Customers Projections Can Leave You Reeling

Customer: “Two for [Movie].”

Me: “I’m sorry, ma’am. We don’t have that film at this theater.”

Customer: “Why don’t you have it?”

Me: “I’m not sure. The decisions on where to play the films are made by corporate.”

Customer: “But I’m here and I want to watch that movie.”

Me: “Well, I can sell you a ticket to another movie.”

Customer: “But I want to see that one! Can’t you just go get it? I’ll wait here.”