Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

This Argument Is In A Vicious (Bi)Cycle

, , , , | Right | March 15, 2022

I am waiting in line to hire a four-seater bike to use while we are in the holiday park. I wait for some time before the person in front of me gives up, and I can move ahead and inside and see what the wait is.

I can see a middle-aged woman arguing with the holiday rep. I catch this much:

Customer: “I don’t understand. I’m not going to steal it, am I?”

Holiday Rep: “I am sorry, but it’s a standard fee.”

Customer: “But why?”

Holiday Rep: “It’s a standard charge if the bike is damaged or late; you get the money refunded if not.”

Customer: “But I can’t afford it.”

Holiday Rep: “I’m sorry, but the system will not let me process the hire without it.”

She huffs and stomps off, only to linger around the tills.

Me: “I’d like to hire a four-seater, please.”

Holiday Rep: “That will be a £10 deposit and [some small amount] for the day.”

Me: “No problem.”

Customer: “They are ripping you off; you won’t get your money back!”

Me: “I hire one every year and I’ve never had an issue before. In fact, you are the only person I have ever heard having an issue.”

Customer: “Well, it’s just… I’m not… It’s not fair.”

I hired the bike and they brought it round. We left before the woman moved from her spot. Not sure why people want to spend their holiday arguing about something that can’t be changed, with people that cannot affect it even if it could.

This Answer Is As Clear As Glass

, , , , , | Working | March 10, 2021

I am a field service mechanic for an equipment rental company. Yesterday, I blocked a machine from going on rent due to a broken windshield. I am out on a service call when I get the following call from my boss.

Boss: “Why did you say not to send the machine with the broken windshield?”

Me: *Pauses* “Because it has a broken windshield.”

Boss: “But are you concerned about the broken glass?”

Me: “Yes, that’s why when I saw the machine with broken glass, I said, ‘Don’t send it; it has broken glass.’”

Boss: “But is it dangerous?”

Me: “Broken glass? Yes!”

Boss: “Oh, well, I just wanted to know if I could send it out.”

Me: “Has someone else replaced the glass since yesterday?”

Boss: “No, but—”

Me: *Interrupting* “Then no. We can’t send a machine with broken glass out on rent.”

Boss: “Are you sure?”

Me: “Yes. I’m sure. If it breaks further, it could cut someone.”

Boss: “Oh, I hadn’t thought of that.”

He’s a nice guy and means well but is kind of clueless sometimes.

When The Day Feels Twice As Long

, , , , | Right | January 8, 2021

Customer: “Why am I being charged for two days? I only had it for forty-eight hours!”

Give Him A Week, Then He Might Get It

, , , , | Right | November 3, 2020

A customer calls in looking for a dumpster for tomorrow, Saturday.

Me: “Our first available delivery date is Monday. We service Monday through Friday only in your area.”

Customer: “Okay, so no tomorrow?” 

Me: “No, sir, Monday through Friday only.”

Customer: “Okay, so how about next Saturday?”

When “Not Available” Means Exactly What It Should

, , | Right | March 30, 2020

(I work for an equipment rental facility that also offers online bookings. Sadly, I have some variation of this conversation more than I like to admit.)

Me: “Thank you for calling [Rental Facility]; how may I help you?”

Customer: “Hi. I was on your website and I tried to book a reservation. I kept trying but it just kept giving an error message that you don’t have that equipment available for some reason. So, I figured I would give you a call and book it that way.”

Me: “All right, what was it you wanted?”

(They then proceed to give me all of the details about what they want and when.)

Me: “So, the reason why it was telling you it’s not available is that it’s not available for that time that you wanted.”

Customer: “Really? I just figured your website was not working or something.”

(What is worse is that they often tell me that they went through and tried to get it at another location or another time and it worked just fine, but not at the specific day/location they wanted. How do you figure it’s a website problem, then?)