Unfiltered Story #115160

, | Unfiltered | June 19, 2018

Last fall I worked as a ref for my towns soccer league. My boss would move me from field to field and on this particular day I was working on the 9 & 10 year old’s field. It was my first time working it and I was pretty nervous about messing up. The coaches didn’t make it any better.

Coach #1- (to his helping coach) “This ref has no clue what she’s doing.”

Coach #2- (he responds) “They really need better refs.” (This time out loud & to me) “That should have been our ball!”

His team had obviously been the one to kick it out considering one of his players handed it to the other team before I had said anything.

This continued through the whole game. I was tempted to make him leave the field for unsportsmanlike behavior but decided against it.

After the game I was on the verge of tears when the coaches of the other team, which I add still lost even though I “clearly favoring them”, came up to me.

Coach #3- “Hey, don’t listen to those guys. Their a**holes and you did fine.”

Coach #4- “We know this was your first time on this field and we hope you come back. You really were a lot more fair than they have you credit.”

My boss had overheard the whole conversation and had even heard some of the comments Coaches 1 & 2 had made during the game.

To say the least, they won’t be coaching for this league for a very long time and the other two are coming back to coach next year!

Rudeness Scores A Ten

, , , , | Right | June 18, 2018

(At my office, we have a ten-minute late policy that we can be lenient on, but we usually aren’t if we are very booked. Today is one of those days.)

Customer: *calls in* “Hi. I am running a little behind; my mother’s car broke down.”

Me: “Okay, thanks for letting me know, but just so you know, we do have a ten-minute late policy; if you are more than ten minutes late we are going to have to reschedule your appointment.”

Customer: “But it’s not my fault; I’m not going to leave my mother out here alone.”

Me: “I understand, but we still keep the policy because we have other patients to see, as well.”

Customer: “Well, I’m not going to leave her alone out here.”

Me: “I understand, but like I said, if you are more than ten minutes late we will have to reschedule.”

Customer: “I don’t think you do understand; can’t you be a little lenient?”

Me: “Unfortunately, no. We have a heavy schedule today and we can’t budge on our policy.”

Customer: “Fine.” *hangs up*

(She shows up with only a few minutes to spare; luckily I am not the one who checks her in, but I overhear what she says.)

Customer: “The person we talked to on the phone was very rude.”

Coworker: “I don’t remember anyone being rude.”

Customer: “Well, they were, and I had to break all the laws to get here on time.”

(Next time just cancel your appointment; no one is forcing you to be here.)

Wealth Can’t Buy Class

, , , | Right | June 18, 2018

(A guest walks into the lobby of the hotel where I work.)

Me: “Hello, how are you this evening?”

Guest: *suave voice* “Wealthy.”

Me: *confused blank stare*

Guest: *awkwardly* “Um, nothing, just checking in.”

Me: “All righty.”

This Call History Is Building

, , , , | Right | June 15, 2018

(We have several locations, but because people are out sick or on vacation, some locations don’t have certain “specialists” at the moment, especially the ones that don’t see as many people coming through. Most callers have been understanding about this, and have been fine with speaking to whoever is available. This caller, however…)

Me: “Thank you for calling [Company]. This is [My Name]. How may I help you?”

Caller: *clearly irritated* “Is this the [Other Location] branch?!”

(I glance at the screen to see which phone number she called.)

Me: “Uh, no, ma’am. You’ve called [Our Location], but I can get you over to [Other Location].

Caller: *sarcastically* “Oh, can you, really? I have talked to several people and been transferred a dozen times, and I’m still not talking to someone out there!”

(I find this odd, as there are only three operators currently working, and in the last half hour each of us has only taken a couple of other calls. If one of us had heard from this woman more than once, we would have said something to the others. I know I haven’t gotten her, as all my callers to this  point have been men. Not to mention, if she wants the location she says she does, then it seems odd that she’s calling the number to a different branch.)

Me: “I’m very sorry about that, ma’am. I can definitely get you over to someone; what do you need to speak with someone about?”

Caller: “About [issue]!”

Me: “Certainly—”

Caller: “And I want to talk to someone at [Other Location]! I keep getting every other branch but that one!”

Me: “I do apologize. The person who usually handles [issue] at that branch is actually out sick today, but someone else can definitely help you out. If you need to come in and that location is most convenient, we can get someone out there for you.”

Caller: “I want someone who is actually sitting in the [Other Location] building!”

Me: “Ma’am, we only have one person at that location who can handle [issue], and she’s out sick today. But if you’ll give me just one moment, I can get someone on the line who can meet you at [Other Location]—”

Caller: “Oh, so, you’re going to transfer me, too?!”

Me: “Uh, yes, ma’am. I only answer the phones, so I wouldn’t be able to help you with [issue], but I’ll keep you on the line until I can get someone who can help. Bear with me one moment, please.”

(I put her on hold to start a transfer over to the next nearest location to her. One of the “specialists” answers after only a couple of rings and I breathe a sigh of relief.)

Me: “[Specialist], I’m really sorry, but I’ve got a cranky one for you, for [Other Location]. I tried to tell her someone could go out there if she needs, but apparently that isn’t good enough. She wants someone who is actually sitting at [Other Location], but, uh, that obviously can’t happen, and she’s pretty irate about it.”

Specialist: *sighs* “There’s always one, and she’s probably the one who hung up on [Other Specialist] twice already. Put her through.”

Me: “Here she is. Sorry, again.”

(I finish the transfer and shake my head.)

Coworker #1: “Was that a lady calling for [Other Location]? I just had her, and I told her pretty much what you just did. Just… didn’t do it more than once like you had to.”

Coworker #2: “I had her, too.”

Me: “Well, it sounds like she hung up on [Other Specialist] a couple times, probably after finding out that he wasn’t sitting in the building ten miles away. Some people…”

(The specialist messaged me just a bit later that the woman hung up on him, too, after being informed that, no, he was not sitting in the other building but could meet her out there. For some reason, she was apparently under the impression that they couldn’t help her because they weren’t in the building she wanted them to be in right that moment.)

Unfiltered Story #114602

, , | Unfiltered | June 15, 2018

This takes place in October. I am working in the clothing department of a discount big box store. A customer in ladies athletic clothing stops me.
Customer, showing me a pair of grey athletic capris with white stripes down the side: I was in here a few days ago, and bought a pair like this, except they were black. I want another pair, and now I can’t find them. I’m going to Hawaii in February, and I have to have them.

Me, showing her a pair of black athletic capris: How about these?

Customer: No, they were looser than that.

I look around the area, but don’t see any capris like what she is describing.

Me: I’m sorry, I don’t see anything like you are describing.

Customer: I was in here just a few days ago, and you had a whole rack of them. I’m going to Hawaii in February, and I have to have them.

Apparently, Hawaii has a really strict dress code.

Me: I don’t see them. Just the gray ones, and those other ones I showed you.

Customer: I don’t look good in stripes. They make me look hippy. I was here just a few days ago, and you had a whole rack of them.

Customer points to a rack of coats: They were where that rack of coats is.

Me: Ma’am, those coats have been there for a month. You should check the clearance racks to see if there’s any left.

And then I just walked away, not knowing, what else to say/do.

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