The Couponator 10: Expiration Day

, , , , , , | Right | October 25, 2018

(I am working the register at a popular office supply store. The store has frequent coupons and a rewards program for which customers receive information via email. It is common for customers to complain about not getting their rewards immediately, as they think it is a discount.)

Customer: “I want to use this coupon.”

(The customer holds up his phone displaying a coupon from the week prior.)

Me: “This coupon is expired, so I can’t apply it.”

Customer: “You guys always do this; you send out deals and I can never use them. You are trying to trick me.”

(The customer scrolls through emails and settles on one that is just an ad for an online sale we have, not even on the product he is buying.)

Customer: “Can I use this coupon?”

Me: “This isn’t a coupon; it’s just an ad for a chair.”

Customer: “See? This is all a scam! What about this one? This one says, ‘Last day.’ I wonder if I can use it?”

Me: “Again, sir, this coupon has expired.”

Customer: “Always! You people always send me coupons that are expired.”

(The customer scrolls past the email with a valid reward, and I point it out to him.)

Customer: “Finally you decide to do your job and stop scamming me.”

(Yes, because the store sends out expired coupons and is misleading you when they write, “Last day,” in the subject line. It isn’t our fault you tried to use the coupon three days after the last day email was sent.)

Related:
The Couponator 9: The Passive Aggression
The Couponator 8: The Fabric Of Reality
The Couponator 7: The Forgotten Coupon

Coupon Comeback

, , , | Right | October 24, 2018

(I work at a very well-known pharmacy. It’s a shame how often I have this conversation.)

Me: *while handing them their receipt* “Okay, here’s your receipt. Have a nice day.”

Customer: “Oh, I have a coupon. Is it too late to use it?”

Me: “…”

These Sandwiches Have Gone To The Dogs

, , , , | Right | October 16, 2018

Me: “Welcome to [Restaurant]. What can I—”

Customer: “You had better make sure these coupons work this time!”

Me: “I’m sorry?”

Customer: “Yeah, last time we came here they wouldn’t take these coupons for our order.”

Me: “Well, let me take a look. Yeah, these are good; says here you get a free soft drink with any sandwich order.”

Customer: “Good. I will have the chili cheese dog with my free drink.”

Me: *confused look* “Then… your coupon is not going to work.”

Customer: “Why not?!”

Me: “That coupon is for a sandwich; you are ordering a hot dog.”

Customer: “Well, if a hot dog is not a sandwich, then what is it?!”

Me: “A hot dog.”

Customer: “I WANT TO SEE YOUR MANAGER!”

(Sure thing, lady. Sure thing.)

Some Coupons Are Always A Gamble

, , , , , | Right | October 3, 2018

(My store offers “instant savings,” which are discounts automatically applied to certain items at the end of their transaction. Some people, however, bring in their instant savings booklet thinking its a coupon they need to show us.)

Me: “All right, ma’am, the till is processing your instant savings, and I’ll give you your total.”

Customer: “Oh! I want to use this coupon!”

(She hands me her instant savings booklet.)

Me: “Don’t worry, ma’am. Those coupons are applied automatically.”

Customer: “Okay, but I’d also like to use this coupon.”

(She hands me a raffle ticket with, “Keep this coupon,” and a string of numbers printed on it.)

Me: “Uh, ma’am, this is a raffle ticket.”

Customer: “No, it says, ‘coupon.’”

Me: “It’s not a coupon, I assure you. It doesn’t show a product to offer a discount on, or an amount to take off.”

Customer: *getting upset* “The lady back there—” *gestures to sales floor* “—said to hold onto that, and I want my money off.”

(I realize I’m not getting anywhere.)

Me: “Oh, you know what? These actually expired yesterday.”

Customer: *dejectedly* “Oh, all right.”

This Behavior Is Irredeemable

, , , , , | Right | September 30, 2018

(I work as a cashier at a popular grocery store in our area. A female customer in her twenties comes through my line, and I check out her order as usual. In the end, she hands me a few coupons, and all scan accordingly except for one.)

Me: “Oh, this appears to be an [Other Store] coupon.”

Customer: “What? You guys don’t take manufacturer coupons?”

Me: “Not if they’re specified for a different store. I’m sorry.”

(I start to hand the coupon back to her, after showing her where the coupon states, “Redeemable at [Other Store],” but she shakes her head.)

Customer: “It doesn’t say that it’s redeemable only at [Other Store], so shouldn’t you be able to take it? Because if not, I don’t want [item].”

(Rather than argue with her, I offer to check with my supervisor on the matter, and she agrees. My supervisor, of course, confirms what I have been saying and assures me that it is definitely an [Other Store] coupon and we cannot accept it here.)

Me: “She said it is definitely an [Other Store] coupon. The barcode is different and, as we discovered already, it is not recognized by our system. I’m very sorry. Would you like me to void [item] for you?”

Customer: *sighs heavily, shaking her head* “No, forget it. This is a pain in the a**!”

(She then paid for her order in a grumpy manner and left. By the way, the coupon was for 50 cents.)

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