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Sadly, Their Brain Is Just Syrup

, , , , , , | Right | April 27, 2022

I’m a barista at an independent café. A customer that I recognize comes in; she always orders the same drink.

Me: “Hello! Are you getting your blended mocha with soy milk?”

Customer: “Yes, and this time, I’d like to try it with peppermint syrup, as well.”

Me: “Sure thing! That will be $5.25.”

Customer: “What? My drink is always $4.75!”

Me: “Yes, but this time you are adding an additional flavor, which costs $0.50 extra.”

Customer: “But I always get the same drink!”

Me: “Yes, your usual blended mocha with soy milk is $4.75, but you ordered it with peppermint, which is a $0.50 upcharge, for a total of $5.25.”

She paid with a huff and sat down to wait, occasionally looking up to glare at me. She began to type furiously on her phone.

Sure enough, when I checked our reviews after my shift, she had given us two stars. Her review said, “Their coffee is great! It is frustrating when you come in and get the same drink often but the prices change every time you come in. Makes me not want to come in anymore knowing I could pay more or less depending on how they ring it up that day.”


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