The One Arguing About The Expired Coupon Is Usually The Cheap One

, , , , , | Right | April 3, 2020

(I work at a local Mongolian grill chain that is fairly popular. A man comes in with his wife, enjoys his dinner, and then comes up to pay.)

Man: “Hi, I have this coupon.”

Me: “I’m sorry, sir, this coupon has expired.”

Man: “You’re cheap.”

Me: “Excuse me?”

(The man then hands me his card. I run it like usual. All the while he is staring at me in the eyes.) 

Man: “You’re cheap! You should honor this!”

Me: “I am sorry, sir, but if I did, I would get in troub—”

(He interrupts me.)

Man: “CHEAP!”

Me: “I don’t make the rules, sir.”

(He walks away, still glaring at me, yelling.)

Man: “YOU’RE CHEAP!”

(I couldn’t help but chuckle a bit. If using the coupon was that important, you’d think he’d have read the expiration date before trying to use it.)

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Well, That Escalated… And Escalated…

, , , , , , | Right | March 20, 2020

Customer: “Can I use this coupon?”

Cashier: “No, it’s expired.”

Customer: “That was a rhetorical question. I’d like to use this coupon.”

Cashier: “It’s expired.”

Customer: “Well, what does that mean?”

Cashier: “It means I can’t accept this coupon.”

Customer: “And why not?”

Cashier: “Well, for one thing, we don’t have the item it’s discounting anymore.”

Customer: “What?”

Cashier: “It’s not on the menu.”

Customer: “But you could still make it.”

Cashier: “No.”

Customer: “Well, can I use this for something else?”

Cashier: “No.”

Customer: “Ask your manager.”

Cashier: “It’s expired.”

Customer: “You don’t know that. Ask your manager.”

Cashier: “There’s an expiration date printed in the corner.”

Customer: “You haven’t even asked.”

Cashier: *to the manager* “Got a second?”

Manager: *to the cashier* “I don’t. Hang on.”

Customer: *to both* “I’ll wait.”

(He waits. The cashier waits. Everyone in line waits.)

Manager: “Okay, how can I help?”

Customer: “What can I use this coupon for?”

Manager: “Nothing. That coupon is expired.”

Customer: “But you don’t have this item.”

Manager: “Good point. It’s expired and we don’t have that item.”

Customer: “So, can I use it for something else?”

Manager: “No.”

Customer: “Why not?”

Manager: “The coupon’s for that. And it’s no good anymore.”

Customer: “Can I use it for this menu item?”

Manager: “You can’t use it at all.”

Customer: “Well, what about this one?”

Manager: “You can’t use an expired coupon.”

Customer: “Call the owner.”

Manager: “I am the owner.”

Customer: “Call the real owner.”

Manager: “Excuse me?”

Customer: “The corporate owner. Call the CEO.”

(If this case doesn’t make it to the Supreme Court, I’m going to be severely disappointed.)

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No Holiday From Entitlement

, , , , | Right | March 17, 2020

(I am a part-time waitress. Customers often claim that the fine print is too small when we can’t honor their requests, but they still accept that we can’t, though they don’t look happy. One day, one particular customer decides to challenge the fine print. Take note that today is a replacement holiday, where the day before is a public holiday that falls on a Sunday, thus making the next day a Monday a replacement public holiday.)

Customer: “I would like to use this coupon.”

Me: “I’m sorry, but this coupon cannot be used on weekends or a public holiday.”

Customer: “But today isn’t a public holiday.”

(In my mind I keep thinking, “Yeah, if it’s not, then why are you here instead of working?” but I try my best to maintain my composure.)

Me: “Today is a replacement public holiday, and based on our policy, we can’t accept any coupons on replacement, as well. I—”

Customer: “GET ME YOUR MANAGER, NOW!”

(I wordlessly nod and inform my manager. She goes and explains the same thing to the customer, but she gets really mad and starts screaming.)

Customer: “Why can’t I use it? Your fine print didn’t say I can’t use it on a replacement; today is just a replacement! You’d better honor this as I am in a rush to watch [Popular Kid’s Movie]! You’d better accept this, now!”

(I still don’t understand how these kinds of people can reproduce and act like this in front of their young children, their spouses saying nothing. Not to mention that to be able to dine in our restaurant, it means you are considered the wealthy ones. In the end, my manager had to honour the coupon after getting top management’s approval. That petty customer didn’t even tip anything after we bent the rules.)

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The Couponator 16: Enter The Entree

, , , , , | Right | March 13, 2020

Me: “Will that be it for you today?”

Customer: “Yes, that’s it.”

Me: “All right. Your total will be $9.28.”

(The customer pays and leaves, and I go through about five minutes and eight more customers. The other customer comes back up, looking angry.)

Customer: “You didn’t give me a discount.”

Me: “Excuse me?”

Customer: “I had a receipt code and you didn’t give me the discount for it!”

(At our restaurant, we have a promotion where, if you bring in a code on a receipt from filling out a survey, you will receive a free entree item; however, the code has to be given at the time of purchase.)

Me: “I’m sorry, sir. You didn’t say anything about having a coupon, so I had no idea you had one.”

Customer: “I forgot to give it to you. But I still need the discount.”

(I call my manager over to help with the situation. I should add that there IS a way to fix this situation in the register but would involve me possibly being fired because it sends a report to corporate claiming the situation was “my fault,” and they no longer accept excuses.)

Manager: “Sir, did you mention you had the receipt to her when she rang you up?”

Customer: “No. It was in my back pocket. I forgot I had it.”

Manager: “And she told you the total, yes?”

Customer: “Well, yeah, but that doesn’t mean I should have to pay for the extra entree!”

Manager: “Sir, I can’t do anything about this that wouldn’t cause problems for her with corporate, and I can’t in good conscience punish her when it wasn’t her fault. I’m sorry. You can bring the coupon back and use it next time.”

(The customer stormed off and later filed a report to my manager claiming we “refused his coupon and forced him to pay additional costs.” Obviously, my manager knew what had really happened and just laughed.)

Related:
The Couponator 15: The Transaction Void
The Couponator 14: Multiple Attack
The Couponator 13: Coupons Of Purchases Past

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Deals Of Coupons Past

, , , , | Right | March 12, 2020

(My managers received an email a few days ago warning them to be on the lookout for fake coupons. This happens in the drive-thru.)

Me: “Welcome to [Restaurant]; what can I get for you?”

Customer: “I have a coupon here that’s a little bit expired. Do you take expired coupons?”

Me: “Usually we can. What is it for?”

Customer: “It says a free [cheeseburger] with purchase of fries and drink.”

(This is a very common coupon, sent out with every set of coupons.)

Manager: *to me* “How old is it?”

Me: *to customer* “How long has it been expired?”

Customer: *sheepishly* “A while…”

Me: “What’s the date on it?”

Customer: “Um… 2011…”

Manager: *shakes her head*

Me: “No, you cannot use that coupon.”

(She ended up ordering something completely different.)

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