Returner Burner, Part 8
Me: “Hello, sir. How can I help you?”
Customer: “Hi, I’d like to return these pants.”
Me: “Sure, can I see your receipt?”
Customer: “I don’t have one.”
Me: “Well, since these are [Jeans], which is a national brand, I can’t accept the return.”
Customer: “Can I speak with a manager?”
Me: *internal sigh* “Sure.”
(As I’m about to reach for the phone to page for a manager, I notice ANOTHER store’s tag on the pants.)
Me: “Sir, did you buy these at another store?”
Customer: “Yes.”
Me: *pause* “Then you need to go to that store.”
Customer: “But they wouldn’t accept it and you guys carry the brand so I thought you would.”
Me: “No, we can’t accept the return nor give you store credit.”
Customer: “WELL, FINE!” *storms off*
Related:
Returner Burner, Part 7
Returner Burner, Part 6
Returner Burner, Part 5
Question of the Week
Have you ever met a customer who thought the world revolved around them?
