Don’t Discount The Customer’s Ability To Discount, Part 13

As I am working at the register, I see a woman in the waiting aisle pulling a quilt cover from its bag and placing it back in the bag.

Customer: “Hello, I’d like a discount on this since it isn’t packaged correctly.”

Me: “Was there another one in the aisle you got it from?”

Customer: “Oh, no, there wasn’t. I just found it on the floor like this.”

Me: “All right, just let me call up the manager of the housewares section to see if they can find another one.”

Customer: “Oh, no, that won’t be necessary; just give me the discount.”

Me: “Well, then, I’ll need to ring the section anyway to see if I can give you the discount.”

Customer: “I’M OUTRAGED YOU WON’T JUST DO WHAT I ASK!”

Me: “Ma’am, I’m sorry to say, but it is store policy that I call the manager of whatever section this item was taken from before I can give you a discount.”

Customer: “Fine, call up the manager.”

I then proceed to call.

Manager: “Yes, what can I do for you?”

Me: “Hello. This woman would like to purchase [Quilt Brand] but it is not placed in the box correctly. She’d like to see if she can get a discount.”

Manager: “I can just bring another one up there that is packaged correctly. If she refuses, tell her the item will not be discounted.”

Me: “Ma’am, my manager says he will bring you a new quilt but will not give you a discount.”

Customer: “YOU’RE ALL JUST DOING THIS BECAUSE I’M A FEMALE!”

The woman then left the store without purchasing the item she’d come in for.

Related:
Don’t Discount The Customer’s Ability To Discount, Part 12
Don’t Discount The Customer’s Ability To Discount, Part 11
Don’t Discount The Customer’s Ability To Discount, Part 10