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This Guest Is REALLY Outstaying His Welcome

, , , , , , , | Legal | February 28, 2022

I work security for an office building that includes its own warehouse. The setting is similar to what you would see in “The Office”: a moderately-sized warehouse used for company product and supplies, just big enough to warrant having a forklift and a loading dock.

While viewing the cameras, I watch as an Audi SUV pulls into the dock. Obviously, we don’t want normal-sized vehicles in there since the area receives shipments pretty randomly all day. I watch to see if the individual driving it has large items in the back to unload, and he doesn’t, just a singular bag that looks like a Christmas gift.

I call the phone on the dock from our security line, but he ignores it as he is allowed access to our kitchen by one of the line cooks.

That’s fair; he’s not an employee after all.

My next call goes to the kitchen. I inform them that their guest needs to move his vehicle if he is planning on being here long-term or if a truck arrives. They tell me that he will be fast, but before I can even hang up the call, a forty-foot flatbed loaded with pallets of product appears out of nowhere. I quickly tell the person on the phone that if the individual isn’t loading or unloading, he needs to move his vehicle to allow our warehouse to utilize their forklift to unload the truck.

No one comes out.

I call the kitchen again and I am informed that the guest has gone to the restroom. After twenty minutes, I call them again. Now, they don’t know where he is. Apparently, he has gone up into our office spaces to talk to a friend while this truck is outside. Displeased with this news, I ask the kitchen staff to get the make, model, and license plate number down for me, and once the information is provided, I use our building PA system to make a general announcement to the building, asking the driver to return and move their vehicle to our guest parking lot.

No one comes out.

It has now been thirty minutes. I make a second announcement, and as time goes on, a third. Now there are two trucks in our lot which are backing up our parking traffic.

It is time to make “The Call”.

I pick up the phone and summon the lot shark, a spotter that we use to tow vehicles when need be and, unfortunately for the driver of the Audi, not only is he already IN our parking lot but he has preemptively dispatched their tow truck which is almost to the property.

Utilizing the PA, I make another announcement, calling to the driver of the SUV and informing the building that the vehicle will be towed shortly.

The driver doesn’t make an appearance until the second truck is almost done being unloaded, a full two and a half hours after his initial arrival.

He is absolutely pissed that his car is gone and shouts abuse at our warehouse workers before making his way to security where he demands that we bring the vehicle back, telling us that we had no right to tow him from private property.

Now, I don’t know where this poor, poor man learned the law, but it takes a concentrated effort to keep my customer service face on.

Me: “Sir, we made several announcements. Were you able to hear them in your area?”

Guest: “Of course, but towing from a private lot is illegal! You can’t do that!”

Me: “I can assure you that it is perfectly legal, sir. The loading dock is clearly marked as not only a no-parking zone but a tow-away zone with several signs. In compliance with state law, we also have signs clearly displaying the company information for our towing contractor.”

Guest: “You can’t tow from a private lot! I need my car back now or I am calling the police!”

Me: “I am sorry, sir, but I do not work for the towing contractor. Once they have your vehicle, I can’t make them surrender it unless it was towed in error, as they have generated a bill that needs to be paid.”

Guest: “OF COURSE, IT WAS TOWED IN ERROR! YOU CAN’T TOW FROM A PRIVATE LOT! BRING ME MY F****** CAR! I’M NOT PAYING FOR S***!”

I have to admit, at this point, my resolve slips a little bit.

Me: “No.”

Guest: “EXCUSE ME?!”

Me: “No.”

Guest: “I AM CALLING THE POLICE!”

Me: “Let me know how that goes for you.”

The police show up about five minutes later. I’m not sure what he told them to get them to arrive that fast, but they do. The Audi driver wastes no time shouting at the officer and waving his hands around exaggeratedly almost as soon as the officer gets out of his patrol car.

Whatever it is he says strikes a nerve.

The officer takes one casual look around from where he is standing and seems to take a deep breath before holding up a hand, stopping the Audi driver’s shouting.

I watch on the cameras as the officer literally takes this man to every. Single. One. Of our no-parking signs and points them out individually, very obviously going over every word on them and reading them off loudly. He then shows him the red curbs, the stripes on the ground, and the signs within our loading dock itself. The best part is that, while our cameras have no audio, the officer’s body language strongly suggests he is breaking down every single parking control implement as if the man he is speaking to is two years old.

The officer then pulls out a small red book, flips it open, and reads from a page. Once he puts it away, the Audi driver stalks off, taking out his cellphone as he starts reading the information on one of the signs.

The officer shakes his head and comes upstairs.

Me: “Good morning, Officer!”

Officer: “Not when you have to deal with people like that right at the start of a shift!”

Me: “Are you going to arrest me for illegally towing a car off of private property?”

Officer: “Don’t… don’t do that. Would you like to trespass him?”

Me: “No, sir, I don’t believe that will be necessary.”

Officer: “You’re nicer than me.”

Me: “Unfortunately.”

Officer: *Sniffing the air* “Can you let me in through the lobby gate so I can get some of that coffee?”

Me: “I’d be glad to.”

Our kitchen staff gave the officer a full breakfast and a company travel mug of coffee for free, probably out of guilt that their guest had caused such a scene.

We’re Ready To Throw A Fit On Your Behalf!

, , , , , | Working | January 4, 2022

I worked for a family-owned company for about nine years. I worked the warehouse, managed the showroom, and eventually managed the warehouse before I moved on. I thought the work was easy but required effort. Summer days it was hot in the warehouse, so you’d sweat. It was a warehouse job.

We, the warehouse guys, had gone a couple of years without any kind of raise and word got back to the owner that some of us were a bit irritated. He opted to do a little something for us, but it would be based on performance; the better we did, the more we’d see in return.

Not counting the warehouse manager, there were five warehouse employees. Every warehouse employee had four stores that we were in charge of pulling, packing, and shipping orders for each week. The owner said that for each order we pulled without having any mistakes on it, he would pay us an extra $10 per order. So, every week, every warehouse employee had the opportunity to earn an extra $40. In the end, if you pulled four perfect store orders every week for a full year, you could earn an extra $2,080; that comes out to a dollar raise.

The idea was great. The other guys and I were excited. Do your work, make a few extra bucks. What could go wrong?

Most store orders took around three or four hours of your day to pull, palletize, and make ready to ship. I could tear through these store lists and get my store pulled usually an hour or more before the others guys finished. I’d move on to other tasks — receiving, shipping parcels, and so on. The other guys started going slower and slower with their lists to make sure they were doing it 100% correctly to earn that extra $10. Going slower meant they weren’t helping out with other aspects of the job, such as cleaning, receiving, and helping with customers. Then, it would come down to the other warehouse guys trying to all help each other pull all the orders — some attempt to work together.

After a store order was pulled, staged, and shipped, when one of the satellite branches received the order, they would send us a mistake sheet of any inventory shipped incorrectly or missed. Any mistake on that sheet we’d double-check against our inventory to make sure the mistake was legit.

This whole extra-$10-deal lasted just shy of forty-four weeks. I kept all the correctly shipped store orders I had done. Each one was put in my desk drawer. Up until the day this all ended, I had 168 perfect pulled orders out of 175 that I did. That was an extra $1,680 I had earned that year.

The next closest warehouse guy to me had about 30 correctly pulled orders out of 175. This wasn’t really the problem, though. The problem was that these guys, since they helped each other pull each other’s orders, would spend hours a day arguing that someone else screwed up the order and it wasn’t their fault and they should still be given $10. This was a constant issue for months, along with them not helping with other aspects of the job, which means I was doing a lot of extra work without help. I went to the warehouse manager multiple times about how it was becoming irritating that I was not getting help with other tasks and the other guys were constantly fighting amongst themselves about why they should be paid an extra $10.

After nothing was done from my complaints, I walked into the warehouse manager’s supervisor’s office. I shut his door and explained the situation over the past few months. I told him I was done with the crying and lack of help and I wanted the $10 bonus canceled even though I was the one to lose out the most.

The supervisor agreed with me. We walked out to the warehouse, and he gathered everyone and told us all that the extra $10 bonus was done. The other warehouse guys were pissed. They started yelling at me and I just snapped right back that I was one that lost out the most in this situation because they couldn’t get their crap together and do their jobs correctly. I took my stack of 168 sheets I had from my perfectly pulled orders and threw them at the guys.

Me: “I had 168 perfectly pulled orders — that’s $1,680 — and here you guys are crying over the handful of perfect orders you managed to do. I’m pissed at you for screwing up something good because you can’t stop fighting with each other and can’t do your jobs correctly like you’re supposed to.”

Not one of the other warehouse guys said anything else after that. They knew I was pissed. I gave up something good, the bonus money, just so I could get more help from them as they always should have been doing.

You Know That Outcome Is Worse, Right?

, , , , | Right | December 28, 2021

I am a forklift driver at a warehouse. The duty manager is telling me what needs to be done next when a guy storms up to him.

Customer: “You have way too many handicapped spaces in your parking lot! There are six spaces and there is a car in only one of them. I demand that this be changed! I mean, if they are handicapped, how much can they carry?”

Duty Manager: “I’m sorry you feel that way, but the number of spaces is determined by law. Before we opened, the Fire Marshall measured the size of our sales floor and gave us a maximum occupancy number, and that is what determines how many spaces we, by law, must have.”

Customer: “Thank you. I did not know that. I am going to go home and write my congressman right now.”

He then turned and stomped out.

Her Head’s A Balloon You Just Wanna Pop

, , , , , , | Working | November 29, 2021

There’s a member of our team who doesn’t seem to be entirely present, [Coworker #1]. Airheaded is an understatement, but nearly everyone finds her funny, so she gets humoured, though I doubt she realises that. I’m one of the few who don’t have patience for her, so I just try to cut her a wide berth and interact with her as minimally as possible but at least politely.

I’m busy with [Coworker #2] when I realise [Coworker #1] is nearby behind me, constantly repeating the same word. However, I’m in the middle of something, so I opt to leave her to it. After a minute of this, I zone out of my conversation to try and figure out what she’s on about, so I can make her go away.

I realize the word she’s been repeating is a name that’s similar to mine but isn’t mine.

Oh. I think she’s been trying to get my attention. Just as I turn around, though, three others turn to her, and, all in the tone of an impatient adult dealing with a child…

Coworkers #3, #4, & #5: “[MYYY NAAME]!”

Coworker #1: “Who?”

I won’t lie, I had to bite my lip as I approached her so as not to laugh. It was a relief of sorts, to see that she gets on the nerves of others; it wasn’t just me.

Two Entirely Different Chips Off The Old Block

, , , , , | Working | November 12, 2021

I run a small but growing company. We are a tight-knit team and people really have to fit in, so when the father of one of our newest hires suggests his other son for a vacancy, I’m happy to interview him.

He gets the job and is a little slow to pick it up — nothing like his younger brother. I try putting him in the warehouse more, which seems to work, but he needs constant supervision or he does his own thing.

One afternoon, my warehouse manager needs to run an errand, so I decide to check on our new hire and make sure he is okay. I find him inside the warehouse, sat on a bale of cardboard, smoking a joint. 

I send him home. I’m furious… but not as furious as his dad when he calls me up later.

Lad’s Father: “Why did you send him home? I was at work!”

Me: *Flatly* “He was smoking drugs while at work and causing a fire risk.”

Lad’s Father: “He would never do such a thing! How dare you?! Right now, he isn’t coming back. Both of them quit.”

Me: “Your eldest isn’t welcome back; he’s lazy and clearly a liability. And if [Younger Brother] wants to leave, he will have to resign himself. However, I have already spoken to him and he wants to stay.”

Lad’s Father: “Well, that will change. Send him home!”

Me: “He finishes at four; he will leave then.”

He screamed and shouted down the phone until I hung up on him. I talked to [Younger Brother] again, again reassuring him that I wanted him to stay and that legally, as an adult, it was his choice, not his father’s.

He quit eventually — no doubt his dad’s work. But six months later, I got a phone call from a familiar voice. [Younger Brother] had moved in with his mother and wanted to know if there was any work. I hired him straight away.