Caller: “My friend told me that there is something better than the TV service I have right now.”

(I have been looking at his account for over twenty minutes. He has full HD TV service.)

Me: “Well, you have full HD TV. The only thing better would be to upgrade to a Personal Video Recorder.”

Caller: “No, I don’t want one of those. I want better picture on my TV!”

Me: “You have better picture on your TV. You have HD TV.”

Caller: “No! You don’t understand. My friend told me that there is something better than what I have. I want that! What is it?”

(Note: this was before 3D TV and 4K was available.)

Me: “Well, there is talk of things like 3D TV, but the technology is a ways away. It’s not something available now. You currently have the best thing available on the market today.”

Caller: “No! There is something better! What is better than HD TV?”

Me: “The only thing better than HD TV is real life.”

Caller: “Real life? Well, how do I get that?”

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(I sell cable TV packages, and talk the caller through set-up. Our service offers a service where you can record programs and pause and rewind TV.)

Caller: “And can it fast-forward live TV?”

Me: “Um, no, it can’t.”

Caller: “I would have thought it could, since it can pause and rewind live TV.”

Me: “Fast-forwarding live TV is a bit different.”

Caller: “Forget I said that.”

(This is when Avatar has just come out on DVD.)

Customer: “Do you have any copies of that new Avatar movie?”

Me: “Sorry, it looks like it’s not available anywhere right now. I could call you when a copy comes in if you like.”

Customer: “You didn’t check the backroom. Do you have any there?”

Me: “No, we don’t keep movies in the back. Company policy says we have to have all available copies on the shelf.”

Customer: “So, why don’t you have any on the shelf?”

Me: “Because we’re all checked out. There are none present at this store or any other in this area. It’s an extremely popular movie since it just came out a few days ago. We have no more copies at any nearby store.”

Customer: “Why not?”

Me: “Well, they all got checked out by other people.”

Customer: “Well, why the h*** did you let them do that? What kind of video store lets people just take whatever movie they want?!”

This story is part of the Entitled Customers roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

10 Sad-But-True Stories About Customers Who Don’t Treat Employees Like They’re Human

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Me: “Thank you for calling [Store], how may I help you?”

Customer: “Yeah, you just rented me this movie, and it doesn’t work.”

Me: “I’m sorry, sir. What seems to be the problem?”

Customer: “It keeps playing the same scene over and over again.”

Me: “The same scene keeps playing?”

Customer: “Yeah, and it has these words written on it. ‘Play’, ‘Scene Selection’, ‘Language’ and ‘Special Features’.”

Me: “Uh, sir, that’s the DVD menu. You just have to click ‘Play’ and the movie will start.”

Customer: “Well, that’s the first time I’ve heard of that. How do I do that?”

Me: “Uh, just hit the arrow buttons on your remote until you get to ‘Play’, then hit ‘Enter’ and the movie will start. Or, if you have a ‘Play’ button, just hit that.”

Customer: “Okay, where is that on my remote?”

Me: “I’m sorry, sir, I don’t know what your remote looks like.”

Customer: “Never mind, I found it. Okay, I’m clicking ‘Play’. Well now it just went black! Oh, now it has something different. Can you stay on the line with me for a little to make sure that scene doesn’t start repeating again?”

Customer: “Two for [Movie].”

Me: “I’m sorry, ma’am. We don’t have that film at this theater.”

Customer: “Why don’t you have it?”

Me: “I’m not sure. The decisions on where to play the films are made by corporate.”

Customer: “But I’m here and I want to watch that movie.”

Me: “Well, I can sell you a ticket to another movie.”

Customer: “But I want to see that one! Can’t you just go get it? I’ll wait here.”