You Never Own The Money On A Credit Card

, , , , | Right | January 5, 2021

A female customer comes in to do a return. All goes well… until the end of the return.

Me: “All right, this will be going back on your store credit card.”

Customer: “I want cash.”

Me: “I’m sorry, but I can only give cash if you use a debit card; since you used your store credit card, it has to go back onto it.”

Customer: “I want to speak to your manager.”

I call my manager to the front and the manager tells her the EXACT same thing. She huffs and slides her store card. Before she leaves, she looks at me and says the following

Customer: “I don’t understand why I can’t get cash back… I mean, it’s my money.”

I have honestly never facepalmed so hard in my life.

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