Unfiltered Story #190867

, , , | Unfiltered | March 26, 2020

A new employee was having trouble accessing his voice mail. He had called the IT department several times over the past week to get a new password, as the one they initially gave him did not work. Finally he spoke to one of the techs.
Co-worker: “I still need a password to get in to my voice mail.”
Tech: “We left you a voicemail with it.”

Unfiltered Story #190324

, , , | Unfiltered | March 21, 2020

(I work at a musical instrument store with multiple locations, each with slightly different inventory. As such, it’s pretty routine for a customer to order an item they found at another store.)

Customer: I bought something at *other location* and I want to order a matching one.

Me: Great! We can definitely do that for you. What was the item?

Customer: Oh just look up my purchase, tell me what it was, and get me another one. I don’t remember.

Me: Okay, can I have your name or do you have a brand/model number so I can find the purchase?

Customer: No.

(After going back and forth explaining I need some info to find what he bought, he finds a picture of the receipt on his phone).

Customer: This one right here. Get me that one. I’ll put *dollar amount* down and I’ll pay the rest when it gets here.

Me: Okay, first I just want to let you know that from the receipt it looks like you bought an old floor model at clearance price (not uncommon, and it’s a great way for customers to find awesome deals). The only ones available to order are brand new, so they’re full-price. Also, we can’t place special orders unless they’re paid in full.

Customer: Yes you can. *Store manager* lets me do it.

Me: I’m sorry sir, it’s company policy. To order something it has to be paid in full. (I know for a fact our manager would never let that happen, and had just talked to the staff that afternoon about people lying to get special treatment).

Customer: Fine. What’s the price again?

Me: *Reads full price*

Customer: *Expletive*! I bought one last week for *clearance price*!

Me: Yes sir, you purchased an older floor model and got an excellent deal. The only *item* currently available is brand new and therefore *full price*.

Customer: (In a rage). No it’s not! It’s *clearance price*, I got one last week! I’m going back to *other location*, where people are competent! (Storms out and almost knocks over several displays in anger)

Me: Okay, I’m sorry we couldn’t help you and I hope they help you find everything you need!

(After the customer leaves, I call the other location to give them a heads up they have an angry customer headed their way and explain the situation)

Location 2 Employee: I’m the one who sold him *item* last week, and I TOLD him everything you just did.

Me: Yeah just letting you know because he seemed convinced you’d get him *item*.

Location 2 Employee: Thanks man, and we totally will…for *full price*.

Unfiltered Story #190290

, , , | Unfiltered | March 19, 2020

I work as a cashier at the deli/grill area inside the store. We have a soda fountain with Coke products located to the side of the counter, so customers buy the cups first and serve themselves. This takes place on a Sunday, our busiest day. My customer happens to be an elderly gentleman.

Me: That’ll be (total).

He doesn’t move or respond. Finally, after a moment:

Customer: I can’t get my wallet out of my pocket. Can you reach it for me?

I am stunned for a few seconds until I realize that his wallet is in his back pocket and he is legitimately unable to pull it free, so I get it for him. He pays without a problem.

Customer: Can I get some water?

Me: Of course, sir. We actually have water cups around the corner, so you can help yourself, but I can get it for you if you want.

Customer: Yes, please.

He goes to sit down with his food while I fill a water glass and bring it to his table. I set it right in front of him.

Me: Here you are, sir.

He doesn’t say anything. I have to return to the register at that point because I have more customers. A few minutes later, I see the same man walking past the counter with a second water glass, this time filled with Coke. I go up to him.

Me: Excuse me, you have to pay for that.

Customer: Huh?

Me: Sir, if you’re getting pop, you have to pay for it first.

Customer: (suddenly angry) I just wanted water!

Me: I brought you some water already. It’s on the table. The cup you have now has Coke in it and you need to pay for it.

Customer: I don’t want Coke, I want water! I’m not paying for this!

He thrusts the cup towards me and shuffles back to his seat. I don’t see him again that day. But after that, plus a few instances of customers stealing soda, my manager put up a sign reading “Plastic cups are for water only.”

Unfiltered Story #189073

, , , | Unfiltered | March 12, 2020

(So this happened to my friend and not me)
Customer: Excuse me, do you people do special cuts with the pork lion?
Friend: I’m sorry, the what?
Customer: The pork lion! *gestures to indicate a vaguely log shaped thing*
Friend: Oh! Pork loin?
Customer: Yes!!

Start Making A Burrito Pizza To REALLY Confuse Them

, , , , | Right | March 9, 2020

(I deliver for a local pizza place in a Minnesota suburb. Between deliveries, drivers typically have to do some of the smaller tasks, like answering the phone. It rings and I pick it up.)

Me: “Thank you for calling [Store]. Will this be for carry-out or delivery?”

Caller: “Delivery, please.”

(I get his phone number, and since he’s ordered from us before, his name and address pop up on the system. I confirm both and prepare to take his order, when I get this:)

Caller: “Do y’all sell cheeseburgers?”

Me: *pauses for a second or two* “Uh… no… but we have a cheeseburger pizza…?”

Caller: “Oh, well, that’s close enough.”

(The rest of the transaction proceeded as normal. One would think, though, that someone who’d ordered six or seven times from a pizza place, where “PIZZA” is half our name, would know that we do not sell cheeseburgers.)

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