Dogged With Complaints

, , , , | Right | June 24, 2017

(I work front desk at a hotel. We have a strict policy on pets. While pets are welcome to stay at the hotel, we do charge a hefty price for their stay. On this particular day there is a local dog show event in the area. We’ve been getting guests all day staying with their dogs. This guest is no different.)

Me: “Hello, welcome to [Hotel]. Checking in?”

Guest: “Yes, I would like to get a room for the night. It’s just me and my friend, so we would like a room with two beds in it.”

Me: “Okay, no problem. So, what brings you to the area?”

Guest: “Oh, I was showing my dogs at the local dog show.”

Me: “Oh, that’s sounds awesome. Just so that you’re aware, we are pet friendly, but it is $20 per pet per night.”

(Guest stops mid-sentence and looks at me like I just slapped her across the face.)

Guest: “Excuse me? That is a rip off!”

Me: “I’m terribly sorry, ma’am, but it is our company policy.”

Guest: “But they’re show dogs! They’re not some ordinary filthy animal; I demand I be charged less for my dogs. I want to speak to a manager!”

(So, of course I oblige and call my district manager and tell him about the situation. He tells me that it’s all right if I charge her only $10 per dog as long as she doesn’t have more than two dogs with her in the room.)

Me: “I just got off the phone with my manager. He said that we can reduce the cost of fee down to $10 per dog. How many dogs will be staying with you?”

Guest: “That’s the best you can do?! This is ridiculous! They’re show dogs! I should not be charged this much for them.”

Me: “Again, ma’am, I’m sorry for this inconvenience, but that is as low as I can go on the price.”

Guest: “Fine! I’ll just go somewhere else!”

(Guest leaves in a huff. I go back to what I was doing. Not even an hour goes by when the same guest comes back, practically yelling the entire transaction.)

Guest: “Well, I guess we are just going to have to take the room. No one else around here will accept my dogs! I demand we have a room next to an entrance on the first floor away from other guests.”

Me: “I only have a couple rooms left; we are rather full tonight. I will try to get you as close to an entrance as possible.”

Guest: “Unbelievable!” *shaking head, looking like I’m the stupidest person she ever saw*

Me: “I am able to get you a room on the first floor and it’s as close to one of the entrances I can find. I just need you to sign and initial this registration.”

(On our registration form, the guest must initial for the rate they agreed to pay, initial if they brought any pets and how many, and sign at the bottom. Once the registration form is signed, no refund can be given if they have an issue with the price of the room, and if there is any damage done to the room they will be charged for the incidentals. She signed the registration form stating on it that she only had two dogs in the room and left with her keys. Now, at the front desk, we have a screen with cameras on it that cover all the hotel and entrances. I watch as she starts to unload into her room. She and her friend bring in not two dogs, but five! Needless to say, with permission from the manager I charged her the original price of $20 per pet for the additional dogs. I heard later that she talked with my manager about the extra charges and he pretty much told her off, in a polite way, of course. Thankfully we didn’t hear from her again.)

This Just Isn’t Going To Cowork

, , , , | Romantic | June 23, 2017

(I am 17 and my coworker is old enough to be my mother. One day her son, who is a little older than I am, comes to bring her lunch while I’m working. The next day…)

Coworker: “So, [Son] had a lot of questions about you last night.”

Me: “Questions? All I did was let him in the door.”

Coworker: “He thought you were real pretty! Wanted to know if I had your number in my phone.”

Me: “Was he disappointed when you didn’t?”

Coworker: *laughing* “He was. If we didn’t work together I’d be rooting for you, though. I know you’re not crazy like his last girlfriend.”

(The next week her son is in the office again and waggles his eyebrows at me, walking in my direction. Suddenly, my coworker reaches up and grabs his shirt collar.)

Coworker: “[Son], I never thought I’d have to tell you this, but you are not allowed to date MY coworkers!”

Not An Ally

, , , , , | Related | June 23, 2017

Between the ages of 13-15 I began to realize I was attracted to women as well as men (I am female) but had no one to talk about it in my family, which is extremely religious with southern roots, and not very accepting.

I would always hear the adults badmouthing anyone “different” and saying they should “get what they deserved.” It scared me into being what they all thought a little girl should be and pretty much just keeping quiet, I honestly never spoke to my mom much unless I had some medical issue I couldn’t solve on my own because she was the worst and always told me that a little girl should be “seen and not heard.” My “being good” earned me the love and affection of the adults in the family and they all fawned over me and babied me as long as I was well behaved and fit the image they had grown accustomed to.

As a child I had a close relationship with my first cousins, my dad’s sister’s kids, and when I was about 15, I broke down and told my aunt’s oldest daughter over the phone that I was attracted to women. She was stunned into silence but seemed accepting. I felt relieved. I thought I finally had someone to talk to.

A few mornings later, my mom storms into my room, rips my cell phone off the charger and rips the computer modem out off the wall, then leaves. I think maybe I left some chore undone and quickly get out of bed, scrambling to find out what it is, while my mom watches me silently.

Soon she calls me into the living room and produces my missing cell phone, then demands I dial the number to a girl I like, whose name I previously mentioned to my cousin. She speaks to the girl’s mother and makes me listen as her parents began screaming at her. She gets the mother’s attention and tells her “If your daughter ever calls my daughter again, I’ll call the cops and send my daughter to a girls’ home.”

I have no idea what a girls’ home is but I am already freaked out and don’t want to find out. Turns out my cousin relayed our conversation to my aunt who called my mom and the rest of our family, making sure to cover all family in THREE STATES. Everyone went ballistic, my mom threatened me, my dad threatened the other girl, and the phone was ringing off the hook with calls from nosy family members.

Fast forward to last year. My same aunt’s middle daughter is discovered to be a closeted lesbian with a girlfriend and a slew of pictures of the two of them all over social media, some involving little to no clothing. Before anyone can say a word, my aunt loses it and goes on this tirade about how everyone should mind their own business and is suddenly the worlds biggest supporter of LGBTQ+ rights. Of course no one says anything because “Everyone knows how [Aunt] is when it comes to her kids.” So everything gets swept under the rug.

Dude, f*** this family.

Hostile Beguile

, , , , , , , | Working | June 21, 2017

I work in a grocery store deli. We hire in a new employee, [Coworker #1], who seems nice enough and is a good worker. Three weeks later, on a Friday, [Coworker #1] calls in say she’s going to be late because she has to pick up her kids from school. It’s only the two of us closing the department that night, and the last person from the morning shift has to leave when she was meant to arrive. I shrug it off, figuring I can handle a little while alone.

A half hour passes and I start to get nervous, and slightly frustrated. In my few years of being at this job, no one has ever been this late. A total of fifty minutes passes before [Coworker #1] comes in.

In concern, slight panic, and mild frustration, I ask what caused her to be so late. She only says she had to pick up her kids and leaves the immediate area to clock in. Satisfied, I return to work and wait for her to come back.

A half hour passes and [Coworker #1] hasn’t entered the department since she arrived. I ask  [Coworker #2] from the prepared food department, who also can work the deli, to go look for her while I take care of the customers at the deli.

Eventually, [Coworker #2] comes back and says she can’t find [Coworker #1]; she’s nowhere in the back. We decide to flag down a manager and ask what to do. He uses the speaker system to call her back to the department. Ten minutes pass; no [Coworker #1]. The three of us conclude she has left the store and not told anyone. The manager says not to worry. [Coworker #2] thankfully has [Coworker #1]’s number, so she texts [Coworker #1]. [Coworker #1] does not respond for the rest of the night. [Coworker #2] decides to help me close during the last two hours of my shift, as closing the department is something one shouldn’t have to do alone. I ready myself to talk to her about this calmly tomorrow.

Tomorrow rolls around, and one of the Managers in Charge, who are manager when the official store manager is not around, calls me into her office along with the Union Representative. The MIC tells me that [Coworker #1] has filed a complaint against me, saying that my question had created a ‘hostile work environment’ and [Coworker #1] went home because of this and has not shown up for her morning shift that day. She gives me a talk about how much hiring people costs, gets my side of the story, tells me that this will go to corporate and a full investigation may ensue, and then sends me back to work. [Coworker #2] helps me calm down, as the conversation made me upset. I got in trouble for asking one simple, understandable question.

I still hang on to hope I can talk to [Coworker #1], as we’re scheduled to work together the next night, Sunday night. Our busiest day.

Surprise, surprise, [Coworker #1] doesn’t show, so she was officially fired for having two ‘no-call, no-shows’ during her first ninety days. I was a nervous wreck that I was going to close alone on the busiest day of the week. [Coworker #2] was working in prepared foods again that day and told me directly that she would help me close up, and did so. Despite all of this happening, I’m still confused. Which one of us was in the wrong?

Had To Go Back And Think About It

, , , , | Learning | June 21, 2017

(My graduate program has several international students, and many are taking English classes to improve their English. In our large common office, it is typical for them to ask the domestic students for help with their English homework. Most days I am glad to help, but sometimes I get busy.)

International Student: “Can you help me? What is the difference between ‘think of’ and ‘think about’?”

Me: *distracted* “I’d love to help, but I have an important deadline in a few hours, so I don’t have time to think of any examples right now. Is it okay if I think about it and get back to you later?”

(Everyone stares at me.)

Officemates: “Did you… Did you do that on purpose?”

Me: “What?” *replays response in my head* “…oh. Nope.”

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