Taxing Taxing, Part 6

, , , , , , | Right | September 2, 2020

I am a paid tax preparer. In Minnesota, there’s an additional tax form called the M1PR Rebate of Rent and Property taxes. It’s a repayment of part of your property taxes, or part of the rent your landlord used to pay their property taxes.

It’s filed separately from your normal tax return, and the due date is August 27th of the next year.

It’s the last day to file your income taxes for this year. A client comes in with two sets of taxes, a full tax return for this year, and a rent rebate for last year. It’s not yet August, so there’s plenty of time to file the rent rebate for last year.

I’m getting many, many, many clients. Due to the health crisis, all of our major competitors are closed. We’re the only open tax office in the city.

I’m in triage mode. Many clients are bringing in returns from all sorts of years. This year, last year, three years ago, fourteen years ago… I’ve been letting all of my clients know that this year is the year where the due date is coming up, and I’m only doing this year’s taxes. Prior years can wait till tomorrow when we are still open but don’t have a deadline.

This client is having none of this. They insist on getting their 2018 Renter’s Rebate done right here, right now. “You should do one client at a time!” the client insists.

I pass the client to our manager, who tells the client the same thing. The client then walks out and insists that they’ll get their taxes done elsewhere. They take their unfinished 2019 income taxes with them.

I wish them luck looking for a CPA or other preparer who’s willing to do a prior year’s rent rebate on this night.

Taxing Taxing, Part 5
Taxing Taxing, Part 4
Taxing Taxing, Part 3
Taxing Taxing, Part 2
Taxing Taxing

1 Thumbs

Unfiltered Story #207079

, , , | Unfiltered | September 1, 2020

(I work for a semi-popular deli and we have a warmer for keeping orders nice and hot. It’s been a long day, so my coworkers and I all decide to chip in and treat ourself to a small chicken brest. I put one in the warmer and stick a SOLD sticker to it.)
Customer: I know *manager* personally, and he said I could have a discounted order.
(I know it’s going to be a long transaction. Also, my manager is female.)
Me: I’m sorry, I can’t do any discounting just cause you know claim to know someone.
Customer: Well he said I could have 1/2 off my purchase. You should give me my discount!
(She has a small platter, one that costs $10.00)
Me: I can’t give you any discount. We don’t do that here. Im sorry if anyone misled you.
(She suddenly looks at me, and explodes in rage.)
Customer: How dare you disrespect me! I am a paying customer at this s*** hole! My business pays your d*** bills! I DESERVE RESPECT FROM YOU!!
(She then grabbed the chicken we were cooking and threw it at me. She thankfully missed, and it hit the wall)
Customer: Go to hell!
(She stormed out of the store. I just stood there, shocked. I never saw her come in again.)

We Know When You Don’t Know

, , , , | Right | July 23, 2020

I’m training a new person. We only schedule current clients but try to help other people that accidentally get to us the best we can.

Me: “Thank you for calling [Company]. How can I help you?”

Customer: “I want to know your pricing on general pest control.”

Me: “Well, I’m not familiar with our pricing, but if I can take your name and number, I can have an inspector give you a call as soon as they are in.”

Customer: *Scoffs* “No, thank you, I think I will deal with people who know what they are doing.” *Hangs up*

Me: *After turning to trainee* “Funny thing about that, the only way people can get to us is by selecting the option that they are a current customer, which he clearly wasn’t. So, the person who wants to only deal with people who knows what they are doing… doesn’t know what he’s doing.”

Trainee: “So we dodged a bullet there?”

Me: “Oh, yeah! Moving on…” 

1 Thumbs

Where’s Your Seoul? It’s Sai-gone!

, , , , | Right | June 17, 2020

I’m a Korean-American working as a cashier at a liquor store, and I am in my mid-twenties. I have grown up and lived here pretty much all my life and I run into these types of encounters with customers at least twice a month. This type of situation happens frequently with older white males.

Me: “Hi. Did you find everything okay today?”

The customer just stares.

Me: “Yes? No?”

Customer: “Where are you from?”

Me: “Excuse me?”

Customer: “Where are you from?”

Me: “I live here in Minneapolis.”

Customer: “No, where are you really from?”

I know where this is going and want to be a smarta**.

Me: “I grew up in a small town about thirty miles north of here.”

Customer: “No, no, you know what I mean.”

Me: “Nope, I’ve lived here for almost 25 years of my life.”

Customer: “No, no.”

The customer makes motions around his face with his hand.

Customer: “This! Where were you born?”

Me: “Well, I was born in Korea, but I moved here when I was about eighteen mon—”

Customer: “I see, I see! Yes! When I was stationed over in Vietnam, I saw all kinds of Oriental women from all over Asia, and I always thought Korean women were the most beautiful women. They were so delicate and shy! You just remind me of this one woman I met in Hanoi; I think she was Korean or Vietnamese or something, and she was the most beautiful woman I’ve ever seen!”

Me: “…”

1 Thumbs

That Behavioral Class Isn’t Working

, , , , | Right | June 5, 2020

I work at a smaller branch of a bank where almost everyone is a regular and we are encouraged/required to be extra friendly and chatty with every customer. One particular gentleman is visiting from Nevada and has a habit of coming in a few times a day to withdraw money. He hasn’t been visiting long but has managed to become notorious enough that we usually direct him to our one male teller. This interaction takes place during a rush, so I’m unable to hand him off.

Me: “Welcome back! What can I do for you?”

Customer: “Just a withdrawal.”

Me: “Sounds great. What are you up to today?”

Customer: “I just got done with [behavioral class] and I’m gonna go home and play with myself. I mean—” *leering* “—play my guitar.”  *Winks*

I want to avoid an uncomfortable conversation, so I continue as if he really is talking about playing the guitar.

Me: “Aw, that should be fun!”

The customer is chuckling, making sideways eye contact.

Customer: “Yeah, I think I’m going to call a few people over and have them play with me.”

Me: “Even better!”

Customer: *Still leering* “Heh heh, yeah, maybe you can come over and you know, play with me.”

Me: “Unfortunately, I never did pick up the guitar. That was my cousin’s thing.”

He leans across the counter, makes solid eye contact, and utters the following.

Customer: “Well, in that case, I’ll just have to think about you.”

Me: “Here’s your money, sir. Enjoy your evening with friends.”

As of now, he has one week left of his class and we are ALL counting down the days.

1 Thumbs