Viva La Revelation

, , , | Right | August 1, 2012

(It’s the 4th of July, and I’m 9.5 hours into my 10-hour shift. For the umpteenth time today, a customer asks why I’m working on the 4th of July.)

Me: “Welcome to [Credit Card] customer service. My name is [My Name]. How may I help you?”

Customer: “Why the h*** are you at work on Independence Day?! Are you even American?”

Me: “Yes, sir, I was born and raised in Florida. How can I help you?”

Customer: “If you’re really an American, you wouldn’t be working today. You’d be celebrating our nation’s freedom!”

Me: “You know, I’d love to be with the rest of my family enjoying the festivities and fireworks, not to mention the food, but I’m here working to support my family. And, I wouldn’t be working if YOU weren’t calling.”

Customer: “Oh… I never thought of it that way.”

Me: “No one ever does. How can I help you?”

1 Thumbs
2,659

Get Yell Soon

, , , | Right | July 17, 2012

(While standing near a store’s greeting card selection, I overhear this conversation between an older customer and an employee.)

Customer: “Excuse me, I’m looking for a Father’s Day card to give to my son. However, you only have two here and they’re stupid.”

Employee: “I’m sorry, but those are the only ones of that type of card that we have.”

Customer: “But they’re stupid!”

Employee: “I’m sorry, sir.”

Customer: “You know what? You need to call your greeting card people and make them send you better cards! You know, we’re all growing older here and we have sons that have children. I want to give my son a Father’s Day card! What is wrong with you people?”

Employee: “I’m sorry, sir, but we don’t have any control over what the greeting card company sends us. We just display the cards they provide us with.”

Customer: “Well, I’ll just have to go to [Other Store] then! Maybe they’ll have what I need!”

Employee: “Feel free to do that, sir. However, I can tell you that they are supplied by the same company. They will have the same selection.”

Customer: “This is ridiculous! I guess we’re just not supposed to get older, is that it?! We’re not allowed to age! You need to call your supplier and demand you get better stock!”

Employee: “I’m sorry, sir, we have no control over—”

Customer: “CALL THEM! What an outrage! You are the rudest employee I’ve ever had to deal with! We’re just getting older! We should be allowed to get older! Call your company RIGHT NOW!”

Employee: “Sir, if you just leave your name, I can tell my manager you have a complaint—”

Customer: “NO! JUST CALL YOUR D*** COMPANY!” *angrily storms out*

1 Thumbs
849

Mortarboard And Hassle

, , , , | Working | July 12, 2012

Me: “Hey, [Supervisor], I know it’s two months away, but I wanted to let you know I need my graduation day off.”

Supervisor: “That’s fine, but you need to put the request in the system two weeks before. But I’ll be sure to approve it.”

(A month and a half later…)

Me: “[Supervisor], I just put the request for my graduation day off into the system.”

Supervisor: “Oh, great; I’ll approve it right now.”

(The next day…)

Me: “So, am I all set for graduation?”

Supervisor: “Oh, I completely forgot! Let me do that right now.”

(This continued EVERY work day that week. Lo and behold, the next week’s schedule comes up with me on for my graduation day.)

Me: “I thought you said I was all set to have the day off?”

Supervisor: “Well, now that you’re on the schedule, you’ll need to find someone else to cover it for you. Too many other people were given the day off.”

Me: “But… You said…”

(My supervisor leaves me there with my jaw on the floor. Just then, my store manager walks by.)

Store Manager: “Hey, [My Name], what’s wrong?”

Me: “My supervisor wants me to work my graduation day.”

Store Manager: “Did you request it off in the system?”

Me: “Yes.”

Store Manager: “Oh, I see. I’ll take care of this!”

(When my shift ended that day, I saw that I was no longer scheduled for my graduation day. Even better: she made my supervisor cover for me.)

1 Thumbs
1,771

Dementia In Absentia

, , | Working | April 26, 2012

(The owner of the place isn’t all quite there — too much to drink some days — and hardly knows how to run a business. Every day, she calls in to check on business.)

Me: *answering the phone* “Welcome to [Store]. This is [My Name]. How may I help you?”

Owner: *sounds hungover* “[My Name]? When did you start working?”

Me: “I’ve been here since we opened at seven am.”

Owner: “What time is it now?”

Me: “Almost 11.”

Owner: “Okay, I’ll be in around noon.”

(Noon rolls by and she doesn’t show up until around six pm.)

Owner: “Sorry, I’m late. I had to do errands.”

Me: “Oh, okay. Well, I’m almost finished cleaning up and then I’ll be leaving.”

Owner: “That’s fine.”

(The owner pulls out a bottle of rum hidden in the freezer, grabs a cake from the cooler, and then empties out the register.)

Owner: “I’m going home now. See you tomorrow.”

Me: “All right. I’ll lock up when I’m done.”

(I finish cleaning up by seven pm and just before I lock up, my cellphone rings. It shows my boss on the caller ID.)

Me: “Hi, [Boss], I’m leaving now.”

Owner: “On your way home can you drop me off my bottle of rum, maybe a cake, and tell me how much money is in the drawer?”

Me: “Uh, when you stopped by earlier, you took the rum, the cake, and the money.”

Owner: “No, I didn’t!”

Me: “Yes, you did. You put your money in your pocket, and took the bottle of rum and the cake to your car.”

Owner: “I swear you stole it! I’m going to call the cops and they’ll be arriving the same time that I get there!”

Me: “I swear that you stopped by and picked up the rum, your cake, and the money from the register not even an hour ago.”

(I hear a car door open in the background, followed by a string of swears.)

Me: “I take it you found what you were looking for?”

Owner: *flustered* “You lucked out this time! I found the cake and the money, but the bottle of rum is empty and sitting on the passenger seat of my car!”

Me: “Did you drink it on your way home? I don’t think the cops would have appreciated that.”

Owner: *click*

(I closed up shop, left my key, and never returned to work after that!)

1 Thumbs
2,593

We Try Not To Die For A Pie

, | Right | March 23, 2012

(I’ve just finished taking a customer’s delivery order.)

Customer: “So, if it’s not here in 30 minutes it’s free, right?”

Me: “I’m sorry. We strive to get it to you within 30 to 45 minutes, but there’s no free pizza if it’s there after 30 minutes. That used to be policy, but we stopped doing that years ago.”

Customer: “That’s unacceptable! Why?”

Me: “Because drivers were having to pay for late pizzas out of their paychecks. Consequently, they were driving dangerously fast, causing accidents. People were getting badly hurt, so we ended that policy.”

Customer: “I don’t see how that’s my problem!”

1 Thumbs
1,311