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If You Can Read The Price, You Can Read The Label

, , , , , | Right | May 9, 2024

I’m a new manager. One of my cashiers calls me over.

Cashier: “The customer wants a lower price on the prosciutto wrap they picked up because the tag said $2.79, and it rang up for $4.79.”

I go over to the fridge with the customer.

Me: “As you can see, the tag clearly says the string cheese is $2.79.”

Customer: “The box with the prosciutto wrap was above the string cheese tag!”

Me: “Yes, sometimes other customers leave things in the wrong spot. I can’t refund the money because the price tag is clear.”

Customer: “Do you expect your customers to read the price tags?”

Me: “Yes. If the price tag had been generic and just listed a price of $2.49 without any description, I would give you the two bucks back, but it clearly says it’s for the string cheese, so I won’t be doing that.”

Customer: “You need to work on your customer service because you’re making it sound like I’ve done something wrong!”

Me: “I will apologize for the food being left in the wrong spot in the fridge, but not for you being unable to read a price tag.”

Customer: “The last manager was a lot more accommodating than you!”

Me: “I’ll take that as a compliment! Have a nice day!”

Wasn’t Banking On That Comeback

, , , , , | Right | May 9, 2024

Customer: “Just a small side of fries.”

He waves a hundred-dollar bill at me.

Me: “Do you have anything smaller?”

Customer: “No.”

Me: “Can you pay by card? I don’t have enough cash in my till.”

Customer: *Suddenly screaming* “YOU’RE A F****** RESTAURANT!”

Me: “Sure am, my guy. What you need… is a f****** bank!”

He did not get his fries.

Returner Burner, Part 12

, , , , | Right | May 9, 2024

I sell high-end cosmetics, skincare, and makeup. We are expected to take time with the customers and make sure they get the right products to meet their needs. Some people will tell a customer anything that will get them a sale because we have huge goals, but returns cost the company money in lost sales, plus we have to destroy the products.

I once stayed over two hours after I was to be off, doing two ladies’ skincare and makeup. They were together. They were so nice, loved everything, and wanted new looks. I was happy to help because they seemed to genuinely want help; they were so happy with everything.

It was supposed to be only one of the ladies, but then her friend decided she liked what I did and wanted me to help her, too. I never push customers because I want repeat clients. I want to help you have your best look; that’s my reputation, too.

I explained everything I used and taught them how to apply everything. They each spent over $500. That was a huge sale for me — well worth staying over for — and it was unexpected that they would buy so much. My average sale is between $80 to $250.

One lady came back a couple of days later to return everything! She didn’t keep one item!

Me: “May I ask what I did wrong for you?”

Customer: “Oh, we were just out to have a fun girl’s day. You did such a nice job and were so sweet that we just wanted to give you a good sale. My friend returned her stuff yesterday at the other location, so it’s not all at your store!”

All of it.

That was over $1,000 in sales returned in two days.

My employee number is on the receipt. Our company gets that in its system, so it doesn’t matter which store you return it to; it’s still traced to me.

I got called to the manager’s office to explain why I had such higher returns than corporate average. They were going to write me up, and I could have lost my job over it because it looked like I wasn’t doing my job well. Luckily, I knew it was those two customers who were together and accounted for all that in one return.

I lost two hours of my personal time, the commission, and $1,000 in products that I could have sold to someone else who wasn’t going to return it, and I could have lost my job, too.

Related:
Returner Burner, Part 11
Returner Burner, Part 10
Returner Burner, Part 9
Returner Burner, Part 8
Returner Burner, Part 7

How A Molehill Becomes A Mountain

, , , , , , , | Working | May 9, 2024

A few years ago, I took a role at a startup company as a secretary, working for a very nice woman. I was part-time, and we were closed on Fridays and the weekends. She had only been in business for a few months. She said she had been trying to run it all on her own. She got overwhelmed and decided to hire me.

She only went into the office on Fridays to do payroll, and my check would be in the bank on Mondays.

There were some things I didn’t know how to do, and I explained that to [Boss] in the interview. She said it was no problem and she would train me.

We got along great. We joked around and discussed our lives.

When I first got there, the office was a disaster, and my first task was getting everything organized. [Boss] trained me on some of the things I didn’t know how to do. I picked up on this quickly. She never complained about my performance.

Fast forward two months. Everything was going well, and we were still getting along. Christmas was approaching in about a month. [Boss] was suddenly different. She forgot to pay me for the previous week. I brought it to her attention, and she just said that she had a lot going on. Christmas was approaching, and she was stressed out about her family coming to visit. Understandable. She said that she’d do payroll on Friday, and I would get the check by Monday.

However, I didn’t get it. I mentioned it again. [Boss] said she had forgotten, and when she did payroll again, she would make sure I got it along with the hours I had worked that week. That didn’t happen. I politely mentioned it to her again, and she said it was the stress from Christmas. She said she would make sure I had it. She now owed me for two weeks plus whatever I had worked that week.

On Thursday, [Boss] said she’d made herself a note to do payroll Friday, and I would have my pay deposited by Monday. She also said she had other news. She said she was so stressed out about her family coming in that she was taking the whole week off for Christmas. She said I could do the same or work December 21 and 22 and be off until December 28 when she would reopen. I chose to work those two days.

[Boss] emailed me a list of tasks to work on for both days. I was only to work four hours each day and email her back what tasks I had completed and the hours I’d worked. I did so before I left for the day. She said not to call her or text her during the week at all unless it was something important.

When I returned on the 28th, [Boss] was upset with me. She claimed I didn’t come and work on those days because she didn’t get an email. I showed her from my computer where I had sent the email to her, and she checked hers, and they were there. She blamed the stress.

Then, she told me she had bad news for me. She had accepted another job working elsewhere, and she was laying me off. She said her business wasn’t doing so well, and she would probably close it down in a couple of months.

When people did call about doing business with her, she would get short with them and would curse them if they didn’t like what she was charging.

She advised me that the next day, Tuesday, would be my last day. On Tuesday, she thanked me for everything I had done for her and wished me luck in my job search. She said she would miss me. She added that she would do payroll on Friday as she always did, and I would get my check on Monday for the last two days I had worked.

I started looking for a new job, and I went ahead and filed for unemployment. I got a letter saying my unemployment had been approved because [Boss] never responded.

Then, I got another letter saying [Boss] was contesting it and a hearing was scheduled. I was confused as to why she was contesting it since she had laid me off.

For the hearing, I could upload any documents that may pertain to my case. I wasn’t sure what to upload, so I took a chance and uploaded the last paycheck for the two days I had worked the week she laid me off. I was concerned about the whole email confusion. When I sent those emails, I CC’d my own email address, just in case she needed to respond to me after work about something.

I was wondering if she was going to claim that I had never worked for her or something weird.

At the hearing, [Boss] claimed I was a terrible employee. The files that were a mess when I first started there were my fault, and I mailed things late. (I had everything ready to be mailed, but sometimes she took them late. She had told me she was the only one who would handle taking mail to the post office.)

Next, she claimed that my resume was all a lie — that I had never worked for any of the companies I listed on it. (She said she’d called them for a reference and that my supervisors, by name, spoke highly of me.)

Her next lie was that she had several other employees who worked for her at the business prior to me, and none of them required training. (She told me I was her very first employee there.)

The next lie: the week of Christmas, I didn’t work at all because I never emailed her to let her know I had.

The final lie: she said that she told me the last week I was there that she was laying me off, but I was to work all week. She claimed that, in good faith, she did the payroll on Tuesday and paid me for all week, and that I got my check on Wednesday. So, I robbed her of money.

When I told my side of the story, I challenged her lies. She kept changing her stories. I advised of some of the things I mentioned here. I told her that my last check stub was for two days, not all week like she claimed, and the check date was the following Monday, not the previous Wednesday. So, there was no money robbed from her. I also referenced the emails I had presented for evidence.

Then, [Boss] lied again and said she had never laid me off — that I had just quit showing up for work. At the beginning, she told the hearing officer that she had, in fact, laid me off because she was going to work somewhere else because the business was failing, and somehow, that was my fault.

I believe the hearing officer saw through her lies and concluded the call. [Boss] tried to keep the call going, saying I didn’t deserve unemployment.

Thirty minutes later, I got an email saying my unemployment had been approved. [Boss] didn’t try to appeal it, either.

A year later, I saw that [Boss] had been arrested for embezzling money from a company. (Probably the new one she went to work for.)

I did get all the pay she owed me.

You’re Being Punked But In The Good Way

, , , , , , , , | Right | May 9, 2024

About twenty years ago, I was working at a mall store for clothing, accessories, and novelty items of a goth, punk, and indie nature. We had this kid named Frankie who would come in often. He was about eleven or twelve and was just starting to get into punk music. He and his mom would come in all the time, and they were just the best kind of customers — polite, friendly, and not a**holes like most of our clientele.

He’s been coming in for a few months, and Christmas was nearing. A coworker and I decided that we wanted to get Frankie some small gifts since he was such a cool kid. We bought a bunch of punk band patches and pins online that the store didn’t carry. We tucked the present away and waited for Frankie to come in again.

A week or so later, in walked Frankie and his mom. We pulled her to the side and let her know what we’d gotten him and gave her a chance to approve the presents. Seeing his little face light up when we gave him the stuff was just so awesome. I think he was sort of intimidated by us, as I was borderline goth and the other guy was punk all the way (huge mohawk, etc). It was nice to be able to show him and his mom that “counter-culture” people weren’t all bad.