Me: “Hi, how are you today?”

Customer: “Fine.”

Me: “Did you find everything okay?”

Customer: “Sure.”

I start ringing her items up.

Customer: “No, that’s supposed to be 50% off.”

Me: “All right, no problem! Let me ask someone to double-check that for you.”

I call my coworker over our headsets and ask.

Coworker: “Nope, no discount off of these.”

Me: “Sorry, ma’am, it doesn’t have a discount on it.”

Customer: “Whatever. I don’t want it, then.”

I continue to ring her items and she asks about several more that are “supposed” to have a discount.

Me: “Sorry, ma’am, my coworker said there’s no discount on most of these.”

Customer: “Let me speak to your manager, then.”

I call the manager over.

Manager: “What seems to be the issue?”

Customer: “Your employee isn’t giving me the discount on these items!”

Manager: “All right, let me check this for you.”

He checks for any sale prices on any of the items and comes up with nothing.

Customer: “Ugh! You people are so selfish with your discounts!”

She then stormed off without any of the items, leaving my manager and me there wondering what had just happened.

Related:
Don’t Discount The Customer’s Ability To Discount, Part 17
Don’t Discount The Customer’s Ability To Discount, Part 16
Don’t Discount The Customer’s Ability To Discount, Part 15
Don’t Discount The Customer’s Ability To Discount, Part 14
Don’t Discount The Customer’s Ability To Discount, Part 13

We have the option to print or email a customer receipt. Unfortunately, this happens at least once a day:

Me: “Printed or emailed receipt?”

Customer #1: “Yes.”

Or:

Me: “Printed or emailed receipt?”

Customer #2: “Email. It’s my first name dot last name at [website].”

Me: “I don’t know your first name or last name.”

Related:
Not In Receipt Of All The Facts, Part 3
Not In Receipt Of All The Facts, Part 2
Not In Receipt Of All The Facts

I work at a clothing company that has several stores around the USA. I’m folding clothes on a display table in the children’s section when I hear a husband and wife talking about a pair of pants they have picked up.

Husband: “Don’t you like these pants?”

Wife: “No, they look like barf. Put them away!”

Husband: “I don’t think they look like barf. They look perfectly fine to me.”

Wife: “I’m not dressing our son in that.”

The husband sees me and holds up the pants.

Husband: “What do you think? Do these pants look like barf?”

Me: “No, sir, I don’t think they do. It’s one of our popular colors for boys’ pants, actually.”

Husband: *To his wife* “See! You have to trust her; it’s a professional opinion because she works here.”

The wife turns to me.

Wife: “You said they looked fine? We’re both women!” *Laughs* “We need to stick together!”

A female customer comes in to do a return. All goes well… until the end of the return.

Me: “All right, this will be going back on your store credit card.”

Customer: “I want cash.”

Me: “I’m sorry, but I can only give cash if you use a debit card; since you used your store credit card, it has to go back onto it.”

Customer: “I want to speak to your manager.”

I call my manager to the front and the manager tells her the EXACT same thing. She huffs and slides her store card. Before she leaves, she looks at me and says the following: 

Customer: “I don’t understand why I can’t get cash back… I mean, it’s my money.”

I have honestly never facepalmed so hard in my life.

I work at a low-price clothing shop where we sell clothes for every age and gender; thus, a lot of our customers bring their children. This week a woman comes in with her daughter who’s around five or six, maybe.

Woman: “Excuse me, do you guys sell raincoats for children?”

Me: “Not at the moment. Sorry, ma’am.”

The woman continues shopping and queues up at the register after a while. By now, her daughter is crying and screaming loudly, as sitting on the floor without her shoes.

Girl: “I WANT A RAINCOAT!”

Woman: “They don’t have any. I’ll pay for this and we’ll get you a raincoat elsewhere.”

Girl: “GET ME A RAINCOAT OR I WON’T PUT MY SHOES BACK ON!”

Woman: “Don’t try to blackmail me, young lady. They don’t have any raincoats.”

Girl: “GET ME A RAINCOAT OR I’LL TAKE OFF MY UNDERWEAR!”

This continues for a while until the mother pays and leaves the shop. An elderly woman walks up to the register after the mother and her daughter have left.

Elderly Woman: “If she were mine, I would’ve definitely given her up for adoption already.”

I honestly did not know how to respond to that.