So Slow It Hertz
Caller: “Hi, I think there’s a bug on your website. I can’t log into my account.”
Me: “Okay, that may be a bug. Let me get some basic information from you. What Internet browser are you using?”
Caller: “What’s a browser?”
Me: “That’s what you use to surf the Internet. Popular browsers are Internet Explorer and Firefox.”
Caller: “Oh. I think I’m using Yahoo.”
Me: “That’s a search engine.
Caller: “Ask.com?”
Me: “That’s another search engine. I need to know what browser you use to get to that website.”
Caller: “Oh, I think I know what you mean. I’m using Hotmail.”
(This goes on for about 10 minutes. Eventually, we locate the bug. While I’m writing up the report, I’m making small-talk with the customer.)
Me: “You said you’re in college? What do you study?”
Caller: “Computer science. I’m really good at it!”
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