Customers Projections Can Leave You Reeling
Customer: “Two for [movie].”
Me: “I’m sorry, ma’am. We don’t have that film at this theater.”
Customer: “Why don’t you have it?”
Me: “I’m not sure. The decisions on where to play the films are made by corporate.”
Customer: “But I’m here and I want to watch that movie.”
Me: “Well, I can sell you a ticket to another movie.”
Customer: “But I want to see that one! Can’t you just go get it? I’ll wait here.”
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