We… Just… But… What?!

My store has an app that allows you to put gift cards, store cards, and coupons on it for easier access. A lady walks up to our customer service counter.

Customer: “I accidentally used my birthday coupon with the app. Put it back on.”

My coworker agrees, and by doing so, the customer gets charged on her store card the amount it originally took off, which was $0.32.

Customer: *Demanding* “What?! No! Give me that thirty-two cents back!”

My coworker, whose last day is in two days, doesn’t care.

Coworker: “I can give you a $5 gift card for the issue.”

Customer: “Can you do anything lower? I just want the thirty-two cents.”

Coworker: “The lowest I can do is $5.”

Customer: “Why are you being such a b****?! Where is your manager?!” 

Our manager came up, opened the register, gave the customer thirty-two cents, and told her to leave.