A Hot Slice Of Justice, Part 5

, , , , | Right | May 26, 2020

A customer is trying to stack up multiple coupons, even though they all say clearly “one per purchase.” He has escalated his complaint all the way up to the owner of the franchise, who has told him the exact same thing as all the other members of staff before him.

Customer: “I know my rights! You legally have to accept these coupons!”

Owner: “Sir, I—”

Customer: “I am friends with the district attorney! You can’t afford to mess with me!”

Owner: “Sir, you can’t even afford a pizza.”

The customer huffed, but finally gave up and stormed out, throwing the coupons all over the floor.

A Hot Slice Of Justice, Part 4
A Hot Slice Of Justice, Part 3
A Hot Slice Of Justice, Part 2

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Cross-Border Couponing

, , , , | Right | April 21, 2020

I’m a cashier at a superstore. Someone hands me a coupon for some crayons that, of course, I have to check. Still valid, yes, it’s the right item… Oh, wait, only valid in the US — we’re in Canada — and the mail address is for Florida.

Me: “I’m sorry, but this coupon is only valid in the US. Don’t worry, though; it doesn’t expire for a year so on your next visit, you could use it!”

Customer #1: “Oh… okay.”

The next customer in line speaks up.

Customer #2: “I don’t believe you. You’re [Superstore]! You should be able to accept coupons for America because [Superstore] is in America, too.”

Me: “My manager says coupons can only be accepted if the mailing address on them is for Canada, and this one is for Florida so I cannot accept the coupon.” *To [Customer #1]* “Your total comes to [total].”

Customer #2: “I want to speak to your supervisor. This is ridiculous; just accept the coupon!”

Me: “I’m sorry, but I cannot accept any coupons under any circumstances that are not valid in Canada. Also, my manager is extremely busy right now and it would take at least five minutes for her to come over here and confirm that this coupon is not valid.”

A different manager walks by and sees this little argument.

Manager: “What’s the problem here?”

Me: “This lady has a coupon that says it’s only valid in the US and has a mailing address in Florida. Can we accept that?”

Manager: “Nope.” 

The manager walked away, and I tried not to look too smug.

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There Should Be A Scan Ban

, , , , , | Right | April 8, 2020

(About a year ago, the supermarket company I work for “updated” how coupons are processed on the tills system. Whilst it meant coupons couldn’t be reused, it also meant that the system would only accept internal coupons and wouldn’t accept external vouchers. I think this was in part to stop people just manually couponing off the value of the coupon without reading the terms and conditions, but it also means that we spend a lot of our time refusing coupons and annoying people.

Plus, the ability to manually coupon off a voucher still exists; it just requires a supervisor’s code most of the time. As a supervisor myself, if a coupon is £2 or less, I will still manually coupon it off as it stops people complaining and getting more in goodwill. It’s a slow day on checkouts, and I notice a woman scanning a LOT of coupons on a self-scan machine. I go over as she finishes.)

Me: “Hi! You have a lot of coupons, I see! It’s going to ask for a colleague to verify them in a moment, so if I could just have a look and check that they’re okay?”

(The woman stands aside:)

Customer: “Yeah, sorry there’s so many. It just kept letting me scan them so I figured it’d accept them! One of them has [Competitor]’s name on it, though, so I’m not sure about that.”

Me: “Oh, well, the system lets you scan them all but asks for verification at the end from us. I’m afraid it has rejected all of them. If I could just have a look at the coupons?”

(I print out a mid-transaction receipt and realise that this customer has scanned about forty coupons amounting to the value of £48. I go over each voucher. Twelve of the vouchers were for [Competitor], and literally every single other one states it can only be used once per customer, for a few different particular baby products.)

Me: “I’m sorry, but I can only accept three of these coupons, since you have the corresponding products. The others you will have to take back.”

Customer: *cheerily* “Oh, that’s okay! I guess I’ll try them elsewhere!”

(I manually couponed off the three coupons, which amounted to £5, and handed the rest back to her. When I told my manager about it later, she was shocked that somebody would try to redeem so many at once. We both agreed that the woman probably hoped the system would automatically accept them and had probably had them rejected at [Competitor] to begin with!)

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In Retrospect, We Don’t Discount Retrospectively

, , , , | Right | April 5, 2020

(A customer comes in and approaches my coworker’s register.)

Customer: “I have this coupon.”

Coworker: “Oh, I’m sorry, ma’am, but that coupon’s expired and no longer in our system. I can offer you this other coupon, instead.”

Customer: “Fine, whatever. Oh, and my son came in and dropped off clothes the other day. He already picked them up but forgot to bring the coupon, can I use it for them now?”

Coworker: “I’m sorry, ma’am, but we are only able to accept coupons at drop-off, so I can only use it for your items today.”

Customer: “So, you don’t honor your coupons?!”

Coworker: “No, ma’am, as I explained, we do honor our coupons but we can only accept them at drop-off, as that’s when you pay. We can’t accept them at pickup or after you’ve already left the store with your clothes.”

Customer: “Whatever.”

(The customer paid for her current order and then stormed out in a huff. Two minutes later, she called the store to speak to a manager and once again argued that we should take her coupon for the order from two days ago that had already been picked up, and then hung up when my manager gave her the same answer my coworker did.)

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Shut Up And Take My Coupon!

, , , , , | Friendly | April 4, 2020

During one of my grocery shopping runs, I spend enough to qualify for a “get $10 off on your next visit if you spend $50 or more” coupon. Unfortunately, I forget all about it until it has almost expired. I’ve already done my grocery shopping for the week, so I decide to visit the store and give the coupon to someone. I talk to the first person I see.

Me: “Excuse me. Would you like–” 

Person #1: “Not interested!” 

He scurries away. Hmm, I guess he thought I was a panhandler. Okay, skip the chitchat; get straight to the point. I try again with the next person I see.

Me: “Hi. I’ve got a coupon for $10 off that I can’t use. Would you like it?”

Person #2: “No, thanks.”

Really? You don’t want to save ten bucks? Maybe she thought I was a scammer. I try yet again to offer the coupon to the next person, a woman who’s with her husband.

Me: “Hi. I’ve got a coupon for $10 off if you spend $50. I can’t use it; would you like to have it?”

Person #3: “We won’t be spending that much, but thanks, anyway.”

Person #3’s Husband: “We won’t?”

Person #3: *Firmly* “No.”

Me: “Okay!

As I walk away, I hear the husband say:

Person #3’s Husband: “Are you nuts? We’ll definitely be spending at least $50! Why didn’t you take the coupon?”

I was finally able to give the coupon to the next person: a harassed, tired-looking young woman who was thrilled to get it. Phew!

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