched my f****** car. Tell me what’s wrong with it!”

Me: “Okay, once again, we don’t touch your AC system. I can’t say what the issue is, but you can bring it back in and I’ll have a technician check it.”

(The customer hangs up on me. Twenty minutes later, he SPEEDS into the service drive.)

Customer: “Okay, there it is! Tell me what you f****** broke!”

Me: “Can I borrow your key?”

(The customer slams the key onto my counter and I walk out to turn on his vehicle.)

Me: “Sir, could you point out the sound to me?”

Customer: *gets into the passenger seat* “How could you not hear it come on?! There it is, so loud! You broke my AC!”

Me: *lifts a pair of sunglasses from the center console*

(The noise stopped and the customer looked dumbfounded. I got out of the vehicle, told him to have a good day, and walked back inside. The customer sat in his car for a few minutes and then drove off.)

1 Thumbs
736

I Would Drive 500 Miles To See The Look On His Face

, , , , | Right | October 9, 2019

(I work at an auto dealership. A customer comes in to buy out their existing lease. I have to get the exact VIN and miles off the car so I can submit the proper paperwork to the state.)

Me: “May I please see your keys so I can get the miles?”

Customer: *shoves a crumpled piece of paper that has VIN and miles scribbled on it* “Here you go.”

Me: “Unfortunately, I have to get the info from the car.”

Customer: “You calling me a liar?”

Me: “No, sir, this is the process to buy out your lease. We need an odometer statement with exact miles.”

Customer: “This is ridiculous. Can’t you just put this info in?”

Me: “No, sir, it’s my name on the bill of sale. I wouldn’t want to send the wrong info to the state so you have a title issue later on. Would you?”

(He reluctantly follows me to his car and unlocks it, still grasping his key like it’s made of gold or something.)

Customer: “It’s unlocked; go ahead.”

Me: “Again, I need your key so I can physically look and write down the miles.”

Customer: “You don’t need s***.”

Me: “Fair enough. You won’t get a bill of sale or the title.”

(The customer’s wife is getting irritated because they drove an hour to do this. I can see that he does this crap often. The customer finally gives me the keys.)

Me: “Wow, looks like you were 500 miles off. No biggie, I’ll make sure to put the correct info on the statement.”

Customer: “Did you just call me a liar?”

Me: “No, sir, I merely read what’s off the odometer. Numbers don’t lie. Here is your paperwork. Have a great day!”

1 Thumbs
635

Unfiltered Story #167685

, | Unfiltered | September 25, 2019

(Answers phone)

Me: Welcome to [Dealership] you’re speaking with [my name].
Customer: Hi, I’m looking for some information on [car]. Do they still have black upholstery?
Me: Yes, they do.
[…]
Me: (laughs) Is that a good thing?
Customer: No, it’s terrible. The worst thing they ever did to cars was make the upholstery black!
Me: Oh! Well I think it’s because black stops stains and general wear and tear showing up… But I’m honestly not sure why!
(I go on to explain seat covers and reupholstery as options)
Customer: Yes, yes, yes, I know that! But the doors will still be black, yes?
Me: Uh, yes. That’s right.
Customer: That’s disgusting.
Me: Well, I’m sorry I couldn’t help you! Good luck!
Customer: Yeah… (hangs up)

I never realised black upholstery was such an issue!

You Can Appoint The Exact Moment The Sale Died

, , , , , , | Working | August 25, 2019

(Many years ago, I bought a brand-new car from the local dealership. A few months later, I began receiving phone calls from the dealership offering to appraise my now-used vehicle as a trade-in on a new car. After a while I was getting these phone calls at least weekly. Every time they called, I asked to be put on the do-not-call list. I explained that I was not planning to trade my car in anytime soon and that I didn’t want any more phone calls. The calls persisted, however, and I ended up telling them several times that if the calls continued, I would never buy from that dealership again anyway. The calls continued. Finally, fed up, I agreed to make an appointment to come in and have my car appraised. Of course, when the day and time came, I had better things to do. After the appointment time has come and gone, I receive a call from one of the salesmen at the dealership.)

Sales Guy: “Hi! I was calling to remind you that you had an appointment today for an appraisal of your [car]. Did you have an emergency that kept you from coming in?”

Me: “Oh, yeah, I know I had an appointment. I just didn’t come.”

Sales Guy: “Um, you just didn’t come?”

Me: “No. I’ve asked you guys over and over to stop calling, and you kept calling, so I just decided to make an appointment whenever you call.”

Sales Guy: “So, you had no intention of coming in?”

Me: “Nope.”

Sales Guy: “So, you made an appointment knowing you wouldn’t come in?!”

Me: “Yep.”

Sales Guy: “You can’t do that!”

Me: “I can and I did and I will every time one of your guys calls me again.”

Sales Guy: “But you’re wasting our time!”

Me: “Then stop calling me. When a paying customer tells you they don’t want any more of your solicitation calls, especially when the calls are coming multiple times per week, maybe listen?!”

(The calls stopped after that, and my next car was a different brand.)

1 Thumbs
938