Can’t Re-coup The Time Wasted

, , , , , | Right | December 6, 2017

(It’s Saturday, which means that we have a $5-off coupon for any purchase over $25. A couple comes up to my register and we strike up a conversation about travelling and Las Vegas.)

Me: *finishes ringing the couple up* “That’ll be [amount around $110].”

Customer: *pays and continues to chatter about Las Vegas*

Me: “Would you like your receipt?”

Customer: “Oh! I forgot my $5 coupon!”

Me: *slightly nervous, because I’ve always ended up panicking in scenarios like this* “I’m sorry, ma’am, but I can’t do the coupon now, since the transaction has been finished.”

Customer: “No, you can’t do that! I forgot to use my coupon and I want to use it!”

Me: “Ma’am, you can’t use it now that the transaction has been finished.”

Customer: “I want to speak to your manager!” *smiling, but very agitated*

Manager: *hurries over and asks the customer what’s wrong, the customer repeats the exact same thing to her* “I’m sorry ma’am, but we’d have to return your entire purchase just to use it.”

Customer: “Fine, then let’s return everything!”

Manager: *speechless*

(At this point a line is forming, and we only have two working registers, with only one cashier. The customer continues to go on about wanting to return her entire purchase, but a man in line chimes in.)

Man: “Lady, just give me the coupon and I will give you the five dollars. If it’s really that big of a deal, I will give you the five dollars!”

Customer: *gets mad and leaves with a huff*

Honesty Is The Best Policy: The DVD Special

, , , , , , | Hopeless | November 29, 2017

(I get a coupon in the mail that allows me to get $5 off an animated DVD. I decide to pick it up while grocery shopping. Because of my husband’s pay schedule, I can only buy groceries once every six weeks, which means I have to buy enough food and supplies to last us that long. It’s not an easy thing to do with a newborn in diapers and a toddler. I get two carts up to the check out, pushing one cart with the toddler in it and pulling the other with the baby. The poor cashier has a hard time because I have so many coupons, including several buy-one-get-one coupons that require the price of the item to be written in. Finally, after 25 minutes, we get everything paid for and someone helps me take the bags out to my car. When I get home and look over my receipt, I see I was not charged the $20 for the DVD, but did have the $5 coupon applied to my total. I call the store and get the manager.)

Me: “Hi, I was in earlier today buying groceries. I bought a DVD with a coupon. The problem is that the cashier took the $5 off the bill, but she never charged me for the DVD. I know it was because she was distracted by me talking to her and by all my coupons. I can come in and pay for it, but I won’t be on that side of town for another six weeks, and I can’t afford the gas right now. Can I mail you a check?”

Manager: “…”

Me: “Um, hello? Are you still there?”

Manager: “Yeah, sorry; you kind of threw me off. I have never had anyone actually call me with this offer. Most people just steal the DVDs. Tell you what: why don’t you just keep the DVD as a gift, but let me know which one it is so I can take it out of stock?”

Me: “Really?! Oh, thank you! Are you sure?”

Manager: “Lady, it would be my pleasure. And the manager that is sitting next to me listening to the whole conversation agrees.”

(Honesty is the best policy.)

Can’t Vouch(er) For Your Education

, , , , , | Right | November 28, 2017

(I’m waiting in line behind a customer being served. She presents two sale vouchers to the cashier.)

Cashier: “Are you certain you would like to use these? It will cost more if—”

Customer: “I’ve already done the counting and double-checked. I know exactly what it will cost me. You people don’t know how to do maths; you let the machines do it for you.”

(The customer then goes on a tirade about how she is an Oxford graduate and how the cashier is potentially the stupidest person on the planet. She then goes through each item she is buying, applying the discounts the vouchers offer. The cashier, all the while, stands with the straightest face I’ve ever seen. After the customer finishes, she shrugs her shoulders and applies the vouchers.)

Cashier: “£69.40, please.”

Customer: “What? No. You did it wrong. It’s supposed to be £45.90. Here; I’ll go through it again, and keep up this time. You—”

Cashier: “I think it would be kinder to everyone else waiting if I simply draw your attention to the disclaimer at the bottom of the vouchers.”

Customer: “I read the entire thing, front and back.”

Cashier: “Clearly, reading isn’t your strong point, because in order to put these vouchers through, I had to cancel the sale prices and put everything through at full price.”

Customer: “No, you’re wrong. You see, I’m an Oxford graduate, and—”

Cashier: “I graduated with a doctorate from Oxford three years ago, so your credentials mean absolutely nothing, as far as I’m concerned.”

Customer: “You lying b****! If you’re from Oxford, why are you working in a shop?”

Cashier: “That’s certainly none of your business, but if it gets you out of here sooner: my mum owns the store, and I’m helping out while she has surgery.”

(With nothing else to go on, the customer stands there for a few seconds before running out of the building.)

Cashier: “Miss, please don’t forget your vouchers!”

(She didn’t turn back.)

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Prestigiously Entitled

, , , , , | Right | November 14, 2017

(I work at a makeup store that sells rather expensive products on one side of the store that we call “Prestige.” On the other side, we sell what we call “mass,” which are cheaper, more widely available products. We offer coupons that are usually only good for our mass section, but for a small amount of time we have a coupon that is available to use on the Prestige cosmetics. When these coupons come out, we usually have a rush of people that get excited to use them since they are rare. Note: We currently have a coupon out for our Prestige products. This coupon can only be used one time and it is clearly stated across the bottom of the paper.)

Customer #1: “I would like to do two separate transactions. I’d like to use the money I have saved up on my rewards card for one, and then use my coupon for the other.”

(I happily do this for her, even though two separate transactions takes longer and holds the line up even more. After I use her coupon on her first purchase, I move on to ringing up the second.)

Me: “Your total for this purchase, after your rewards points, is [total].”

Customer #1: “Is that with the coupon?”

Me: “I used the coupon on the first set of items like you asked, ma’am.”

Customer #1: “Well, I want to use it on this one, as well.”

Me: *cringing because I know how she is about to react* “I’m sorry, but these coupons are only available to scan once. After that our system will void the coupon as invalid. I didn’t realize you wanted to use it on both. I thought you wanted to use your points—”


(She goes off into a rant about how she would have just used all of her points on one purchase, how I needed to tell her that it was only a one-time deal, and many other things that go over my head as she continues to yell. Meanwhile, the entire line is watching her go off on me. Finally, my manager comes over and tells her that it is written on the coupon that it is one time only, but ends up giving her the 20% off, anyway, to keep her happy. The customer finally leaves and I am left, slightly shaken, to take care of the next person in line.)

Customer #2: “So, I have one of those coupons to use, but I’m not going to yell at you about it.”

Can’t Vouch For Their Honesty

, , , , , | Right | October 31, 2017

During Halloween, we sell special themed necklaces that people can buy either online or in store with a voucher coupon.

On the first night of our most recent Halloween season, I was working alone with another team lead who was new and had never done this type of event before.

We scanned one person’s coupon, but it wouldn’t print. We thought it was our doing and tried many different ways of scanning the voucher. The customer, however, was calm and polite throughout. This should have been a tip-off for us. Finally, we decided to just give them the necklace and keep their voucher for the manager to work out later.

The next day, the manager pulled me aside and showed me the voucher the customer used. You can only use the voucher the day of purchase, and the customer had bought it two days prior. This means some retail associate gave the customer back their voucher and they decided to use it again. This is why they were so calm; they knew they were scamming us and wanted to watch us scramble and give it to them for free.

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