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Returner Burner, Part 7

, , , | Right | November 26, 2017

(I’m covering for a coworker during her break at the service desk and this happens:)

Customer: *puts spray paint on the desk*

Me: “Was anything wrong with it?”

Customer: “No, just the wrong color.”

Me: “Do you have a receipt?”

Customer: “No. They’re the same price. Can’t I just even exchange?”

Me: “While that might be the case, I still need to process it on the register. Did you have a rewards card?”

Customer: “No.”

(He then tells me again that they are the same price and it should be easy.)

Me: “I’m sorry, sir; that’s not how it works. Do you have your driver’s license so I can process the refund?”

Customer: *gives me a long, annoyed look* “Why do you need that?”

Me: “For the system records.”

Customer: “Ugh! Hold on; it’s in my car.”

(Twenty minutes later, I don’t believe he is going to return, but he does.)

Customer: “This better work, because I had to drive all the way home to get it!”

(How is that my fault? You’re driving without a license! I process his return.)

Me: “All set. Would you like a receipt?”

Customer: “No.”

Me: “Are you sure? In case it’s the wrong color. This way you don’t have to go through it all again.”

Customer: “No. I don’t need one.”

Me: “Okay, have a good day!”

(A week later, he came back to return it… without a receipt.)

Returner Burner, Part 4
Returner Burner, Part 5
Returner Burner, Part 6

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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