Unfiltered Story #118469

, , , | Unfiltered | August 19, 2018

(I’m a department manager of a big box retail store. A customer goes to one of the cashiers trying to return items that are five days past the policy. When the cashier tells her she can’t, the customer asks for a manager. The cashier pages for me and I tell the cashier over the phone sorry, but we can’t take it back.)

Customer: “This is ridiculous. These items are just five days or so past the return policy, and you won’t take them back, huh!”

Me: “I’m sorry, but once they pass the return policy, we have no way to return or exchange them. Our registers won’t even let us.”

Customer: “This is absurd! You should have big signs posted at every register and in front of every door. This is why your company is going out of business. You’re gonna give me your corporate contact info so I can tell them about the service I got today!”

(After a bit more huffing and puffing from the customer, I gave the woman our company’s address, and went back to my dept. We do post our policy at every register in our building, and we aren’t going out of business. In fact we are opening up new locations!)

Didn’t Have Anxiety, Until Now

, , , , , , | Healthy | August 18, 2018

(I am working the register at my store. My coworkers are all busy elsewhere, and it is a slow part of the day, when an old man walks up and purchases a small item. Things are going normally until I hand him his change. It should be noted that I have a mild form of adult acne.)

Customer: “Do you know you have a red thing on your face?”

(He points toward a small flare up of acne on my cheek. I blink for a moment, because while part of me knows what he’s pointing at, no one has ever said anything directly to me about it before.)

Me: “What do you mean?”

Customer: “You have a red thing on your face. I know what that is. It’s caused by anxiety.”

(I have never had anxiety issues, and now that I have confirmed what he’s talking about, I speak with a deadpan tone.)

Me: “Sir, I have acne.”

(I’ve never really been self-conscious about my acne, but I don’t like the way he’s talking about it. He takes his receipt and starts heading for the door while still talking to me.)

Customer: “Yes, and that is caused by anxiety. I have seen this before.”

(My tone has gone cold, and in my head I’m wondering why my personal health is his business.)

Me: “Sir… my mother is a nurse.”

(What I’m hoping he’ll pick up on is the implication that, “if something were seriously wrong with my face, she would know,” but he doesn’t get the hint.)

Customer: “I worked fifty-five years in medical technology maintenance.”

Me: “So, you never actually practiced medicine, then.”

Customer: “I have seen this before. It’s anxiety.”

(He then starts rambling something I don’t quite follow, but he makes it sound like he’s had bugs grow out of his own acne in the past. Or seen them grow out of acne in other people. Or maybe even caused them to grow out of other people’s skin infections. The main thing I key in on is his use of the words “grow out of,” which does not give me mental images of bacteria. It genuinely sounds like he’s talking about live insects growing out of people’s faces, which is incredibly creepy.)

Me: “Are you a doctor?”

(I ask this bluntly, trying to convey with my tone and expression that if he is not a licensed medical professional, I do NOT want his opinion on my face, and he needs to stop talking.)

Customer: “I work with medical equipment. But I have seen this before. It’s anxiety. It is.”

(Thankfully, after that the customer just kind of nodded and walked out the door. To date, he’s the creepiest customer I’ve had to serve.)

Not Worth Sweating About

, , , | Right | August 8, 2018

(I work clothing at a big box store. I guess back in the day, they carried sweats year-round, but this was long before my time. Now we only carry them in the wintertime. It is currently May.)

Customer #1: “Do you have sweatpants?”

Me: “I’m sorry, but we don’t have any right now.”

Customer #1: “Sold out for the season?”

Me: “Yep.”

Customer #1: *turns to the man with her* “I guess they’re out.”

Customer #2: “What kind of store doesn’t have sweatpants?!”

Customer #1: “A store that is getting ready for summer.”

Customer #2: “That is ridiculous! You just lost a customer!”

(This was not the first time something like this happened. It seems when I tell a younger person we don’t have sweatpants year-round, they tend to understand, but when I tell an older customer we don’t have sweats year-round, they go ballistic.)

Small Town Big Heart America

, , , , , | Friendly | August 2, 2018

I live in a small town, the kind where everyone knows everyone.

My friend sent me a letter. On the envelope, she accidentally put my parents’ street number but my street name.

The postman knew my parents well, and asked them to give me the letter. It still got to me on time. Best part of small-town America.

Unfiltered Story #116526

, | Unfiltered | July 20, 2018

(I am working in the concession stand of an amusement park. A customer had just ordered, and was about to pay. He hands me his credit card. Due to us having a new cash register system, the credit card scanner does not work, so I have to enter the  numbers manually)
Customer: What are you doing?
Me: I have to enter the credit card numbers manually with our new system.
Customer: You are just trying to steal my credit card information!
Me: Sir, I promise I am not trying to steal your credit card information.
Customer: No, you are memorizing the numbers so you can steal my credit card information.
Me: Sir, I have entered 50 credit cards so far today, I could not possibly remember the numbers, even if I wanted to.
Customer: Uh, fine. But if I have any unauthorized charges on my credit card then I am coming back here to find you!
Me: Okay, Sir.
(He never did return.)

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