Unfiltered Story #168936

, , | Unfiltered | October 2, 2019

(I’m part of a team that answers the phones for all of the locations in the company and directs the calls to the appropriate people.)

Me: *answers the phone with my usual greeting* How may I help you?

Caller: I need to talk to [name]!

Me: Okay, certainly. Just one moment and I’ll get you over to him. (Note that the particular person this guy wanted is one of our cold-call transfers, meaning that we just put the callers directly through the line without paging the person first.)

Caller: And I better not get his voicemail again! I just called and got it and I won’t talk to a machine! *the caller is getting more irate with every word*

Me: Uh, I’m sorry about that sir. I can try calling him myself to see if he’s in. (While we normally don’t do that, I’m trying to deescalate the situation.)

Caller: You do that, sweetheart!

Me: *I bristle at being called ‘sweetheart’ but try to get the requested person; I get his voicemail, however, so switch back to the caller* I’m sorry, sir. I’m getting his voicemail also. It is the lunch hour, so he may not be at his desk. If it’s urgent I can see if someone–

Caller: You’d better get someone on the phone for me!! I need to talk to someone right now and I won’t talk to a DAMNED MACHINE!!

Me: Just one moment, sir, and I’ll see if I can get someone for you. *I put him on hold and take a deep breath before I start trying everyone in the department the caller needs. No one is answering, until I get the new woman in the department* I am really sorry, [new woman]. I’ve got a guy on the line wanting to talk to [name] and he’s really angry because he got his voicemail and wants to talk to someone right this moment. He won’t tell me what he needs so urgently, though.

New Woman: *I can practically hear her rolling her eyes* That’s fine, put him through. I’ll deal with him.

Me: Thanks. You’re a saint. *I transfer the guy over and breath a sigh of relief*

Coworker: All that over getting someone’s voicemail? During the lunch hour? Jeez. I heard him yelling all the way over here.

Me: Yep. I sure love the things people choose to get mad over.

Listen Here, Doll…

, , , , | Related | September 29, 2019

(I’m at a big retail store when the following occurs.)

Little Girl: “I want this one.”

Mother: “Are you sure?”

(I glance back. A small white girl with blonde hair is holding a black Barbie doll with an Afro. Her mother is also blonde.)

Little Girl: “Yes! She’s so pretty! I love her hair!”

Mother: “Are you sure? I’m not returning this.”

Little Girl: “Like I said, I love her!”

Mother: “Well, okay. I guess you can have her. But are you sure you don’t want the doll with the really long hair?”

Little Girl: “No, I want this one! Grandma got me the Rapunzel one last time!”

Mother: “Well, okay. But I’m not returning her.”

Me: *thinking* “Just get her the doll already!”

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Unfiltered Story #168430

, , | Unfiltered | September 28, 2019

(Our store usually has a lobby that is open 24/7, as is drive-through. One night, after I worked my afternoon shift and my boyfriend arrived for his evening shift, he discovered several people had called in, and they were forced to close lobby. The customers that were already there (and myself) were allowed to remain, but nobody else was allowed inside. I’m used to staying overnight at the store with my boyfriend, so I brought my laptop and settled in beside one of the windows. Two drunk college students arrived and tried to come in, even though the door was locked and there was a large sign saying “WE ARE CLOSED”. They then saw me in the window and marched over.)

Customer: *through the window* Let me in!

Me: *shakes head, points at sign*

Customer: LET. ME. IN.

Me: *shakes head again, shrugs*

Customer: Why won’t you let me in?!

Me: *points at sign again*

Customer: FINE. F*** YOU THEN. *punches the window beside my face, flips me off, and storms away, girlfriend in tow*

A “Bit” Too Late

, , , , , | Friendly | September 28, 2019

(I’m walking to the bus stop when a group of grey-haired men walks toward me.)

Gray-Haired Man: “But I don’t need to hear the problems of a bit–” *sees me* “–female customer.”

(I appreciated that he didn’t want to offend me!)

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H2-OMG Just Take The Water!

, , , , | Right | September 25, 2019

(I work in a restaurant as a hostess. Sometimes customers start throwing their orders at me as soon as they come in, so I offer to get them glasses of water to make up for the fact that I’m not allowed to take their orders. A couple of regulars come in and start doing this as I’m seating them at their table.)

Woman: “I’d like a sweet tea and bowl of vegetable soup to start.”

Me: “I’m sorry, ma’am, I’m not able to process your meals; however, I can start you off with a glass of water while you wait for your server to arrive, if you’d like.”

Woman: “Sure, we’d like half.”

(She waves me away without explaining what “half” means, so I’m left having to guess at what she wants for her and her husband. After a minute, I return to their table with two glasses filled halfway with ice and the rest with water. The woman looks at me funny as I set them down.)

Woman: “No, I said I wanted half. These aren’t half.”

Me: “Oh, sorry about that, ma’am. I’ll fix these right away.” 

(I go back to the drink fountain and fill their glasses halfway with water, still attempting to figure out what “half” meant. I bring the glasses back to their table again and she huffs, looking at me with an annoyed expression.)

Woman: “No, these still aren’t right. I said I wanted half; this isn’t half.” 

(I have customers who need to be seated waiting at the door, so I finally decide to ask this lady what she means by “half”.)

Me: “I’m sorry, ma’am, I’m afraid I don’t understand exactly what you mean by ‘half.’ Could you explain one more time?”

(She gives a rude sigh and rolls her eyes.)

Woman: “I said I wanted half. A glass with just ice, filled halfway. My husband wants the glass filled. Was that so difficult?”

(I take a silent deep breath as I fix their waters yet again and take them to the couple’s table. The woman finally seems content with what I brought her.)

Woman: “There, finally.” 

(The husband gave me an apologetic look and I finally got to seat my waiting customers. To this day, I still wonder how she expected anyone to get “one half glass of ice and one full glass of water” from “I want half.” Needless to say, I stopped offering to get anybody a glass of water after that.) 

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