Defeat Of The Couponator

, , , , , | Right | September 4, 2020

I am checking out customers at the register. We usually keep a stack of sales papers by the front door that have coupons in them for the customers but we have run out of them today.

Customer: “Do you have any coupons here that I can use?”

Me: “No, unfortunately, we are all out of them. But there is an app you can download on your smartphone that has scannable coupons every day. It’s free to download.”

Customer: *Very disgusted* “No! I don’t wanna fool with that. I want the real coupons.”

Me: “I’m sorry, ma’am. But the coupons you can get on your phone are the same ones we usually have in the sales paper. We just ran out of them today.”

Customer: “You know, that is very discouraging. You should talk to a manager about that!”

I am already checking the next person out.

Me: “Pardon me?”

Customer: “I said you should talk to a manager about that. It’s very bad practice!”

The manager happens to be standing right next to me.

Manager: “I’m a manager; is there a problem I can help you with?”

Customer: *Shakes head in defeat* “No, no. Never mind.”

She walked away frowning and grumbling. 

Related:
The Couponator 19: Fast Food & Furious
The Couponator 18: The Digital Revolution
The Couponator 17: Attack Of The “Programmer”
The Couponator 16: Enter The Entree
The Couponator 15: The Transaction Void

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Coupon Contamination

, , , , , , | Right | August 17, 2020

I am a teenager working at a craft store, manning the till. We no longer take paper coupons due to potential contamination issues. Most customers have their coupons on their phones, and while people have paper coupons with them and we occasionally have one behind the register, we aren’t allowed to give out coupons unless we are unable to scan the ones they bring or we are authorized to.

[Customer #1] comes up to buy a handful of items.

Me: “Hi! Welcome to [Store]; how are you?”

I ring her few items up. She takes out her phone and scrolls through it, looking for coupons. She has five items, one that is 80% off and the other four being full-priced items under $3. She keeps looking before leaning on another register. The line gets longer, so I call for backup. Two coworkers come up, and [Customer #1] moves back to my register as the one she is leaning on is now in use.

Customer #1: “Do you have any coupons?”

Me: “We do have a coupon for [Discount] on [Store Website].”

Customer #1: “You don’t have any back there that you can give me?”

Me: “Unfortunately, no. Customers have to have their coupons with them.”

As I say this, my coworker rings up [Customer #2] and uses a discount coupon on one item, which would not have done much for a [Customer #1]. I did not see where that coupon came from.

Customer #1: “You really don’t have any back there?”

I have one but it isn’t scanning, nor would it help.

Me: “No, sorry.”

[Customer #1] gets irritated at this point.

Customer #1: “Fine, I’ll just buy it, then.”

Me: “…”

Customer #1: “I guess I’m just not the right customer to get coupons, huh.”

[Customer #1] is quiet for the rest of the transaction, snatching the bag and the receipt from me when I hand it to her and not responding when I tell her to have a nice day. She stomps out.

Me: *Thinking* “You think I’m biased against you and won’t give you coupons when you… don’t have them?”

Thank God we wear masks. I don’t think I would’ve been able to keep a fake smile for all of that!

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The Couponator 19: Fast Food & Furious

, , , , | Right | August 7, 2020

I work at a franchised fast food place with a drive-thru. At least once a week, normally much more often, we get a customer trying to use a voucher that is printed on a bus ticket to get a deal. On the tickets, it is stated, “Participating restaurants only, not valid at a restaurant with a drive-thru.”

As a franchise, and as we have a drive-thru, we can’t accept them. Normally, a simple, “I’m sorry, that offer is not valid at this store,” suffices. Sometimes, we have to point out that we have a drive-thru and that settles the matter, but we occasionally get someone who asks to see a manager who then has to explain to the customer why we don’t accept them.

Today, while I’m on shift at the front counter, a man with his wife and a bunch of kids ranging from screaming infants to moody teenagers comes in. He makes a huge order, all while the kids are screaming at him and me what they want and changing their minds.

I eventually get it all down and it totals up to over £50, so I have to call a manager over to accept the transaction, despite the fact that we are hugely busy and the manager has a lot of new starters to watch over.

Once the manager has gone to deal with something, the guy complains about the price, saying that it can’t be that much. I then repeat everything he has ordered back to him, each item with the price, and he shakes his head saying that it can’t possibly be that much. 

He’s right, due to some of his kids saying they “don’t eat chips” or not wanting a drink or wanting an ice cream instead of a drink; ice creams don’t come in meals. I eventually turn some the things into meals so they have fries and removes fries that are by themselves.

By now, I have been dealing with this one customer for like a quarter of an hour. We only have two other tills open and both of them crewed by new starters.

The guy still complains about the price before heading over to his wife who digs dozens of bus ticket coupons out of her purse. He brings them over and I explain that we aren’t a participating restaurant.

“How come?” he asks. I point over to the drive-thru window and then point out the “not valid at restaurants with a drive-thru” clause on the ticket. He then smirks and says, “Aha! But I’m not ordering this at the drive-thru.”

I explain that we still have a drive-thru and we are a franchise, so I cannot accept them.

He demands to see a manager, and the manager, who is trying to help out the trainees who have customers of their own and are struggling, comes over to help, points out the clause, and argues with him for a minute until he relents.

As soon as the manager has walked away, the customer stuffs the coupon in his pocket and, taking another one from the pile, asks, “What about this one?”

He then proceeds to make me go through each and every single coupon and explain for every single one why we do not accept it.

The worst shift ever.

Related:
The Couponator 18: The Digital Revolution
The Couponator 17: Attack Of The “Programmer”
The Couponator 16: Enter The Entree
The Couponator 15: The Transaction Void
The Couponator 14: Multiple Attack

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One Nugget Short Of A Combo

, , , , | Working | August 3, 2020

I go to pick up some food on my way to work. I have a coupon for a free order of nuggets and I show the cashier. She puts in two orders of nuggets.

Me: “Excuse me, I only ordered one.”

Cashier: “Yeah, but you have to get two to use the coupon.”

Me: “No, it’s a free nugget with any purchase. I’m also getting [item].”

Cashier: “The system won’t let it work, otherwise. Your total is [amount].”

I don’t want to cause a scene, so I pay. When I get to work, I write a complaint online. I include screenshots of the coupon, where it states nothing about having to buy two orders of nuggets. I get a call later on.

Caller: “Hi, this is [Manager] at [Fast Food Restaurant]. I read that you had an issue with a visit earlier?”

Me: “Yeah, your cashier said I had to buy two orders of nuggets to get one free when the coupon is for one free with any purchase. I checked after I left, and there is no mention of the purchase having to have another order of nuggets. I paid for the second, only because she didn’t seem like she’d want to back down.”

Manager: “Let me look… Okay, is it the coupon on the [Company] app?”

Me: “Yes.”

Manager: “Okay, it does clearly say, ‘Any purchase.’ I don’t know why she’d think it had to be another order of nuggets. If you still have your receipt, I can refund you for your order. I could also offer a couple of coupons for free meals.”

Me: “I’ll take the coupons. I can pick them up after work today.”

I’ve only seen that cashier making food now, not at the register.

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What’s The Opposite Of An Extreme Couponer?

, , , , , | Right | August 1, 2020

I’m a cashier at a very cheap retail chain. Despite the prices, we do take coupons, but we are very strict about them and any bad coupons are counted as a till shortage. A customer comes up to my register with peas, detergent, toothpaste, soap, chocolate milk, and a stack of coupons. I ring her up and she picks up her bag of items and holds them away from me.

Me: “Okay, it’s going to be [price].”

Customer: “No, it’s not; I have coupons!”

Me: “Okay, then, I’m going to need to see your coupons and your items.”

Customer: “What? Why? Can’t you just scan them?”

Me: “No, sorry, we have to check the coupons and make sure they apply to the items.”

Customer: “I don’t have time for this. Fine, just check them.”

She hands me back the bag. I start to check the items against the coupons.

Me: “Right, this one isn’t going to work—”

Customer: “That’s not true!”

Me: “It is; the coupon says right here that it’s for a six-pack of chocolate milk and you have just one.”

Customer: “Fine, I don’t want it, then.”

Me: “Okay, then. This coupon isn’t going to work, either; this is for a bigger soap than we carry.”

Customer: “Ugh!”

Me: “And this one isn’t going to work because this is for a bigger detergent than we carry.”

Customer: “This is ridiculous!”

Me: “This last coupon isn’t going to work, either.”

Customer: “Seriously? Why?”

Me: “Because this is for [Unaffiliated Retail Chain].”

Customer: “This is absurd! You always take these coupons! Can’t you just take them and let me have my items?”

Me: “Sorry, no. It’s store policy and they’re strict about coupons.”

Customer: “But it’s only four items and I need them! Just take them!”

Me: “With all due respect, ma’am, this many bad coupons is enough to get me fired and I’m not willing to lose my job over this. Sorry.”

Customer: “Then just give me the peas!”

She threw the money at me and stormed off in a huff.

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