Returner Burner, Part 7
(I’m covering for a coworker during her break at the service desk and this happens:)
Customer: *puts spray paint on the desk*
Me: “Was anything wrong with it?”
Customer: “No, just the wrong color.”
Me: “Do you have a receipt?”
Customer: “No. They’re the same price. Can’t I just even exchange?”
Me: “While that might be the case, I still need to process it on the register. Did you have a rewards card?”
Customer: “No.”
(He then tells me again that they are the same price and it should be easy.)
Me: “I’m sorry, sir; that’s not how it works. Do you have your driver’s license so I can process the refund?”
Customer: *gives me a long, annoyed look* “Why do you need that?”
Me: “For the system records.”
Customer: “Ugh! Hold on; it’s in my car.”
(Twenty minutes later, I don’t believe he is going to return, but he does.)
Customer: “This better work, because I had to drive all the way home to get it!”
(How is that my fault? You’re driving without a license! I process his return.)
Me: “All set. Would you like a receipt?”
Customer: “No.”
Me: “Are you sure? In case it’s the wrong color. This way you don’t have to go through it all again.”
Customer: “No. I don’t need one.”
Me: “Okay, have a good day!”
(A week later, he came back to return it… without a receipt.)
Related:
Returner Burner, Part 4
Returner Burner, Part 5
Returner Burner, Part 6
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?
