Unfiltered Story #187655

, , | Unfiltered | February 28, 2020

in the year 2000 the BestBuy and BlockBuster Video uniforms where uncannily similar. the only real difference was the cant of the ticket stub and the brand name. blue polo- khaki pants. I finished my shift and went over to the store my brother worked at to wait for a ride home.

Me: (standing in front of the new release wall)
Customer: Can you help me find [x video]?
Me: Sorry, No. (I said politely)
Customer: (becoming visually agitated gives me a short rant about customer service) Show me where the tape is or I’ll have you fired!
Me: I doubt it ma’am.
Customer: That’s it, I want to speak with your manager!
Me: Ok, he’s a block away at BestBuy but I don’t think he’ll do anything. (I was interrupted before I could even try to explain things, coming to the conclusion that I was not getting threw I tried to walk away but she fallowed me boiling her rant into a full on yell)

Manager: Is everything OK here?
Customer: No, this kid refuses to help me. I want him written up!
Manager: (looks me up and down while trying to hide a coy smile and strikes a fake glare) Your Fired.
Customer: *dumbfounded gasp*
Me: OK, cool, see you tomorrow. (I say walking to the front of the store
Customer: (customer stutters for a bit) I didn’t mean for you to fire him!
Manager: Its fine mam, he doesn’t work here anyway.

Unfiltered Story #186986

, , | Unfiltered | February 23, 2020

(A customer and his young son come to the counter to rent two games. I ring them up and off they go. He comes back about 10 minutes later in a huff, tosses the games in front of me)

Customer: *angrily* “What the hell is this?!”

Me: “The games you just rented.”

Customer: *more angry* “No! I mean what system are they for?!”

(Without looking, remembering what system the dead boxes he had originally handed me were for)

Me: “Playstation 2”

Customer: “And what sytem did I give you?!”

Me: “Playstation 2”

(As he opens his mouth to say something to me, pauses, looks at his son)

Customer to son: “Where the hell did you get these?!”

(Son leads him to PS2 section. He comes back very apologetic and I kindly exchanged his rentals to the proper system)

You’re Also Charged A Lecture On Top Of The Fee

, , , , | Working | January 16, 2020

(This takes place in the mid-2000s. The movie rental place near me does not charge late fees, but keeping the movie for over a month will result in you buying it and having your account billed accordingly. As I’m cleaning out my dorm to move home for the summer, I find a movie from them I forgot to return. It’s a movie I like and it is my fault for forgetting, so I’m fine with being charged the full price, but I still go to the store to settle my account so I don’t have an outstanding balance while I’m gone for the summer.)

Me: “I’m not renting anything today; I just want to pay my account balance off.”

Cashier: “All right. It looks like you kept [Movie] too long and have been charged for buying it.”

Me: “Yeah, that’s right.”

Cashier: “Our policy clearly states that even though we have no late fees, you’ll be charged the full price of the movie after keeping it for thirty days.”

Me: “I know; I’m here to pay that.”

Cashier: “We also call you when you’re past due to remind you before that happens.”

Me: “Yeah, I got the call and then forgot. I’m fine paying it. I don’t mind.”

Cashier: “There’s a drop-box for after hours. So even if you’re busy with class and work all day you can still drop it off. It only takes a moment, and we’re right by campus.”

Me: “I’m aware. I get that it was my fault, and I’m fine with it and here to pay off the balance.”

Cashier: “Look, I’m just trying to help you. Nobody wants to be charged full price for movies they only wanted to rent.” *finally finishes the transaction and gives me my card back*

Me: “I guess. Thanks.”

(I’m sure she’s used to people arguing with her about late fees, but sometimes people DO actually accept their mistakes gracefully.)

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Family-Friendly Versus Family-Making

, , , , | Right | January 2, 2020

(Way back when they’re still a thing, I work at a video rental store. We don’t have an adult film section at all and we are trained with a scripted response for anyone who asks. One particularly busy night, I am oh, so lucky to be the one to answer the phone and get this gem of an exchange:)

Me: “Thank you for calling [Store]. This is [My Name]; how may I help you?”

(I can hear several children screaming in the background.)

Caller: “Yeah, what’s your p*rn section like?”

Me: “Excuse me, sir? Our…?”

Caller: “Your p*rn section! You know, the little room behind the curtain!”

Me: “I’m sorry, sir, but [Store] is a family establishment and thus we do not have an adult section.”

Caller: *getting suddenly irate* “YEAH? WELL, FAMILIES NEED TO F***, TOO!”

(He hung up on me — more like slammed the phone down — and all I could do for a moment was stare at the handset in confusion before carefully putting it back on the cradle.)

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The Trilogy Was Completed With “Alluring Arms”  

, , , , | Right | December 29, 2019

(I work in a video rental store in 2001. A lady comes to counter with a friend.)

Customer: “Do you have A Beautiful Mind?”

Me: *attempting humour* “Oh, yes. And I have lovely legs, too.”

Customer: “Oh! Have they made a sequel?”

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