Rebuyer’s Remorse

, , , , , | Right | December 8, 2018

Customer: “I have a coupon, and I’d like to get a price adjustment for my blanket and pillow I already purchased, please!”

Me: “Sure! Just let me okay it with the manager, first!” *since it’s slow, the manager on duty comes up to the register to observe* “Well, since you purchased this a month ago, it’s outside the window for a price adjustment.”

Customer: “Can’t I just return it and rebuy it?”

Me: “Sure, then you can use your coupon!”

(We go through the return for what she originally paid, and I repurchase the items. Since these were bought on an old sale, the items returned to regular price and ring up for those amounts.)

Me: “Okay, now I’ll enter the coupon code.”

Customer: “Oh, that’s different from what I paid before.”

Me: “That’s because they’re no longer on sale.”

Customer: “Oh, okay, then.”

(She gives me her coupon and I scan it. She pays the difference and goes on her way with her items. She ends up paying at least ten dollars more than she originally purchased them for!)

Manager: “Did that really just happen?”

Fake Coupon Gets You Fake Service

, , , , , , | Right | November 23, 2018

(I am a manager in a well-known store which has a well-known coffee shop inside. It’s Black Friday, and we are very busy. A woman comes up to the coffee shop counter, and the cashier calls me over to verify a coupon.)

Customer: “I have a coupon from [Web Coupon Company] for a buy-one-get-one-free coffee. See?”

(She shows me her phone and I can tell it’s obviously not a legitimate [Web Coupon Company] coupon. It’s a scanned version of my store’s coupon that was mailed out months ago. Each coupon has a unique barcode, which allows it to be used only once. The coupon states “[Store] coupon” at the top, and the image is crooked as if it was hastily scanned. I inspect it, and knowing it won’t work, ask the cashier to scan it. Unsurprisingly, it shows it’s already been used.)

Me: “Ma’am, this coupon has already been used. We cannot accept it.”

Customer: “It hasn’t already been used. See? You’re just doing that on purpose!”

(She shows me how she just tapped on her screen to bring it up.)

Me: “Ma’am, we aren’t able to accept it. If you want both drinks, you’ll need to pay for them another way.”

Customer: “You’re doing that on purpose! Now you’re doing that on purpose!”

(The line is getting much longer behind the customer, who is quite irate. I know the coupon isn’t legitimate, but I don’t want to directly accuse her of trying to scam us.)

Me: “Ma’am, it does not matter to me personally whether you use a coupon. But this is not a coupon we can accept. I’m sorry.”

(With that, I walked back to my post. She didn’t get the free drink.)

A Sure Way To Cheese Them Off

, , , , , , | Right | November 9, 2018

(Our grocery store recently added coupons to other stores on the back of our receipts. It helps offset the price of till paper, because other companies are paying us for the advertisement space. Apparently this is a brand-new concept to some. A customer places five blocks of cheese on the counter.)

Me: “All righty, sir, that will be $23.54.”

Customer: “I have a coupon.”

(I start looking for anything indicating a discount, which some of our receipts will print, if you buy gas from our adjacent gas bar. He reaches over and tugs the receipt out of my hand, and turns it backwards.)

Me: *immediately aware of where this is going* “I’m sorry, sir, I don’t see anything—”

Customer: “Right there! $20 off in-store purchase!”

Me: “Sorry, sir, this is for [Family-Owned Music Store], not our store.”

Customer: *tugs the receipts over again* “It’s says, ‘[Our Store],’ on the front! Right there!”

(I kept trying to explain the advertisements on the back to him, and he kept getting angrier, until I finally snapped, “It’s not our store!” He then grabbed his cheese and marched off in a huff, and I was forced follow him because I needed to rescan the cheese to get it off my till.)

Regroup When You Can’t Recoup

, , , , , | Right | November 8, 2018

(The store I work at has a “super double coupon week” every so often. However, there is a limit of twenty coupons per store card per day.)

Me: “Find everything okay?”

Customer: “Oh, yes.”

(I scan her store card and she tells me how she wishes she had more time to shop, but she has to pick up her grandkids from school. I see her with a big stack of coupons.)

Me: “Are you aware there is a twenty-coupon limit?”

Customer: “There is?”

Me: “Yes.”

Customer: “I didn’t know that. I never coupon, and I don’t have time to go through and pick out what I want.”

Me: “I can get a manager over to void the whole transaction.”

Customer: “Yes.”

(I call the manager on duty over.)

Manager: “What’s the issue?”

Customer: “I didn’t know there was a twenty-coupon limit. I spent over two hours shopping and I need to get my grandkids!”

Me: “She wants the whole transaction voided.”

(The manager voided the transaction, and we gave her overflowing cart to a bagger to put back. The manager ran to catch the woman and give her the coupons back, but she didn’t want any of them back.)


Doesn’t Get How Coupons Are Supposed To Work

, , , , , , | Right | October 25, 2018

(I’m a supervisor at a children’s clothing store. We have a store credit card, and people who are cardholders get a coupon with their monthly statement. It’s paper, and we have no way of looking up coupons on the computer.)

Customer: *brings three bags of clearance to the register* “Price check all of this.”

Me: *politely* “Sure! No problem.”

(I scan everything; nothing is more than $6.)

Customer: “Okay, ring all of it up. I have a card here, but I don’t have it with me.”

Me: “That’s no problem, we can do a card look-up with a few questions. Your total is [less than $70] and you get 5% off for using your card today.”

Customer: “I have a 20% off coupon at home; look that up, too.”

Me: “I’m sorry, ma’am, but our system doesn’t let us look up coupons. Was it an email? If so, I can scan it off your phone.”

Customer: *huffs* “No! It came with my bill. Give me the coupon.”

Me: “I’m sorry, I can’t. We don’t have—”

Customer: *explodes* “Well! I don’t buy anything without a coupon. How dare you be so unreasonable?!”

(She then stormed out, leaving me to rehang and put away every single item. It took twenty minutes. I found out she came back the next day and complained that I didn’t hold the items, and demanded an extra discount for the inconvenience.)

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